Expanding Your Rebound: Navigating 2023 with Agility

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We encourage our podcast listeners to kick 2023 off by listening to this new broadcast from the Healthcare Experience Foundation (HXF) about expanding your rebound and finding ways to navigate this new year with agility. 

The importance of setting your top priorities for 2023 is explored in-depth within today’s episode of our weekly podcast. 

Like many healthcare leaders, you may be experiencing:

  • Decreasing workforce engagement.
  • Recruitment and retention difficulties.
  • Heightened staffing challenges.

Despite these obstacles, we all know there are plenty of goals that need to be met. This podcast is co-hosted by three speakers from our HXF team: Katie Owens, Kathleen Lynam, and Brooke Billingsley.

The team shares best practices from our work with more than 300 organizations in this session. We focus on the top priorities that can give you a jump start into making 2023 a year filled with resilience and empathy.

“We’ve seen a lot of grit. People are determined to have purpose in what they do every day and make the best of the environment that they’re in,” Brooke said. 

Topis covered in this discussion includes:

  • Leading 2023 with compassionate leadership.
  • It’s all about the relationship- and everyone plays a role.
  • Nurse and clinician retention is everyone’s responsibility.
  • Overcommunicate and enhance cascade communication strategies.

As a former Chief Nursing Officer, Kathleen describes the way she poured her energy and compassion into taking care of patients and admits she overlooked the vitally important self-compassion element. She encourages listeners to practice self-compassion as they look to navigate 2023 with agility and grace. 

“As a CNO, I realized I was a good CNO, and I cared about my people. I was compassionate for our patients, but I never demonstrated self-compassion,” she said.

Our panel goes on to discuss the need to address the suffering of our staff, colleagues, and ourselves, and to do a better job of practicing self-compassion. They admit self-compassion is probably the hardest thing for any nurse, doctor, or health care provider to do. 

Katie encourages listeners to avoid delegating the responsibility of employee retention as it is everyone’s task to be accountable for it. 

“Things like support, trust, and communication… that can’t be delegated. That’s all about the relationship people have one-on-one with their preceptor,” Kathleen added.

Explore the HXF Academy

Have you checked out the HXAcademy yet? HXAcademy is a rich digital library of evidenced-based video lessons full of tips, strategies, and valuable information you can implement today. In a very short time you can raise your EQ with the Amplifying Emotional Intelligence course; or discover how to best support physicians and providers when burnout is present with the Burnout & Resilience course.

You can also explore our Mindful Resources section for quick, complimentary videos that provide insights into managing unique and challenging environments.

More HX Matters Podcasts

Our podcast is dedicated to transforming the health care experience so that every person can receive and deliver the best care.

You can subscribe to our podcast for free on all major podcast platforms and for video of our interviews, you can always check out the Healthcare Experience Foundation (HXF) on YouTube. Catch up on all episodes of our podcast by subscribing and following us on Apple Podcasts, Spotify, Stitcher, Amazon Music and more.

Meet Katie Owens

Katie believes that the way we deliver and receive healthcare matters—not just for the patients, but for the caregivers, the providers, and administration, too.

As President of the Healthcare Experience Foundation, Katie is taking bold steps to assure that every organization has access to resources for engaging patients and developing their workforce to achieve results. Katie is an innovator, implementing new ways to deliver the best in patient-centered care.

She has influenced hundreds of organizations and thousands of leaders to equip their cultures and instill competencies that create environments of person-centered excellence. Her fundamental tenet is that every person is worthy of an environment where they feel confident in receiving and delivering the best possible care. Known as a leader among leaders, Katie previously served on the HealthStream Leadership Team as Vice President of the Engagement Institute. She also served on the Baptist Health Care (BHC) leadership team in Pensacola, Florida, where she supported the system’s sustained journey to excellence. Katie has led teams of expert coaches dedicated to improving the quality of the patient experience and has been instrumental in creating leading-edge learning assets to support patient experience competencies. She is most proud of having grown Baptist Leadership Group to one of the most respected healthcare coaching practices in the country before being acquired by HealthStream in 2013.

Katie is the lead author of The HCAHPS Imperative for Creating Patient-Centered Excellence and is currently writing her second book about the importance of speaking the patient’s language. She is frequently quoted and has been published in the Huffington Post, Healthcare Financial Management Magazine and Hospitals and Health Networks. She is an energetic, internationally-recognized speaker and has presented for many highly-respected organizations, including American College of Healthcare Executives, Beryl Institute, Cleveland Clinic’s Empathy Summit, Society for Healthcare Strategy and Market Development, and Healthcare Financial Management Association.

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Meet Kathleen Lynam, RN, MPA

Today, Kathleen Lynam brings extensive clinical, operational, and executive level experience in both small and large healthcare organizations across the country to her role as Executive Coach. But Kathleen is so much more than a coach. She is a national speaker, presenter and champion for patient care. Before stepping into the world of healthcare administration and, specifically, coaching, Kathleen spent over 40 years as a front-line nurse and Chief Nursing Officer at various medical centers and hospitals systems throughout New Jersey and New York. She knows what strong teams look and act like, having served in various leadership and coaching positions for large healthcare systems like Duke University Health System in Raleigh, Good Samaritan Hospital in Suffern, New York as well as urban hospitals and community medical centers in the Bronx and Queens.

Now, with over 40 years of diverse experience in healthcare management, Kathleen is acutely aware of the power of positive patient care experiences on not just administrators seeking to improve outcomes, but also nursing teams working to make a difference in the lives of their patients.

Whether it’s working side-by-side to help front-line nurses and teams uncover different ways to wow patients and families, or working side-by-side with CEOs and CMOs of hospitals to solicit authentic feedback from members of their teams, Kathleen’s greatest delight is empowering healthcare teams with an engaging, hands-on approach that helps both organizations and individuals thrive.

Kathleen is a respected executive coach who has worked with organizations across the country to achieve results through embracing a culture of “every patient every time.” She has authored numerous articles on patient-centered communication, physician engagement and coaching, and has been a featured writer and speaker for notable organizations and publications such as PX Advisor Magazine, The Beryl Institute, Duke University, Dominical College School of Nursing, AACP, and the Society of Healthcare Pharmacists.

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Meet Brooke Billingsley

Brooke has extraordinary insight into how healthcare organizations can ensure that every patient has an exceptional experience. 

That understanding comes from a unique combination of life experiences and professional work. Her personal medical journey battling cancer, along with decades of in-depth qualitative research with patients at the bedside, have fine-tuned Brooke’s ability to concisely and compellingly synthesize complex information, greatly benefiting our HXF clients.

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