Coaching: Let us leverage our combined expertise to inform your performance success
We exist to transform the healthcare experience for patients, caregivers, and communities. Our collective experience with over 300 organizations makes us believe you can shape your organizational culture through innovation and engagement to create an environment in which every person can receive and deliver the best healthcare.
Senior teams and boards often see two paths—increase revenue or decrease/optimize expenses. We offer the third way: Activation. Activating the culture of your workforce yields the highest levels of performance across a balanced scorecard and creates a sustainable engine to steer the organization toward strategic objectives. Without activation, organizations continue to rely on “command and control” protocols and fail to create marketplace differentiation.
We understand the drivers of the healthcare experience and help your people cultivate the skills necessary to drive performance. We distinguish ourselves through extensive experience in 3 essential areas of healthcare performance:
Areas of emphasis include:
Cultural Excellence: Our team will partner with your leaders, staff, and physicians to create transformative change impacting performance across the balanced scorecard. We will set bold ambitions and equip leadership, staff, and providers with competencies that matter using proven tools, design principles, and measurement systems that will hone performance
Employee Engagement: Working with our clients to increase engagement and reduce turnover by matching leadership development with action that creates a sense of ownership, purpose, and joy.
Physician Engagement: Creating environments where clinicians can practice the best medicine, have the healthiest communication, and foster team collaboration.
Patient Experience: Ensuring every patient can expect the best care possible through caregiver engagement, high-reliability behaviors, and using data to drive daily improvement.
