Solutions

Assessment: Create a leadership roadmap to transform your healthcare experience

Our assessment is designed to help leaders evaluate, diagnose, and build a plan to overcome performance challenges—challenges like turnover, patient experience/CAHPS, and employee and physician engagement.

Our methodology assesses strengths to be leveraged and gaps inhibiting performance. Our team of experts maps current results against onsite and survey findings, allowing us to co-create a personalized strategy for achieving performance objectives.

Our goal is to equip you with a clear path to achieve your goals.

We were amazed how much the Healthcare Experience Foundation team learned and how they analyzed and presented their findings in such an easy to understand manner.  We are eager and confident in moving forward and committed to demonstrating executive leadership and organizational commitment to our work together. – Chief Executive Officer, Southwest Hospital

Targeted Training: Develop your team to improve performance

We believe in honoring the greatness that is happening every day in your organization and in providing tools to drive safer, person-centered care despite the increasing pace of change and distraction. Our goal is to support you with personalized development and execution to create lasting improvement.

We offer a rich variety of training options designed to springboard teams to improve performance. Our team will partner with you to identify learning objectives and competencies and will build and deploy training to engage participants and inspire action. We will also equip you with resources to support execution and skill validation.

Areas of emphasis include:

• Patient & Family-Centered Care
• Standards of Performance
• CARES High-Reliability Behaviors
• Front Line Clinician Development
• Patient Experience and Service Excellence
• Employee & Provider Engagement
• Retention & Turnover Reduction
• Bedside-Care Behaviors and Communication

Keynote Speaking and Experience Design: Let our expertise inspire you to greatness

Our speakers bring a wealth of experience and industry best practices to your organization to equip attendees with a better path forward. Onsite and virtual speaking, training, and workshops are designed to provide personalized learning experiences and maximize our combined expertise in working with hundreds of organizations and thousands of leaders.

Our team can support any event: Leadership Development Sessions, Board Retreats, Conferences, Practitioner Meetings, Teambuilding Events, and Healthcare Appreciation Weeks. We are devoted to equipping and engaging your leaders, staff, and providers with leading practices to achieve your desired results. Let us know what event you’re planning, and we’ll be happy to join you.

Senior Leader Speaking Topics:

• What Is Your Patient Experience Superpower?
• Bold Ambitions: 5 Steps to Create JOY
• Supercharging Resilience: Why We Need It And How To Build It
• The Uncommon Power of Positivity
• Mergers, Acquisitions, And Affiliations…How To Create Success When the Foundation Feels Shaky
• Being A Transformer: Leading and Thinking Differently
• Leading Through Change: From the Boardroom to the Bedside
• Using Design Principles to Build A Better Healthcare Experience
• The Culture Imperative: How Culture Will Equip or Derail Performance

Management Speaking Topics:

• Shaping Confidence in the Healthcare Experience
• Perspective is Everything-Evidence to Impact Workforce Engagement
• Psychological Safety: The New Crucial Element for Success
• From 50,000 Feet To 5 Feet: Translating Vision to Action
• Treating People, Not Numbers: Essentials of Using Data To Create Better Experiences
• Creating and Influencing Accountability: What’s Your Role?
• Mastering Difficult Conversations When Stakes are High
• Five Ways To Diagnose and Treat Your Patient, Employee, and Provider Experiences
• Cultivating Team Performance

Staff and Providers Speaking Topics:

• What Is Your Patient Experience Superpower?
• Bold Ambitions: 5 Steps to Create JOY
• Supercharging Resilience: Why We Need It and How To Build It
• Compassionate Communication: The Art and Science
• Confidence in The Engagement of Your Patients
• Standards of Performance: Mission Accepted
• Mastering the Moment

Coaching: Let us leverage our combined expertise to inform your performance success

We exist to transform the healthcare experience for patients, caregivers, and communities. Our collective experience with over 300 organizations makes us believe you can shape your organizational culture through innovation and engagement to create an environment in which every person can receive and deliver the best healthcare.

Senior teams and boards often see two paths—increase revenue or decrease/optimize expenses. We offer the third way: Activation. Activating the culture of your workforce yields the highest levels of performance across a balanced scorecard and creates a sustainable engine to steer the organization toward strategic objectives. Without activation, organizations continue to rely on “command and control” protocols and fail to create marketplace differentiation.

We understand the drivers of the healthcare experience and help your people cultivate the skills necessary to drive performance. We distinguish ourselves through extensive experience in 3 essential areas of healthcare performance:

Areas of emphasis include:

Cultural Excellence: Our team will partner with your leaders, staff, and physicians to create transformative change impacting performance across the balanced scorecard. We will set bold ambitions and equip leadership, staff, and providers with competencies that matter using proven tools, design principles, and measurement systems that will hone performance

Employee Engagement: Working with our clients to increase engagement and reduce turnover by matching leadership development with action that creates a sense of ownership, purpose, and joy.

Physician Engagement: Creating environments where clinicians can practice the best medicine, have the healthiest communication, and foster team collaboration.

Patient Experience: Ensuring every patient can expect the best care possible through caregiver engagement, high-reliability behaviors, and using data to drive daily improvement.