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Solutions for Healthcare Teams

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solutions for healthcare teams

You’re focused on helping your organization build compassionate, results-driven cultures.

We can help.

Improving patient outcomes starts by improving healthcare delivery.

The Healthcare Experience Foundation helps healthcare organizations from across the country deliver meaningful patient-centered, results-focused compassionate care. We do this by co-creating customized solutions for healthcare teams, providing practical solutions that overcome organization-wide challenges, and delivering educational products that build and sustain cultures of accountability and continuous improvement.

As a healthcare organization, you are driven to advance your mission and engage your teams. Put our knowledgeable team of experts to work for you. We bring years of experience working in institutions big and small, applying our collective, comprehensive expertise to help you accelerate your success, focus your energy, and pool your resources to create engaging experiences that foster and strengthen meaningful relationships between providers and patients.

Ultimately, we work to help our clients improve patient care outcomes by helping healthcare delivery teams thrive. Together, let’s take care of the people who take care of people.

Teams Transforming Healthcare

In partnership with our clients, we’ve been able to leave our mark not only on the lives of healthcare teams, but on the livelihoods of their patients as well.

5,000

Leaders
5,000 Leaders

We’ve worked with over 5,000 care leaders to help them deliver care differently.

21%

21% Average Increase

Our work with organizations averages an increase in 21 %-tile points on HCAHPS scores across all domains.

300

Organizations
300 Organizations

Through strong collaboration with employee teams, we’ve helped our clients reduce their employee turnover by 87% on average.

33%

33% Reduction in Turnover

In our work with teams across the country we have seen a 5 point reduction in turnover overall with an 8 point reduction in nursing.

$1.2M

$1.2 Million Savings

On average, we’ve helped clients secure $1.2 million in savings as a result of healthcare process improvement initiatives.

Solutions for teams

How We Help Teams

Select an option below for a full list of services offered

Executives & Leaders

Trust in senior leadership is the number one driver in physician and employee engagement. We help administrators and managers broaden their reach, maximize their impact, and overcome obstacles as purpose-driven leaders.

Executive Coaching

Though it may feel like it most days, you are not an island. We provide executive-level coaching and consulting for seasoned and new leaders as individuals and as a team. We focus on executive team visibility, communication and teamwork. We help executives strengthen their relations with physicians, leaders and staff to create and sustain improved outcomes.

Advisory Services

Leaders are often faced with the pressure of making the right decisions, usually without the advice of mentors. With the Healthcare Experience Foundation's advisory services, executives gain access to a network of seasoned experts. Our advisory services provide executives and leaders with the bench strength they need to think through tough decisions, gain outside perspectives, or benefit from third-party insights.

Leadership Development

Build learning experiences for all levels of leadership (from executive to front line supervisors) that engage and grow your leaders to elevate care delivery. Our team of expert coaches blend learning modalities to maximize retention and support transition to practice. We provide train-the-trainer solutions that can accelerate change management. Our leadership development programs utilize resources for communication, competency based development, validation, and ongoing coaching to create mastery.

Leadership Team Assessments

Break down c-suite silos and improve collaboration and communication across your leadership teams through individualized strength and communication assessments that illuminate opportunities, ignite collaboration, and strengthen connections. 

Strategic Communication

Create greater clarity and consistency across your leadership teams to reduce variability when engaging staff, employees, and physicians. We work alongside organizational units and leadership teams to establish a common purpose, introduce non-negotiables and expectations for performance standards in order to truly leverage the power of culture as a communication platform.

Physician Engagement and Alignment

Highly engaged physicians are vital to the success of healthcare organizations, not only in delivering quality care, but also in driving revenue through their practice patterns and referrals to the health care organization. 

We work to equip your Senior Team with communication tools and techniques to increase visibility and build trust among physicians, and empower them to contribute to the development of a robust patient care experience strategy. Our Physicians Engagement and Alignment program helps you create messaging, build a sustainable communication program to engage your physicians, and introduce techniques to demonstrate improvement aligned with a culture of patient-centered care.  

We work to equip your Senior Team with communication tools and techniques to increase visibility and build trust among physicians, and empower them to contribute to the development of a robust patient care experience strategy. Our Physicians Engagement and Alignment program helps you create messaging, build a sustainable communication program to engage your physicians, and introduce techniques to demonstrate improvement aligned with a culture of patient-centered care.

Patient Experience Education

We engage your champions to design and build a program to amplify your organization’s service standards for the patient experience. These standards will define accountability for how care is delivered and how teams work together to create a high performing organization. We help create motivation for change, reconnect you to purpose and give you tools to sustain momentum. 

Senior Leader Rounding

Senior Leader Rounding is an essential competency and process to create organizational alignment and build trust between employees and senior leaders. When implemented consistently and effectively, the technique leads to improved workforce engagement, patient experience, and quality. It is a practice that can quickly mobilize the organization and afford the senior team the opportunity to role model expectations. We will elevate the effectiveness of your senior leader rounding as a team and individuals, and work with you to create a sustainable program that improves patient, employee, and physician experiences, as well as elevates quality outcomes.

Healthcare Experience Assessment

Through a series of observations, our goal is to assess the environment from the patient and family’s perspective, reveal barriers and provide detailed recommendations for improvement. Through the lens of the patient and family perspective, and our full range of human senses, we will conduct a comprehensive evaluation to learn and create the best solution for your unique organization. Our ethnographic research study of observing patients during key interactions identify how patients and their families perceive their interactions and care with physicians and staff. 

Our Assessment report will pinpoint specific development opportunities for inpatient, outpatient and clinic settings, as well as fuel individual coaching opportunities to improve communication. We will also evaluate the care settings and team members to identify ways the entire care team and environment can support physicians in delivering an excellent experience. 

Our Assessment report will pinpoint specific development opportunities for inpatient, outpatient and clinic settings, as well as fuel individual coaching opportunities to improve communication. We will also evaluate the care settings and team members to identify ways the entire care team and environment can support physicians in delivering an excellent experience.

Compassion Tribe Premium

Create a personalized and custom engagement for your organization or departments via the Compassion Tribe Premium Program. Compassion Tribe Premium targets support for coping, resiliency, leading through change and patient-centeredness for specific team and organizational needs weekly training meetings and virtual coaching sessions that empower teams and departments.

Physicians & Clinicians

We help provider teams thrive by creating resilient cultures where performance and passion converge. We help doctors and clinicians tap into their ability to dramatically change the life of their patients.

Leadership Development

We work with your goals to establish a Clinician Leadership Development Program. Assimilating learnings from a stakeholder engagement session dubbed the Clinician Leader Deep Dive, we will focus on competencies that elevate clinician engagement, communication, burnout reduction. There is a national need for clinician leadership development to establish a framework and foundation for healthy teams, managing others, and cultivating excellent patient experiences. Additionally, we may include Physician Office Managers in development activities to further build relationships to support market share objectives.

ED Coaching

Your Emergency Department (ED) is your front door, setting the stage for the community’s perception of your entire facility and the Always Experience. Our expert teams will assess, align and develop leaders, staff and physicians to execute and master proven competencies, experience standards, and processes yielding improved outcomes and sustainable results.

Medical Group Performance Improvement

Medical Clinic and Ambulatory experiences represent a vital step in the continuum of care. From scheduled imaging, to infusion, to the lab, physician visits and beyond demonstrating excellent care is necessary to create patient loyalty. Our coaches and consultants work with medical group teams to focus on teamwork, professionalism, patient-centered communication, and creating memorable patient experiences within their specific settings.

Managing Conflict Resolution

At the heart of healthy teamwork is the recognition that when a conflict occurs, those in positions of influence feel safe and supported to take swift action to resolve the issue and build trusting relationships among the team in the process. Our experts have developed a successful tool, the Conversation Curve to support leaders, staff, and physicians with the communication skills and resources to embrace conflict and create healthy resolution.

The Conversation Curve builds upon the perspectives of each party in conflict and matches their perceptions to communication and actions your employees can take. We begin by building assessing your current conflict challenge and communication competencies to Acknowledge Past, Sense Present and Realize Future, and line up the practice of achieving greater teamwork.

Resiliency and Burnout

Engagement and purpose is essential to excellent care delivery. We’ve worked with many organizations to build healthy cultures at the unit, department and organizational levels. We bring together best practices from a wide array of experience working across teams and health systems to deliver pragmatic approaches you can implement to make immediate changes.

We have found success in creating environments of engagement, joy, and positivity that in turn yield cultures of excellence. This does not mean organizations do not experience challenges, set backs, and devastation. These attributes do, however, set a standard for growth and achievement that stretches us to have greater expectations for what is possible and deserved by our workforce in service to our patients.

CARES™ Training

We understand that experiences are shaped by more than the words spoken and actions taken. Real encounters are complex and interactive, requiring planning and practice to achieve the best experience for both caregivers, their patients and their families.

CARES is a training tool designed to equip every team member in a healthcare organization with a common understanding and set of behaviors to deliver an exceptional patient and family experience. With a simple yet effective framework, CARES helps you to create an environment for delivering highly reliable patient and family experiences of care.

Clinicians Rounding on Patients

Leader Rounding on Patients is a purposeful management strategy to validate staff behaviors and to ensure a personal connection with patients. It provides leaders with a consistent, valid framework for harvesting recognition and intelligence to coach employees for improvement. It is also a tool to validate that CARES and Standards are used correctly and consistently by employees.

HCAHPS Intensive Workshops

Our HCAHPS Workshops are designed to create a learning experience that will jumpstart performance. By identifying strategies to truly engage staff and physicians in patient experience performance, this session will align key patient experience competencies with domain specific action plans. This learning event will empower your team with strategies and help develop tactics for your organization to administer excellent patient care, leading to higher HCAHPS scores and improved VBP reimbursements.

Compassion Tribe Premium

Create a personalized and custom engagement for your organization or departments via the Compassion Tribe Premium Program. Compassion Tribe Premium targets support for coping, resiliency, leading through change and patient-centeredness for specific team and organizational needs weekly training meetings and virtual coaching sessions that empower teams and departments.

Frontline Staff

We engage medical support and frontline staff in embracing compassionate care to patients that is both impactful and effective.

Standards of Behavior

We engage your champions to design and build a program to amplify your organization’s service standards for the patient experience. We work with your teams to establish standards that define accountability for how care is delivered and how teams work together to create a high performing organization.

Managing Conflict Resolutions

At the heart of healthy teamwork is the recognition that when a conflict occurs, those in positions of influence feel safe and supported to take swift action to resolve the issue and build trusting relationships among the team in the process. Our experts have developed a successful tool, the Conversation Curve to support leaders, staff, and physicians with the communication skills and resources to embrace conflict and create healthy resolution.

The Conversation Curve™ builds upon the perspectives of each party in conflict and matches their perceptions to communication and actions your employees can take. We begin by building assessing your current conflict challenge and communication competencies to Acknowledge Past, Sense Present and Realize Future, and line up the practice of achieving greater teamwork.

CARES™ Training

We understand that experiences are shaped by more than the words spoken and actions taken. Real encounters are complex and interactive, requiring planning and practice to achieve the best experience for both caregivers, their patients and their families.

CARES is a training tool designed to equip every team member in a healthcare organization with a common understanding and set of behaviors to deliver an exceptional patient and family experience. With a simple yet effective framework, CARES helps you to create an environment for delivering highly reliable patient and family experiences of care.

Service Excellence Training

We will apply our Learn | Create | Realize framework to design, develop and implement Service Excellence Behaviors that align and extend your organization’s values and performance goals. We will take the time to learn more about the culture and behaviors within your organization to best embrace existing strengths to achieve the highest possible impact and outcomes. We will develop your workforce using high-impact learning experiences to adopt service excellence behaviors. Attendees will be certified and walk away with a new sense of ownership towards a service culture.

Train the Trainer

The most sustainable path to creating an environment of “every patient, every time” is through consistent development, engagement, and accountability owned from within your organization. Our curriculum is delivered with identified champions through our “train the trainer” methodology. We train your internal coaches to administer our proven coaching model, and they in turn train your leaders, staff and physicians. This approach ensures internal mastery of skills, greater adoption of process changes, and an efficient way to deploy best practices across every department in a consistent way. Skilled internal champions leverage tactics that sustain change and execute ongoing process evaluation. Upon completion of the Train-the-Trainer program, internal champions are awarded certification and will drive organizational self-sufficiency and sustainable outcomes.

Compassion Tribe Premium

Create a personalized and custom engagement for your organization or departments via the Compassion Tribe Premium Program. Compassion Tribe Premium targets support for coping, resiliency, leading through change and patient-centeredness for specific team and organizational needs weekly training meetings and virtual coaching sessions that empower teams and departments.

Our Assesment

What’s the health of your healthcare experiences?

Take our free assessment for a snapshot of possible solutions you can implement to elevate the patient experience and improve quality of care delivery.

Take the Assessment