3 Essential Qualities for Emerging Healthcare Leaders

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Kathleen Lynam, RN, MPA, joins our Healthcare Experience Matters Podcast this week to discuss the three essential leadership qualities she has found to be enduring.

Having a deep-seated passion for your work, bringing a people-centered approach to the table, and maintaining a visionary mindset are the enduring attributes that all emerging leaders in our field should be keenly aware of, according to Kathleen.

Kathleen is an Executive Coach and Senior Advisor with the Healthcare Experience Foundation (HXF). She brings decades of nursing leadership experience to the conversation.

She is also a featured instructor at the upcoming Leading for Healthcare Experience Excellence: An Emerging Leader Certificate Program. This event is discussed in detail in today’s podcast.

You can learn more about the event and reserve your spot here.

This program is designed to equip and support high-potential and emerging healthcare leaders, including directors and managers seeking to enhance their leadership skills.

This unique, 12-hour, virtual experience (over three weeks) takes place on April 5th, April 12th, and April 19th. Each module is based on HXF’s national experience in leadership development to achieve retention, employee and physician engagement, patient experience, and quality/safety results.

This energetic and collaborative learning experience will equip attendees with authentic leadership strategies and offers 12 Patient Experience Continuing Education credits (PXEs) through Patient Experience Institute (PXI).

How it Works

Learners participate in a virtual peer development environment with scenario-based learnings and summary evaluations. Learners will discuss the latest findings in advancing performance outcomes and engage in special presentations of industry perspectives from leading healthcare organizations.

Participants complete 12 training hours in a live virtual conference event, spread across 3 days.

Participants retain access for six months to a customized learning portal to support continued application and sustainability.

The Three Enduring Qualities

According to Kathleen, the three enduring leadership qualities critical for success in healthcare are:

Passion: Effective leaders are passionate about their work and the people they work with. They prioritize relationships, connections, and genuinely care about their team’s well-being.

People-centered approach: Successful leaders understand the importance of prioritizing their team members. They recognize that achieving organizational goals requires caring for the people who contribute to those goals.

Visionary mindset: Exceptional leaders possess a clear vision for the future and can articulate it effectively. They inspire their teams by painting a picture of where they’re headed, even in challenging times like the pandemic, fostering engagement and commitment among staff members.

Passion is a cornerstone for effective leadership. Kathleen emphasizes that passion extends beyond the tasks at hand; it encompasses a genuine concern for the people involved, fostering relationships and connections vital for success in healthcare leadership.

Kathleen stresses that achieving organizational objectives hinges on caring for people while emphasizing empathy and understanding as critical leadership traits.

Lastly, the interview explores the significance of a visionary mindset. Kathleen underscores the importance of leaders articulating a clear vision for the future, especially during challenging times.

Kathleen’s insights shed light on the timeless qualities that define effective healthcare leadership, offering invaluable guidance for emerging leaders looking to make a positive impact in the ever-evolving healthcare landscape.

Save the date to join Kathleen, our HXF faculty, and team at the upcoming Leading for Healthcare Experience Excellence: An Emerging Leader Certificate Program.

More HX Matters Podcasts

Our podcast is dedicated to transforming the health care experience so that every person can receive and deliver the best care.

You can subscribe to our podcast for free on all major podcast platforms and for video of our interviews, you can always check out the Healthcare Experience Foundation (HXF) on YouTube. Catch up on all episodes of our podcast by subscribing and following us on Apple Podcasts, Spotify, Stitcher, Amazon Music and more.

Meet Kathleen Lynam, RN, MPA

Today, Kathleen Lynam brings extensive clinical, operational, and executive level experience in both small and large healthcare organizations across the country to her role as Executive Coach. But Kathleen is so much more than a coach. She is a national speaker, presenter and champion for patient care. Before stepping into the world of healthcare administration and, specifically, coaching, Kathleen spent over 40 years as a front-line nurse and Chief Nursing Officer at various medical centers and hospitals systems throughout New Jersey and New York. She knows what strong teams look and act like, having served in various leadership and coaching positions for large healthcare systems like Duke University Health System in Raleigh, Good Samaritan Hospital in Suffern, New York as well as urban hospitals and community medical centers in the Bronx and Queens.

Now, with over 40 years of diverse experience in healthcare management, Kathleen is acutely aware of the power of positive patient care experiences on not just administrators seeking to improve outcomes, but also nursing teams working to make a difference in the lives of their patients.

Whether it’s working side-by-side to help front-line nurses and teams uncover different ways to wow patients and families, or working side-by-side with CEOs and CMOs of hospitals to solicit authentic feedback from members of their teams, Kathleen’s greatest delight is empowering healthcare teams with an engaging, hands-on approach that helps both organizations and individuals thrive.

Kathleen is a respected executive coach who has worked with organizations across the country to achieve results through embracing a culture of “every patient every time.” She has authored numerous articles on patient-centered communication, physician engagement and coaching, and has been a featured writer and speaker for notable organizations and publications such as PX Advisor Magazine, The Beryl Institute, Duke University, Dominical College School of Nursing, AACP, and the Society of Healthcare Pharmacists.

Connect with Kathleen Lynam, RN, MPA
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