Self-Compassion and Empathy’s Vital Role in Building Healthcare Leaders
Today’s podcast is a ‘Best of’ episode of Healthcare Experience Matters, where we explore some of the most impactful conversations that have taken place on …
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Building a Workplace Culture of Belonging in Healthcare
In this week’s impactful episode of the Healthcare Experience Matters Podcast, we delve into the core aspects of fostering a culture of belonging. Belonging should …
Emotional Intelligence to Promote Inclusive Healthcare Leadership
This week on the Healthcare Experience (HX) Matters Podcast, our guest is Kathy Boswell. We’ll be exploring the four dimensions and competencies of emotional intelligence …
The Medical Professionalism Questions That Need to Be Addressed
Rob Minkes, MD, PhD, MS-LOD, and Robert Eisinger, PhD, both coaching faculty members at the Healthcare Experience Foundation (HXF), join us on our weekly Healthcare …
Healing Patients Better by Listening to Uncover Their Deepest Needs
What’s often left unspoken can assist us in better healing patients and being there for them in their times of deepest distress. Delving into this …
Putting into Practice DEI Training in Healthcare
In the latest episode of the Healthcare Experience Matters Podcast, we look into the benefits of investing time into DEI education and training in today’s …
Health Literacy for Patients in the Age of the Internet and A.I.
Catherine Richards Golini, PhD, a Healthcare Editor with Karger Publishers, and plain language expert, joins the Healthcare Experience Matters Podcast this week for a timely …
3 Essential Qualities for Emerging Healthcare Leaders
Kathleen Lynam, RN, MPA, joins our Healthcare Experience Matters Podcast this week to discuss the three essential leadership qualities she has found to be enduring. …
What Leading with Inclusivity Means in Healthcare
Today’s episode of the Healthcare Experience Matters Podcast is a chat with Steve Meth, JD, MS, Chief Patient Experience Officer, Johns Hopkins Medicine, about what …
A Five-Star Hospitality Mindset for Service Excellence in Healthcare
There are many intangibles that make up an excellent patient experience. Often times it starts with the parking lot – like are there actually enough …
How a Doctor Overcame Public Speaking Fears to Better Serve Patients
According to research, approximately 75% of the general population experiences a fear of public speaking.* When combined with the fact that many medical professionals tend …
The Healthcare Experience (HX) Academy for Excellent Patient Encounters
This week’s episode of the Healthcare Experience Matters Podcast takes a deep dive into the Healthcare Experience (HX) Academy, and how it can drive better …
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