Tackling Burnout Rates Among Medical Assistants and Patient Care Coordinators
We are honored to host a panel interview this week on the Healthcare Experience Matters podcast, where we will discuss confronting the burnout rates prevalent …
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Podcasts
Learning from The Painful Mistakes of Others to Advance Patient Experiences
Terry Mainous, MSN, RN, CMPE, Chief Nurse Executive and Vice President of Operations at Lee Physician Group in Fort Myers, Florida, joins our Healthcare Experience …
What Leadership Needs to Know About Coming HCAHPS Changes in Healthcare
This week on the Healthcare Experience Matters Podcast, we are rebroadcasting our recent live webinar dedicated to HCAHPS and hosted by the Healthcare Experience Foundation …
Crucial Leadership Advice Every Healthcare Professional Should Embrace
This week, we’re gearing up for a November full of Leadership Certificate Program opportunities from the Healthcare Experience Foundation (HXF) by featuring this “best-of leadership” …
Building Effective Teams & Insights on Healthcare Leadership
In the latest episode of our Healthcare Experience Matters podcast, James Lonquist, MD, an accomplished cardiothoracic surgeon and expert in healthcare teamwork and leadership, joins …
What Empowering Leadership Should Look Like in Healthcare
Ramonita Jiménez, DNP, MPA, RN, NEA-BC, Chief Nursing Officer with Hackensack University Medical Center is our guest on the Healthcare Experience Matters Podcast this week …
Advancing Health Equity for Improved Quality in Healthcare
Making a memorable repeat appearance on the Healthcare Experience Matters Podcast this week is Shari Gold. We dive into the extremely important topic of strengthening …
Enhancing the Patient Experience by Choosing Our Words Wisely
We welcome Jody Thomas, PhD, the Chief Executive Officer of the Meg Foundation, to our Healthcare Experience Matters Podcast this week. As a licensed clinical …
Engaging Healthcare Colleagues in Very Difficult Conversations
Denise Robinson, DNP, MPH, BSN, RN, WOCN, is a celebrated nursing executive with more than two decades of nursing experience. She joins the Healthcare Experience …
Embracing a Childlike Curiosity for Delivering Better Communication with Patients
Healthcare Experience Matters Podcast veteran Dr. Joshua Schwarzbaum returns to the program this week to share his wisdom and compassion as we explore harnessing childlike …
What Can Be Done to Stop Disinformation in Healthcare?
In this week’s episode of “Healthcare Experience Matters,” we discuss disinformation in healthcare and provide tangible strategies for clinicians. Our guest is Geeta “Dr. G” …
“Hearing vs. Listening”: The Impact of Hearing Loss on Providing Excellent Patient Experiences
What can be done when hearing loss impacts patient/provider communication and the overall patient experience? This week, Keith N. Darrow, Ph.D., CCC-A, is our guest …
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