Engaging Healthcare Colleagues in Very Difficult Conversations
Denise Robinson, DNP, MPH, BSN, RN, WOCN, is a celebrated nursing executive with more than two decades of nursing experience. She joins the Healthcare Experience …
Healthcare Experience Foundation
Your Cart
Podcasts
Embracing a Childlike Curiosity for Delivering Better Communication with Patients
Healthcare Experience Matters Podcast veteran Dr. Joshua Schwarzbaum returns to the program this week to share his wisdom and compassion as we explore harnessing childlike …
What Can Be Done to Stop Disinformation in Healthcare?
In this week’s episode of “Healthcare Experience Matters,” we discuss disinformation in healthcare and provide tangible strategies for clinicians. Our guest is Geeta “Dr. G” …
“Hearing vs. Listening”: The Impact of Hearing Loss on Providing Excellent Patient Experiences
What can be done when hearing loss impacts patient/provider communication and the overall patient experience? This week, Keith N. Darrow, Ph.D., CCC-A, is our guest …
Why Inclusive Leadership Education in Healthcare is More Essential Now Than Ever
As we are now just one week away from the start of our new cohort for the Foundations in Inclusive Leadership Certificate program, we are …
Embracing A.I. Without Losing the Human Touch in Healthcare
In this week’s edition of the Healthcare Experience Matters Podcast, we invite Leslie Pagel to the show. Leslie is an expert in customer experience (CX) …
Technology’s Evolving Role in Improving Patient Experiences
Craig Joseph MD, FAAP, FAMIA, is our guest this week on the Healthcare Experience Matters Podcast for a candid discussion on technologies’ evolving role in …
Inclusive Healthcare Leadership: Why Dignity, Respect, and Language Matters
Joining our Healthcare Experience Matters show for the second time in as many weeks is Elisa Grace, the vice president of coaching here at the …
Coaching’s Measurable Impact On Improving Patient Experiences
This week on the Healthcare Experience Matters show, we’re interviewing Elisa Grace, the Vice President of Coaching at the Healthcare Experience Foundation (HXF). Elisa joins …
Healthcare Leadership and Moving from Colleague to “Boss”
Within a typical healthcare leader’s journey and their rise in management ranks, it is not uncommon to transition from a colleague and friend to a …
The Tangible Benefits of Cultural Inclusion Training in Healthcare
Shari Gold is our guest this week on the Healthcare Experience Matters Podcast. She currently serves as Senior Vice President for Regulatory Compliance and the …
Navigating The Important Future HCAHPS Survey Changes
This week on the Healthcare Experience Matters Podcast we are thrilled to share with you the rebroadcast of our HCAHPS 2.0 webinars covering the most …
-