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COVID-19

More COVID? More than I Can Take?

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Listen to “More COVID? More than I Can Take?”

Today’s Healthcare Experience Matters podcast episode features a recent webinar from the Healthcare Experience Foundation (HXF), entitled, “More COVID? More than I Can Take? Finding Individual Strength in Our Collective Experience.”

It has been edited and condensed for a more friendly podcast listening experience. 

As we work to manage the changing dynamics of the pandemic, we recognize COVID-19 has profoundly shaped not only our industry, but also our individual resilience as caregivers. 

If you feel COVID-19 is impacting you (or your team’s) compassion, resilience, or joy in the workplace, today’s podcast featuring Kathleen Lynam, RN, MPA, and Katrina Coleman, BSN, MSN, is for you.

Kathleen and Katrina present this broadcast with pragmatic steps that listeners can take to restore personal and team morale in the face of these unprecedented times. Kathleen serves as Executive Coach and Senior Advisor with HXF, she has been featured in two previous Healthcare Experience Matters podcast episodes:

  • Empathy and Communication for Better Patient Experiences
  • Practicing Mindfulness for Better Patient Experiences

    • Kathleen is passionate about serving patients and coaching others on improving the patient experience. Much of her career was dedicated to caring for patients as a registered nurse with The Valley Hospital in Ridgewood, N.J. 

    This is Katrina’s first of what is sure to be many times joining our podcast. Katrina serves as Leadership and Engagement Strategist with Maryland Healthcare Education Institute (MHEI). 

    The objectives of today’s podcast and webinar are as follows:

  • Validate emotions you are likely experiencing as COVID-19 lingers.
  • Define and self-asses for emotional exhaustion. 
  • Share some strategies to address emotions and restore personal and team morale. 

    • If you are experiencing these feelings of uncertainty, one thing is clear: you are not alone. A key component of today’s podcast is reminding listeners that these workplace struggles are happening around the world and it is leading to “the great resignation of 2021.” 

    “We can choose to focus on what we can control and to always, always look for the learning,” Kathleen said.

    As leaders it is our job to get curious when those around us are furious, Kathleen reminded us. This is a common issue in today’s healthcare environment, and we cannot be reactionary as a leader, it’s time to get empathetic when those around us our frazzled. 

    Not having a sense of purpose or meaning, and not getting enough emotional support are two leading drivers of burnout right now. Katrina and Kathleen explain on today’s podcast how to practice emotional intelligence and mindfulness to deal with these struggles and adversity.  

    As we’re reminded in today’s podcast, it’s important to reflect on the root causes of these distressing issues. 

    “We want you to give some reflection as to what you are feeling and think about if there is something underneath that,” Katrina said. 

    Learn More

    Make sure to listen to today’s podcast to learn more:

    For information on future webinars from the Healthcare Experience Foundation, please be sure to visit our webinar homepage. You can also visit the Healthcare Experience Academy for a comprehensive library of tools and training from experts across the fields of healthcare and leadership.

    If you are interested in listening to more episodes of Healthcare Experience Matters, we release new episodes every Thursday morning and you can subscribe for free wherever you listen to your favorite podcasts. We are currently available on Apple Podcasts, Spotify, Stitcher, YouTube and many more podcast platforms!

    You can also catch up on some recently released episodes:

  • Why Physician Engagement is Important
  • Uncovering Patient, Employee, and Physician Experience Blind Spots
  • Senior Leader Rounding on Physicians



    • Posted in:
    COVID-19

    More HX Matters Podcasts

    Our podcast is dedicated to transforming the health care experience so that every person can receive and deliver the best care.

    You can subscribe to our podcast for free on all major podcast platforms and for video of our interviews, you can always check out the Healthcare Experience Foundation (HXF) on YouTube. Catch up on all episodes of our podcast by subscribing and following us on Apple Podcasts, Spotify, Stitcher, Amazon Music and more.

    Meet Katrina Coleman, BSN, MSN

    With an extensive background in nursing and healthcare leadership, Katrina currently serves as Leadership and Engagement Strategist with the Maryland Healthcare Education Institute (MHEI).

    Connect with Katrina Coleman, BSN, MSN
    More episodes with Katrina Coleman, BSN, MSN
    Meet Kathleen Lynam, RN, MPA

    Today, Kathleen Lynam brings extensive clinical, operational, and executive level experience in both small and large healthcare organizations across the country to her role as Executive Coach. But Kathleen is so much more than a coach. She is a national speaker, presenter and champion for patient care. Before stepping into the world of healthcare administration and, specifically, coaching, Kathleen spent over 40 years as a front-line nurse and Chief Nursing Officer at various medical centers and hospitals systems throughout New Jersey and New York. She knows what strong teams look and act like, having served in various leadership and coaching positions for large healthcare systems like Duke University Health System in Raleigh, Good Samaritan Hospital in Suffern, New York as well as urban hospitals and community medical centers in the Bronx and Queens.

    Now, with over 40 years of diverse experience in healthcare management, Kathleen is acutely aware of the power of positive patient care experiences on not just administrators seeking to improve outcomes, but also nursing teams working to make a difference in the lives of their patients.

    Whether it’s working side-by-side to help front-line nurses and teams uncover different ways to wow patients and families, or working side-by-side with CEOs and CMOs of hospitals to solicit authentic feedback from members of their teams, Kathleen’s greatest delight is empowering healthcare teams with an engaging, hands-on approach that helps both organizations and individuals thrive.

    Kathleen is a respected executive coach who has worked with organizations across the country to achieve results through embracing a culture of “every patient every time.” She has authored numerous articles on patient-centered communication, physician engagement and coaching, and has been a featured writer and speaker for notable organizations and publications such as PX Advisor Magazine, The Beryl Institute, Duke University, Dominical College School of Nursing, AACP, and the Society of Healthcare Pharmacists.

    Connect with Kathleen Lynam, RN, MPA
    More episodes with Kathleen Lynam, RN, MPA

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