A longtime favorite of ours is back for today’s episode of Healthcare Experience Matters. Kathleen Lynam joins us to chat about getting corporate culture right in healthcare.
The backbone of today’s conversation comes from an article that was released last fall from an issue of MIT Sloan Management Review. The article is called “10 Things Your Corporate Culture Needs to Get Right.” You can read the article for free here.
The takeaways from this article can apply to all industries. Kathleen tailored this conversation to the specifics of healthcare and the patient experience.
Kathleen is an Executive Coach and Senior Advisor with Healthcare Experience Foundation (HXF). She is a registered nurse with decades of both clinical and managerial experience. She has worked for different healthcare institutions throughout the New York metropolitan area. We are grateful for her insight and observations.
Kathleen has joined us for many memorable conversations on this show. This includes her most recent episode with us, CARES™ Connect for Better Patient Communication.
Having the right culture has been an important part of a healthy, sustainable work environment for a long time at many healthcare organizations. Given the pandemic and resulting wave of the Great Resignation, now more than ever it seems to be on everyone’s mind.
It has become even more critical that organizational leaders take an honest, open, and all-encompassing look at their culture. As we learn from Kathleen, culture is either drawing people in by building loyalty and employee engagement, or it is driving people out.
“A culture is a way of life of a group of people. It's the behaviors, beliefs, values, and symbols that they accept, generally without thinking about them,” Kathleen said.
Kathleen describes culture as being passed along by communication and imitated from one generation to the next.
“It’s the stories you tell and share with others about how things are done around here,” she said. “A healthy culture is one where the people that work there feel they are connected to important work that serves a value.”
According to Kathleen, the most important predictor of a company’s culture score is whether managers support their employees.
Listen to the entire episode of today’s discussion with Kathleen Lynam here:
If you want to hear more episodes with Kathleen, you can catch up on her entire library of Healthcare Experience Matters podcast episodes:
Have you checked out the Healthcare Experience Academy yet?
Healthcare experiences are made up of a million small encounters, each adding up to one big impression of your organization. The Healthcare Experience Academy from HXF empowers you to make sure the impression you and your team leave is a positive one.
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