Getting Corporate Culture Right in Healthcare

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A longtime favorite of ours is back for today’s episode of Healthcare Experience Matters. Kathleen Lynam joins us to chat about getting corporate culture right in healthcare.

The backbone of today’s conversation comes from an article that was released last fall from an issue of MIT Sloan Management Review. The article is called “10 Things Your Corporate Culture Needs to Get Right.” You can read the article for free here.

The takeaways from this article can apply to all industries. Kathleen tailored this conversation to the specifics of healthcare and the patient experience.

Kathleen is an Executive Coach and Senior Advisor with Healthcare Experience Foundation (HXF). She is a registered nurse with decades of both clinical and managerial experience. She has worked for different healthcare institutions throughout the New York metropolitan area. We are grateful for her insight and observations.

Kathleen has joined us for many memorable conversations on this show. This includes her most recent episode with us, CARES™ Connect for Better Patient Communication.

Having the right culture has been an important part of a healthy, sustainable work environment for a long time at many healthcare organizations. Given the pandemic and resulting wave of the Great Resignation, now more than ever it seems to be on everyone’s mind.

It has become even more critical that organizational leaders take an honest, open, and all-encompassing look at their culture. As we learn from Kathleen, culture is either drawing people in by building loyalty and employee engagement, or it is driving people out.

“A culture is a way of life of a group of people. It’s the behaviors, beliefs, values, and symbols that they accept, generally without thinking about them,” Kathleen said.

Kathleen describes culture as being passed along by communication and imitated from one generation to the next.

“It’s the stories you tell and share with others about how things are done around here,” she said. “A healthy culture is one where the people that work there feel they are connected to important work that serves a value.”

According to Kathleen, the most important predictor of a company’s culture score is whether managers support their employees.

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Listen to the entire episode of today’s discussion with Kathleen Lynam here:

If you want to hear more episodes with Kathleen, you can catch up on her entire library of Healthcare Experience Matters podcast episodes:

HXF Academy

Have you checked out the Healthcare Experience Academy yet?

With eCourses now available about Accelerating Medical Practice Success and Empathy, you’ll be able to explore topics related to today’s podcast episode in further detail.

Healthcare experiences are made up of a million small encounters, each adding up to one big impression of your organization. The Healthcare Experience Academy from HXF empowers you to make sure the impression you and your team leave is a positive one.

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Our podcast is dedicated to transforming the health care experience so that every person can receive and deliver the best care.

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Meet Kathleen Lynam, RN, MPA

Today, Kathleen Lynam brings extensive clinical, operational, and executive level experience in both small and large healthcare organizations across the country to her role as Executive Coach. But Kathleen is so much more than a coach. She is a national speaker, presenter and champion for patient care. Before stepping into the world of healthcare administration and, specifically, coaching, Kathleen spent over 40 years as a front-line nurse and Chief Nursing Officer at various medical centers and hospitals systems throughout New Jersey and New York. She knows what strong teams look and act like, having served in various leadership and coaching positions for large healthcare systems like Duke University Health System in Raleigh, Good Samaritan Hospital in Suffern, New York as well as urban hospitals and community medical centers in the Bronx and Queens.

Now, with over 40 years of diverse experience in healthcare management, Kathleen is acutely aware of the power of positive patient care experiences on not just administrators seeking to improve outcomes, but also nursing teams working to make a difference in the lives of their patients.

Whether it’s working side-by-side to help front-line nurses and teams uncover different ways to wow patients and families, or working side-by-side with CEOs and CMOs of hospitals to solicit authentic feedback from members of their teams, Kathleen’s greatest delight is empowering healthcare teams with an engaging, hands-on approach that helps both organizations and individuals thrive.

Kathleen is a respected executive coach who has worked with organizations across the country to achieve results through embracing a culture of “every patient every time.” She has authored numerous articles on patient-centered communication, physician engagement and coaching, and has been a featured writer and speaker for notable organizations and publications such as PX Advisor Magazine, The Beryl Institute, Duke University, Dominical College School of Nursing, AACP, and the Society of Healthcare Pharmacists.

Connect with Kathleen Lynam, RN, MPA
More episodes with Kathleen Lynam, RN, MPA