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Speed to Trust: What Can We Gain with Better Senior Leader Rounding?

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Today’s Healthcare Experience Matters podcast episode features a recent webinar from the Healthcare Experience Foundation (HXF). This webinar is entitled, “Speed to Trust: What Can We Gain with Better Senior Leader Rounding?”

If you missed the webinar earlier this month, we are making it available now and fully on-demand through our weekly podcast. This recording has been edited and shortened for a friendly podcast listening experience. 

The discussion is led by Katie Owens. Katie is Co-Founder and President of HXF. To help put things into perspective, Katie starts this webinar with a powerful quote from American author and organizational anthropologist, Judith Glaser: 

“To get to the next level of greatness depends on the quality of the culture, which depends on the quality of relationships, which depends on the quality of conversations. Everything happens through conversations.”

This quote illustrates the challenge of restoring a culture of trust and confidence in the workforce, a key theme throughout today’s webinar. 

About This Webinar

You likely face challenges that many executives and senior teams encounter… your sphere of influence extends beyond what you realize, and yet, you are perceived by staff and physicians as far less visible than you intend. Senior Leader Rounding is not new, and effective senior leader rounding is timeless.

Many times, individuals and teams miss opportunities to shorten the distance between the executive suite and the bedside. Imagine your organization having a thriving senior leader individual and team presence and being able to nurture your workforce and create unprecedented alignment. 

In this webinar, available now via the Healthcare Experience Matters podcast channel, we are sharing our experience working with over 200 executive teams to rebuild and restore their focus on senior leader rounding and visibility.

Listen Now

Listen to today’s podcast in its entirety here: 

Healthcare Experience Matters

The latest five podcasts of our show are available here: 

  • Simple Ways to Authentically Show Gratitude as Healthcare Leaders
  • Practicing Emotional Intelligence as a Healthcare Provider
  • Why Compassion is Needed Now with Kathleen Lynam, RN, MPA
  • Knowing Your Strengths to Improve the Patient Experience
  • Takeaways on Improving the Patient Experience from the Beryl Institute ELEVATE PX 2022

    • Catch up on all episodes of our podcast by subscribing and following us for free on all podcast platforms, this includes Apple Podcasts, Spotify, Stitcher, Amazon Music and more. For video of our interviews, you can always check out the Healthcare Experience Foundation (HXF) on YouTube.

    We publish a new podcast every Thursday morning. Please stay tuned for more shows!

    Learn About HXF Academy

    Have you checked out the Healthcare Experience Academy yet? You will definitely want to view our catalogue today. 

    With many eCourses now available about improving the healthcare experience, you will be able to explore topics related to our weekly podcast in further detail.  

    Healthcare experiences are made up of a million small encounters, each adding up to one big impression of your organization. The Healthcare Experience Academy from HXF empowers you to make sure the impression you and your team leave is a positive one.

    More From Katie Owens

    As President of the Healthcare Experience Foundation, Katie has led teams of expert coaches dedicated to improving the quality of the patient experience. Her work has been instrumental in supporting the patient experience in many ways.

    As she mentions on this recording, the HXF mission starts with creating a culture that engages leaders, staff, and physicians so they are positioned to best ensure excellent (and consistent) patient and family experiences.  

    Katie believes that every organization should have access to resources for engaging patients and developing their workforce. She has made many enthusiastic appearances on this podcast. You can catch her three most recent episodes here:

  • Avoiding Blame and Judgement, an Interview with Katie Owens 
  • Tackling Compassion Fatigue, an Interview with Katie Owens 
  • Why Physician Loyalty Matters    


    • Posted in:
    PRC, Rounding

    More HX Matters Podcasts

    Our podcast is dedicated to transforming the health care experience so that every person can receive and deliver the best care.

    You can subscribe to our podcast for free on all major podcast platforms and for video of our interviews, you can always check out the Healthcare Experience Foundation (HXF) on YouTube. Catch up on all episodes of our podcast by subscribing and following us on Apple Podcasts, Spotify, Stitcher, Amazon Music and more.

    Meet Katie Owens

    Katie believes that the way we deliver and receive healthcare matters—not just for the patients, but for the caregivers, the providers, and administration, too.

    As President of the Healthcare Experience Foundation, Katie is taking bold steps to assure that every organization has access to resources for engaging patients and developing their workforce to achieve results. Katie is an innovator, implementing new ways to deliver the best in patient-centered care.

    She has influenced hundreds of organizations and thousands of leaders to equip their cultures and instill competencies that create environments of person-centered excellence. Her fundamental tenet is that every person is worthy of an environment where they feel confident in receiving and delivering the best possible care. Known as a leader among leaders, Katie previously served on the HealthStream Leadership Team as Vice President of the Engagement Institute. She also served on the Baptist Health Care (BHC) leadership team in Pensacola, Florida, where she supported the system’s sustained journey to excellence. Katie has led teams of expert coaches dedicated to improving the quality of the patient experience and has been instrumental in creating leading-edge learning assets to support patient experience competencies. She is most proud of having grown Baptist Leadership Group to one of the most respected healthcare coaching practices in the country before being acquired by HealthStream in 2013.

    Katie is the lead author of The HCAHPS Imperative for Creating Patient-Centered Excellence and is currently writing her second book about the importance of speaking the patient’s language. She is frequently quoted and has been published in the Huffington Post, Healthcare Financial Management Magazine and Hospitals and Health Networks. She is an energetic, internationally-recognized speaker and has presented for many highly-respected organizations, including American College of Healthcare Executives, Beryl Institute, Cleveland Clinic’s Empathy Summit, Society for Healthcare Strategy and Market Development, and Healthcare Financial Management Association.

    Connect with Katie Owens
    More episodes with Katie Owens

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