The patient is not a role but a person. He or she always deserves the center spot. Experiences designed with and around patients and their loved ones lead to the best, right outcomes. When organizations and individuals learn and stay engaged to keep the patient perspective in every aspect of care, whether clinical or non-clinical, patients, employees, providers, and organizations benefit.
Letter From Our Founders
We are the patients, caregivers, and healthcare community. Optimal experiences for patients, providers, physicians, caregivers, leaders, and families are essential in today’s healthcare climate. The Healthcare Experience Foundation arises from a belief that the healthcare experience can truly be one in which every person is equipped and engaged to receive and deliver the best healthcare. We are inspired to shape cultures through innovation to inform new and better action. Cultures that foster confidence, compassion, joy, purpose, and resilience are prepared and inspired to create the best possible outcomes. The challenge for ourselves and for you? How do we improve our industry through innovative discovery, immersion, and action to bring out the very best in each person- those who are caregivers and those who are receiving care?
We depend on one another for answers and for leading the way. We hope you will join this movement!
Katie M. Owens, MHA, CPXP
Leigh Ann Bradley, PhD, MSN/FNP, MA/LPC, BS-ChE, RN
Chief Operating Officer