Listen now:

We are excited to bring you an insider’s guide to leading with compassion this week on the Healthcare Experience Matters Podcast. Our guest is Healthcare Experience Foundation (HXF) Co-founder and President, Katie Owens. 

“Compassionate leaders are self-motivated. They’re able to influence employees and medical staff positively,” she told us. 

We know from previous discussions on this podcast that compassionate leadership happens the minute you start to do something compassionate. Exploring the essence of compassion is such an important, recurring theme in this podcast series because we are so passionate as to its value.

Previously we’ve had discussions about introducing the concept of compassionate leadership, influencing compassion as healthcare leaders, and the urgency for compassion in our organizations. 

We have also had memorable discussions regarding understanding and applying the principles of self-compassion, and a very helpful interview containing mental health tips for busy practitioners. All of these podcast interviews do a phenomenal job of supplementing so much of the information that is exchanged in today’s interview with Katie. 

As a quick recap for those who may have missed our previous podcasts regarding compassionate leadership… a compassionate leader demonstrates the following key characteristics: 

• Is self-motivated and able to influence employees positively.
• Builds long-term trusting relationships and collaborations for the company.
• Is morally strong and has an ethical code of conduct.
• Takes responsibility for low employee productivity and aims to rebuild it.
• Has the ability to make a team feel secure and comfortable at work.

When it comes to understanding the obstacles to becoming a compassionate leader, we learn a lot through today’s chat with Katie. Whether we’re working on compassionate leadership or restoring compassion in our patient encounters, the biggest obstacles that Katie has seen in the research include: compassion fatigue, stress and burnout.

“We get thrown into these difficult conversations, and if we’re not careful, we may feel like all of our ‘compassionate air’ has left the room,” Katie said.

Watch Now

You can watch today’s full interview with Katie Owens now:

Compassionate Leadership Certification

Compassion. Leadership. You. Our latest compassionate leadership cohort certificate program will take place on October 27 & 28, 2022 from 9am-1pm EST.

The Compassionate Leadership Certificate are virtual cohort sessions designed for leaders who understand the best way to pivot forward is by nurturing and cultivating a climate of engagement. Compassionate leaders create stronger connections between people. They have greater collaboration, higher levels of trust, and enhanced loyalty. This interactive certificate program will develop your ability to be a more compassionate leader in your organization.

Interested in learning more? Subscribe to our HXF email list for updates, and you can learn more here. 

More HXF Podcasts

The latest five podcasts of the Healthcare Experience Matters Podcast are available here: 

• A Thank You to Our Nation’s Healthcare Workers from our Podcast Director
• Maintaining Empathy for Patients in a Busy Practice Environment with Dr. Trevor Turner
• Building a Positive Workplace Culture in Healthcare that Lasts
• Simple Tips for Efficient and Effective Physician/Patient Communication
• “Never Stop Gratitude” with Author TJ Sweet

You can subscribe to our podcast for free on all major podcast platforms and for video of our interviews, you can always check out the Healthcare Experience Foundation (HXF) on YouTube. Catch up on all episodes of our podcast by subscribing and following us on Apple Podcasts, Spotify, Stitcher, Amazon Music and more.

More with Katie Owens

As HXF President, Katie is taking bold steps to assure that every organization has access to resources for engaging patients and developing their workforce to achieve results. Katie is an innovator, implementing new ways to deliver the best in patient-centered care.

Katie has previously joined our podcast for many other episodes. You can find her most recent interviews with us here:

• Building a Positive Workplace Culture in Healthcare that Lasts
• Avoiding Blame and Judgement
• Tackling Compassion Fatigue 
• Knowing Your Strengths to Improve the Patient Experience

Posted in:

Compassion & Empathy, Leadership, PRC