Close
|
Compassion & Empathy

An Insider’s Guide to Leading with Compassion

Listen Now

Listen now:

We are excited to bring you an insider’s guide to leading with compassion this week on the Healthcare Experience Matters Podcast. Our guest is Healthcare Experience Foundation (HXF) Co-founder and President, Katie Owens. 

“Compassionate leaders are self-motivated. They’re able to influence employees and medical staff positively,” she told us. 

We know from previous discussions on this podcast that compassionate leadership happens the minute you start to do something compassionate. Exploring the essence of compassion is such an important, recurring theme in this podcast series because we are so passionate as to its value.

Previously we’ve had discussions about introducing the concept of compassionate leadership, influencing compassion as healthcare leaders, and the urgency for compassion in our organizations. 

We have also had memorable discussions regarding understanding and applying the principles of self-compassion, and a very helpful interview containing mental health tips for busy practitioners. All of these podcast interviews do a phenomenal job of supplementing so much of the information that is exchanged in today’s interview with Katie. 

As a quick recap for those who may have missed our previous podcasts regarding compassionate leadership… a compassionate leader demonstrates the following key characteristics: 

  • Is self-motivated and able to influence employees positively.
  • Builds long-term trusting relationships and collaborations for the company.
  • Is morally strong and has an ethical code of conduct.
  • Takes responsibility for low employee productivity and aims to rebuild it.
  • Has the ability to make a team feel secure and comfortable at work.

When it comes to understanding the obstacles to becoming a compassionate leader, we learn a lot through today’s chat with Katie. Whether we’re working on compassionate leadership or restoring compassion in our patient encounters, the biggest obstacles that Katie has seen in the research include: compassion fatigue, stress and burnout.

“We get thrown into these difficult conversations, and if we’re not careful, we may feel like all of our ‘compassionate air’ has left the room,” Katie said.

Watch Now

You can watch today’s full interview with Katie Owens now:

Compassionate Leadership Certification

Compassion. Leadership. You. Our latest compassionate leadership cohort certificate program will take place on October 27 & 28, 2022 from 9am-1pm EST.

The Compassionate Leadership Certificate are virtual cohort sessions designed for leaders who understand the best way to pivot forward is by nurturing and cultivating a climate of engagement. Compassionate leaders create stronger connections between people. They have greater collaboration, higher levels of trust, and enhanced loyalty. This interactive certificate program will develop your ability to be a more compassionate leader in your organization.

Interested in learning more? Subscribe to our HXF email list for updates, and you can learn more here

More HXF Podcasts

The latest five podcasts of the Healthcare Experience Matters Podcast are available here: 

You can subscribe to our podcast for free on all major podcast platforms and for video of our interviews, you can always check out the Healthcare Experience Foundation (HXF) on YouTube. Catch up on all episodes of our podcast by subscribing and following us on Apple Podcasts, Spotify, Stitcher, Amazon Music and more.

More with Katie Owens

As HXF President, Katie is taking bold steps to assure that every organization has access to resources for engaging patients and developing their workforce to achieve results. Katie is an innovator, implementing new ways to deliver the best in patient-centered care.

Katie has previously joined our podcast for many other episodes. You can find her most recent interviews with us here:

More HX Matters Podcasts

Our podcast is dedicated to transforming the health care experience so that every person can receive and deliver the best care.

You can subscribe to our podcast for free on all major podcast platforms and for video of our interviews, you can always check out the Healthcare Experience Foundation (HXF) on YouTube. Catch up on all episodes of our podcast by subscribing and following us on Apple Podcasts, Spotify, Stitcher, Amazon Music and more.

Meet Katie Owens

Katie believes that the way we deliver and receive healthcare matters—not just for the patients, but for the caregivers, the providers, and administration, too.

As President of the Healthcare Experience Foundation, Katie is taking bold steps to assure that every organization has access to resources for engaging patients and developing their workforce to achieve results. Katie is an innovator, implementing new ways to deliver the best in patient-centered care.

She has influenced hundreds of organizations and thousands of leaders to equip their cultures and instill competencies that create environments of person-centered excellence. Her fundamental tenet is that every person is worthy of an environment where they feel confident in receiving and delivering the best possible care. Known as a leader among leaders, Katie previously served on the HealthStream Leadership Team as Vice President of the Engagement Institute. She also served on the Baptist Health Care (BHC) leadership team in Pensacola, Florida, where she supported the system’s sustained journey to excellence. Katie has led teams of expert coaches dedicated to improving the quality of the patient experience and has been instrumental in creating leading-edge learning assets to support patient experience competencies. She is most proud of having grown Baptist Leadership Group to one of the most respected healthcare coaching practices in the country before being acquired by HealthStream in 2013.

Katie is the lead author of The HCAHPS Imperative for Creating Patient-Centered Excellence and is currently writing her second book about the importance of speaking the patient’s language. She is frequently quoted and has been published in the Huffington Post, Healthcare Financial Management Magazine and Hospitals and Health Networks. She is an energetic, internationally-recognized speaker and has presented for many highly-respected organizations, including American College of Healthcare Executives, Beryl Institute, Cleveland Clinic’s Empathy Summit, Society for Healthcare Strategy and Market Development, and Healthcare Financial Management Association.

Connect with Katie Owens
More episodes with Katie Owens
Hide