Listen now:
We are excited to bring you an insider’s guide to leading with compassion this week on the Healthcare Experience Matters Podcast. Our guest is Healthcare Experience Foundation (HXF) Co-founder and President, Katie Owens.
“Compassionate leaders are self-motivated. They’re able to influence employees and medical staff positively,” she told us.
We know from previous discussions on this podcast that compassionate leadership happens the minute you start to do something compassionate. Exploring the essence of compassion is such an important, recurring theme in this podcast series because we are so passionate as to its value.
Previously we’ve had discussions about introducing the concept of compassionate leadership, influencing compassion as healthcare leaders, and the urgency for compassion in our organizations.
We have also had memorable discussions regarding understanding and applying the principles of self-compassion, and a very helpful interview containing mental health tips for busy practitioners. All of these podcast interviews do a phenomenal job of supplementing so much of the information that is exchanged in today’s interview with Katie.
As a quick recap for those who may have missed our previous podcasts regarding compassionate leadership… a compassionate leader demonstrates the following key characteristics:
- Is self-motivated and able to influence employees positively.
- Builds long-term trusting relationships and collaborations for the company.
- Is morally strong and has an ethical code of conduct.
- Takes responsibility for low employee productivity and aims to rebuild it.
- Has the ability to make a team feel secure and comfortable at work.
When it comes to understanding the obstacles to becoming a compassionate leader, we learn a lot through today’s chat with Katie. Whether we’re working on compassionate leadership or restoring compassion in our patient encounters, the biggest obstacles that Katie has seen in the research include: compassion fatigue, stress and burnout.
“We get thrown into these difficult conversations, and if we’re not careful, we may feel like all of our ‘compassionate air’ has left the room,” Katie said.
Watch Now
You can watch today’s full interview with Katie Owens now:
Compassionate Leadership Certification
Compassion. Leadership. You. Our latest compassionate leadership cohort certificate program will take place on October 27 & 28, 2022 from 9am-1pm EST.
The Compassionate Leadership Certificate are virtual cohort sessions designed for leaders who understand the best way to pivot forward is by nurturing and cultivating a climate of engagement. Compassionate leaders create stronger connections between people. They have greater collaboration, higher levels of trust, and enhanced loyalty. This interactive certificate program will develop your ability to be a more compassionate leader in your organization.
Interested in learning more? Subscribe to our HXF email list for updates, and you can learn more here.
More HXF Podcasts
The latest five podcasts of the Healthcare Experience Matters Podcast are available here:
- A Thank You to Our Nation’s Healthcare Workers from our Podcast Director
- Maintaining Empathy for Patients in a Busy Practice Environment with Dr. Trevor Turner
- Building a Positive Workplace Culture in Healthcare that Lasts
- Simple Tips for Efficient and Effective Physician/Patient Communication
- “Never Stop Gratitude” with Author TJ Sweet
You can subscribe to our podcast for free on all major podcast platforms and for video of our interviews, you can always check out the Healthcare Experience Foundation (HXF) on YouTube. Catch up on all episodes of our podcast by subscribing and following us on Apple Podcasts, Spotify, Stitcher, Amazon Music and more.
More with Katie Owens
As HXF President, Katie is taking bold steps to assure that every organization has access to resources for engaging patients and developing their workforce to achieve results. Katie is an innovator, implementing new ways to deliver the best in patient-centered care.
Katie has previously joined our podcast for many other episodes. You can find her most recent interviews with us here:
- Building a Positive Workplace Culture in Healthcare that Lasts
- Avoiding Blame and Judgement
- Tackling Compassion Fatigue
- Knowing Your Strengths to Improve the Patient Experience
- Posted in:
- Compassion & Empathy, Leadership, PRC
More HX Matters Podcasts
Our podcast is dedicated to transforming the health care experience so that every person can receive and deliver the best care.
You can subscribe to our podcast for free on all major podcast platforms and for video of our interviews, you can always check out the Healthcare Experience Foundation (HXF) on YouTube. Catch up on all episodes of our podcast by subscribing and following us on Apple Podcasts, Spotify, Stitcher, Amazon Music and more.
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Meet Katie Owens
Katie believes that the way we deliver and receive healthcare matters—not just for the patients, but for the caregivers, the providers, and administration, too.
As President of the Healthcare Experience Foundation, Katie is taking bold steps to assure that every organization has access to resources for engaging patients and developing their workforce to achieve results. Katie is an innovator, implementing new ways to deliver the best in patient-centered care.
She has influenced hundreds of organizations and thousands of leaders to equip their cultures and instill competencies that create environments of person-centered excellence. Her fundamental tenet is that every person is worthy of an environment where they feel confident in receiving and delivering the best possible care. Known as a leader among leaders, Katie previously served on the HealthStream Leadership Team as Vice President of the Engagement Institute. She also served on the Baptist Health Care (BHC) leadership team in Pensacola, Florida, where she supported the system’s sustained journey to excellence. Katie has led teams of expert coaches dedicated to improving the quality of the patient experience and has been instrumental in creating leading-edge learning assets to support patient experience competencies. She is most proud of having grown Baptist Leadership Group to one of the most respected healthcare coaching practices in the country before being acquired by HealthStream in 2013.
Katie is the lead author of The HCAHPS Imperative for Creating Patient-Centered Excellence and is currently writing her second book about the importance of speaking the patient’s language. She is frequently quoted and has been published in the Huffington Post, Healthcare Financial Management Magazine and Hospitals and Health Networks. She is an energetic, internationally-recognized speaker and has presented for many highly-respected organizations, including American College of Healthcare Executives, Beryl Institute, Cleveland Clinic’s Empathy Summit, Society for Healthcare Strategy and Market Development, and Healthcare Financial Management Association.
Connect with Katie Owens
More episodes with Katie Owens
CARES™ for Consistent Patient Experiences
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Avoiding Blame and Judgement, an Interview with Katie Owens
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Building a Positive Workplace Culture in Healthcare that Lasts
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A Year in Review: 2021 and the Healthcare Experience
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Strategies for Avoiding Blame, Judgement, and Negativity
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Speed to Trust: What Can We Gain with Better Senior Leader Rounding?
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Knowing Your Strengths to Improve the Patient Experience
Listen now: The Healthcare Experience Matters Podcast welcomes back Katie Owens to our program this week. We chat about strategies for identifying and understanding our …
Upstream Solutions for Resident, Faculty, and Physician Development
Burnout is growing amongst residents, faculty and physicians. Alarmingly, it is jeopardizing our ability to ensure each patient receives the best healthcare experience and affecting …
Physician Onboarding and Retention
Successful physician onboarding and retention continues to be a frequently cited barrier for organizations. Join our Healthcare Experience Foundation Team as we share innovations and …
Unlocking the Secrets of Compassionate Leadership in Healthcare
Join Healthcare Experience Foundation President Katie Owens for a special episode of the Healthcare Experience Matters Podcast this week, where she previews the upcoming event, …
Building a Culture of Engagement to Drive Healthcare Excellence
A disengaged workforce has major consequences in just about any industry. When that industry is healthcare, the consequences become even more dire. Our guest on …
CARES For Highly Reliable Patient Communication
CARES is a set of macro competencies developed by our Healthcare Experience Foundation team based on nearly 15 years of studying and coaching patient communication …
The Power of Health Literacy and Improving the Environment for Patients
Our guest on this week’s edition of the Healthcare Experience Matters podcast is Katie Owens, President of the Healthcare Experience Foundation. She leads us on …
Back to Basics- Relationship Rounding to Drive Outcomes
Trust in leadership remains a key driver of clinician and physician engagement. Yet, rounding remains an elusive strategy for healthcare leaders to create positive outcomes. …
Healthcare Experience Academy Lunch & Learn
Join our upcoming lunch and learn sessions on the use and benefits of the Healthcare Experience Foundation’s HXAcademy. The 15-minute webinar will provide you with …
Healthcare Experience Academy Lunch & Learn
Join our upcoming lunch and learn sessions on the use and benefits of the Healthcare Experience Foundation’s HXAcademy. The 15-minute webinar will provide you with …
Highly Reliable Patient Communication Starts with CARES™
This week on our podcast, we welcome Deborah Zastocki, DNP, Ed.M., MA, RN, NEA-BC, FACHE, and Katie Owens, MHA, CPXP, to provide us with an …
Back to Basics: Relationship Rounding to Drive Outcomes
Please enjoy this week’s edition of the Healthcare Experience Matters Podcast, which features a repackaged broadcast of our recent webinar titled ‘Back to Basics – …