Strategies for Avoiding Blame, Judgement, and Negativity

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When times are tough, it’s often easy to fall into a trap of negative thinking. It becomes easier to pass judgement on the perceived shortcomings of our peers when we have a short fuse. 

In light of these pressing challenges in today’s healthcare environment, our podcast today includes strategies to avoid these common occurrences. 

Today’s Healthcare Experience Matters podcast episode includes highlights from a recently released webinar from the Healthcare Experience Foundation (HXF) featuring Katie Owens, the Co-Founder and President of HXF.

Our podcast producer has edited this webinar for a more friendly podcast listening experience. 

The objectives of this podcast include: 

  • Helping listeners recognize the power of negativity and the impact of blame.
  • Provide listeners with tools and resources to avoid blame.
  • Discover ways for reinforcing positivity. 
  • As we learn in today’s broadcast, a solution-oriented approach to reinforcing positivity is key to building resilience and avoiding some of these negative emotions. 

    “What we want to talk about today is hitting that pause,” Katie said. “How do we suspend blame and judgment? How do we employ emotional intelligence techniques so that we can reset ourselves?”

    As Katie reminds us on today’s broadcast, the only person that we really control is our self. With that in mind, these changes need to start from within. 

    The fact that negative sentiments tend to stick to us like Velcro while positive feelings often slide off us like Teflon, is an unfortunate reality that we must deal with as humans. 

    Negative thoughts tend to scream at us while the positive often whispers. This is human nature. 

    “You don’t have to look far to see the impact that blame and negativity can have if it’s not in check,” Katie said.

    When we are “burning the candle at both ends” our ability to deal with these obstacles is a lot more challenging. Our ability to empathize is diminished as we struggle to keep up with our workload and responsibilities at home. 

    On the flip side, we know that when we can effectively manage our home-life dynamics, it’s a lot easier to avoid judging others.

    “Placing blame or fault jeopardizes our relationships even though it might feel cathartic in the moment,” Katie said. “Despite all of us thinking we’re extraordinarily self-aware, we do and say a lot without realizing our impact on others, or that emotional wake that we leave behind.”

    Katie outlines some critical and practical strategies to use in these situations, and a lot of it starts with doubling down on kindness when we feel annoyed, impatient, or our tempers starting to ratchet up.

    The power of doubling down on kindness is very important, and when we parlay that effort with effective listening strategies, it can really make a difference in our relationships. 

    The importance of personal resilience speaks for itself. As we learn on today’s broadcast, sending a compliment to a colleague or a message of gratitude can go a long way in fighting burnout, stress, and emotional exhaustion. 

    “If it’s at all possible, you should really try to minimize your time with those who suck the energy out of the room or drag you down,” Katie said. “It’s also important to try to go out of your way to give compliments.”

    Learn More

    Listen now:

    Check out more episodes of Healthcare Experience Matters – released every Thursday morning – on Apple Podcasts, Spotify, YouTube, or the podcast platform of your choice!

    Looking for more podcasts right now? Here are some recently released episodes:  

  • Healthcare, Leadership, and Striving to Achieve Top-Tier Clinical Outcomes 
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  • Reflections of Transformation from a Physician Leader to Patient and Back
  • More HX Matters Podcasts

    Our podcast is dedicated to transforming the health care experience so that every person can receive and deliver the best care.

    You can subscribe to our podcast for free on all major podcast platforms and for video of our interviews, you can always check out the Healthcare Experience Foundation (HXF) on YouTube. Catch up on all episodes of our podcast by subscribing and following us on Apple Podcasts, Spotify, Stitcher, Amazon Music and more.

    Meet Katie Owens

    Katie believes that the way we deliver and receive healthcare matters—not just for the patients, but for the caregivers, the providers, and administration, too.

    As President of the Healthcare Experience Foundation, Katie is taking bold steps to assure that every organization has access to resources for engaging patients and developing their workforce to achieve results. Katie is an innovator, implementing new ways to deliver the best in patient-centered care.

    She has influenced hundreds of organizations and thousands of leaders to equip their cultures and instill competencies that create environments of person-centered excellence. Her fundamental tenet is that every person is worthy of an environment where they feel confident in receiving and delivering the best possible care. Known as a leader among leaders, Katie previously served on the HealthStream Leadership Team as Vice President of the Engagement Institute. She also served on the Baptist Health Care (BHC) leadership team in Pensacola, Florida, where she supported the system’s sustained journey to excellence. Katie has led teams of expert coaches dedicated to improving the quality of the patient experience and has been instrumental in creating leading-edge learning assets to support patient experience competencies. She is most proud of having grown Baptist Leadership Group to one of the most respected healthcare coaching practices in the country before being acquired by HealthStream in 2013.

    Katie is the lead author of The HCAHPS Imperative for Creating Patient-Centered Excellence and is currently writing her second book about the importance of speaking the patient’s language. She is frequently quoted and has been published in the Huffington Post, Healthcare Financial Management Magazine and Hospitals and Health Networks. She is an energetic, internationally-recognized speaker and has presented for many highly-respected organizations, including American College of Healthcare Executives, Beryl Institute, Cleveland Clinic’s Empathy Summit, Society for Healthcare Strategy and Market Development, and Healthcare Financial Management Association.

    Connect with Katie Owens
    More episodes with Katie Owens