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Nursing

Addressing the Problem of Nurse Bullying

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Nearly half of the nursing workforce has reported experiencing bullying. All too often, the encounters are considered a “normal” part of the work environment.

We think it’s about time something is done to address this issue. Alongside our host, you will hear from three executive nurse leaders who share their expertise, best practices, and additional solutions for moving forward in our podcast this week.

This broadcast includes the Healthcare Experience Foundation’s Brooke Billingsley, Vice President of Service Excellence, and Executive Coaches, Kathleen Lynam, RN, MPA, and Dr. Deborah Zastocki, DNP, Ed.M, MA, RN.

Our panel is joined by our special guest, Kristen Johnson, MHA, BSN, RN, as we address a problem that affects people around the world and the patients we serve. 

Kristen is a recently retired CNO with four decades of experience and a deep passion for seeing this issue of nurse bullying come to an end. She shares the story of her own bullying experience in this podcast. We are grateful for Kristen’s sincerity, and we hope to have her return to our podcast for another interview in the future.

“I think we forget that bullying can come from anywhere. It’s not just nurse on nurse, and it’s not just the physician to nurse. It can come from anywhere in the organization and it can be a surprise,” Kristen told us.

In addition to the storytelling, our 4-person panel shares practical strategies to help you change the status quo if this issue has affected you. During this important conversation, we will explore the following:

  • Bullying’s impact on the organization as a whole.
  • The contagious nature of incivility AND civility.
  • Interpersonal and team solutions to bullying. 
  • Establishing cultures of safety and non-negotiable expectations for everyone. 

“When we’re talking about bullying, we’re talking about individuals and we’re talking about the culture in the organization at large,” Kathleen said, 

We all play a role in preventing nurse bullying. With the cold reality remaining that so much of our nursing workforce has reported experiencing it, we know that it is time for all of us to strive to do better. 

If you’re ready for a change in your department or organization then make sure to check out the full discussion and explore your next step in combatting nurse bullying. 

HXF Webinars

This broadcast was originally recorded in January as an HXF Webinar/Live Learning Event and it has been edited and condensed for a more friendly podcast listening experience. You can check out our upcoming webinars and explore our archive. 

More free webinars from the HXF team on coming your way! You can use the links below to sign-up today and secure your spot: 

Resident and Faculty Development

Thursday, February 23, 2023,  | 9:30am CST – Register Here

Physician Onboarding & Retention

Thursday, March 9, 2023,  | 10:00am CST – Register Here

Posted in:
Nursing, PRC

More HX Matters Podcasts

Our podcast is dedicated to transforming the health care experience so that every person can receive and deliver the best care.

You can subscribe to our podcast for free on all major podcast platforms and for video of our interviews, you can always check out the Healthcare Experience Foundation (HXF) on YouTube. Catch up on all episodes of our podcast by subscribing and following us on Apple Podcasts, Spotify, Stitcher, Amazon Music and more.

Meet Kathleen Lynam, RN, MPA

Today, Kathleen Lynam brings extensive clinical, operational, and executive level experience in both small and large healthcare organizations across the country to her role as Executive Coach. But Kathleen is so much more than a coach. She is a national speaker, presenter and champion for patient care. Before stepping into the world of healthcare administration and, specifically, coaching, Kathleen spent over 40 years as a front-line nurse and Chief Nursing Officer at various medical centers and hospitals systems throughout New Jersey and New York. She knows what strong teams look and act like, having served in various leadership and coaching positions for large healthcare systems like Duke University Health System in Raleigh, Good Samaritan Hospital in Suffern, New York as well as urban hospitals and community medical centers in the Bronx and Queens.

Now, with over 40 years of diverse experience in healthcare management, Kathleen is acutely aware of the power of positive patient care experiences on not just administrators seeking to improve outcomes, but also nursing teams working to make a difference in the lives of their patients.

Whether it’s working side-by-side to help front-line nurses and teams uncover different ways to wow patients and families, or working side-by-side with CEOs and CMOs of hospitals to solicit authentic feedback from members of their teams, Kathleen’s greatest delight is empowering healthcare teams with an engaging, hands-on approach that helps both organizations and individuals thrive.

Kathleen is a respected executive coach who has worked with organizations across the country to achieve results through embracing a culture of “every patient every time.” She has authored numerous articles on patient-centered communication, physician engagement and coaching, and has been a featured writer and speaker for notable organizations and publications such as PX Advisor Magazine, The Beryl Institute, Duke University, Dominical College School of Nursing, AACP, and the Society of Healthcare Pharmacists.

Connect with Kathleen Lynam, RN, MPA
More episodes with Kathleen Lynam, RN, MPA
Meet Kristen Johnson, MHA, BSN, RN
More episodes with Kristen Johnson, MHA, BSN, RN

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