Healthcare Experience Matters, PRC

Addressing the Problem of Nurse Bullying

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Nearly half of the nursing workforce has reported experiencing bullying. All too often, the encounters are considered a "normal" part of the work environment.

We think it’s about time something is done to address this issue. Alongside our host, you will hear from three executive nurse leaders who share their expertise, best practices, and additional solutions for moving forward in our podcast this week.

This broadcast includes the Healthcare Experience Foundation’s Brooke Billingsley, Vice President of Service Excellence, and Executive Coaches, Kathleen Lynam, RN, MPA, and Dr. Deborah Zastocki, DNP, Ed.M, MA, RN.

Our panel is joined by our special guest, Kristen Johnson, MHA, BSN, RN, as we address a problem that affects people around the world and the patients we serve. 

Kristen is a recently retired CNO with four decades of experience and a deep passion for seeing this issue of nurse bullying come to an end. She shares the story of her own bullying experience in this podcast. We are grateful for Kristen’s sincerity, and we hope to have her return to our podcast for another interview in the future.

“I think we forget that bullying can come from anywhere. It's not just nurse on nurse, and it's not just the physician to nurse. It can come from anywhere in the organization and it can be a surprise,” Kristen told us.

In addition to the storytelling, our 4-person panel shares practical strategies to help you change the status quo if this issue has affected you. During this important conversation, we will explore the following:

  • Bullying’s impact on the organization as a whole.
  • The contagious nature of incivility AND civility.
  • Interpersonal and team solutions to bullying. 
  • Establishing cultures of safety and non-negotiable expectations for everyone. 

“When we're talking about bullying, we're talking about individuals and we're talking about the culture in the organization at large,” Kathleen said, 

We all play a role in preventing nurse bullying. With the cold reality remaining that so much of our nursing workforce has reported experiencing it, we know that it is time for all of us to strive to do better. 

If you’re ready for a change in your department or organization then make sure to check out the full discussion and explore your next step in combatting nurse bullying. 

Listen Now

You can listen to this podcast in its entirety here:

More HX Matters Podcasts

Our podcast is dedicated to transforming the health care experience so that every person can receive and deliver the best care.

You can subscribe to our podcast for free on all major podcast platforms and for video of our interviews, you can always check out the Healthcare Experience Foundation (HXF) on YouTube. Catch up on all episodes of our podcast by subscribing and following us on Apple Podcasts, Spotify, Stitcher, Amazon Music and more.

The last five episodes of the Healthcare Experience Matters Podcast are available here: 

HXF Webinars

This broadcast was originally recorded in January as an HXF Webinar/Live Learning Event and it has been edited and condensed for a more friendly podcast listening experience. You can check out our upcoming webinars and explore our archive. 

More free webinars from the HXF team on coming your way! You can use the links below to sign-up today and secure your spot: 

Resident and Faculty Development

Thursday, February 23, 2023,  | 9:30am CST - Register Here

Physician Onboarding & Retention

Thursday, March 9, 2023,  | 10:00am CST - Register Here

Healthcare Experience Matters, PRC