Mindfulness & Gratitude

Knowing Your Strengths to Improve the Patient Experience

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The Healthcare Experience Matters Podcast welcomes back Katie Owens to our program this week. 

We chat about strategies for identifying and understanding our own strengths and weaknesses. Through our interview with Katie, we strive to uncover the various ways we can improve the patient experience by recognizing and embracing our own strengths.  

As we learn on today’s episode, it can be easy to lose track of what we do well when we get fixated on our weaknesses. This episode serves as a reminder to the power of expanding and amplifying our strengths. 

Katie Owens is the Co-Founder and President of the Healthcare Experience Foundation (HXF). The HXF mission is audaciously simple: shaping cultures so every person can receive and deliver the best healthcare experience.

We are excited to be teaming with Professional Research Consultants, Inc. (PRC) to bring you today’s episode. You can learn more about how PRC empowers healthcare organizations to drive excellence by visiting their website: 

Katie’s insight comes from a career in patient care in both children’s health care and child life therapy, and her time working with leading for-profit and not-for-profit health systems. She has spent the last dozen years coaching hospitals and health systems throughout the United States to leverage culture to create amazing outcomes.

Focusing on strengths can also help elevate employee engagement as we learn through today’s chat with Katie. Discussing what drives employee engagement is at the heart of much of this interview.

“When employees are engaged they have the emotional commitment to their organization and its goals,” Katie said.  

Listen Now

Please make sure to listen to today’s episode with Katie via the podcast player located below:

More Katie Owens Interviews

Last time Katie joined our podcast, we had a memorable discussion about the destructive nature of continuously placing blame on others. We discussed how avoiding blame damages our relationships and negatively impacts our work environments.

You can listen to Avoiding Blame and Judgement, an Interview with Katie Owens if you’d like to check it out.

We could not be more pleased to welcome Katie back today for another great session. If you are interested in catching up on any other interviews with her. You can catch up here:

  • Tackling Compassion Fatigue, an Interview with Katie Owens
  • Senior Leader Rounding on Physicians
  • Why Physician Loyalty Matters
  • The Conversation Curve™ for Navigating Conflict
  • Physician Engagement, Communication and Results Sharing
  • CARES™ for Consistent Patient Experiences
  • HXF Academy

    Have you checked out the Healthcare Experience Academy yet?

    With many eCourses now available about improving the healthcare experience, you will be able to explore topics related to our weekly podcast in further detail.  

    Healthcare experiences are made up of a million small encounters, each adding up to one big impression of your organization. The Healthcare Experience Academy from HXF empowers you to make sure the impression you and your team leave is a positive one.

    More About Healthcare Experience Matters

    Interested in hearing more podcasts from us? The five most recent episodes are here:

  • Takeaways on Improving the Patient Experience from the Beryl Institute ELEVATE PX 2022
  • Mental Health Tips for Busy Practitioners
  • Using Data to Tell a Story and Improve the Patient Experience
  • The Importance of Mental Health, an Interview with Dr. Tammie Chang
  • Getting Corporate Culture Right in Healthcare
  • For even more podcast episodes of this program, you can subscribe to us for free on Apple Podcasts, Spotify, and anywhere you get podcasts! You can always visit the Healthcare Experience Foundation (HXF) YouTube channel to view our entire archive of episodes.

    We publish a new podcast every Thursday morning. Please stay tuned for more shows!

    More HX Matters Podcasts

    Our podcast is dedicated to transforming the health care experience so that every person can receive and deliver the best care.

    You can subscribe to our podcast for free on all major podcast platforms and for video of our interviews, you can always check out the Healthcare Experience Foundation (HXF) on YouTube. Catch up on all episodes of our podcast by subscribing and following us on Apple Podcasts, Spotify, Stitcher, Amazon Music and more.

    Meet Katie Owens

    Katie believes that the way we deliver and receive healthcare matters—not just for the patients, but for the caregivers, the providers, and administration, too.

    As President of the Healthcare Experience Foundation, Katie is taking bold steps to assure that every organization has access to resources for engaging patients and developing their workforce to achieve results. Katie is an innovator, implementing new ways to deliver the best in patient-centered care.

    She has influenced hundreds of organizations and thousands of leaders to equip their cultures and instill competencies that create environments of person-centered excellence. Her fundamental tenet is that every person is worthy of an environment where they feel confident in receiving and delivering the best possible care. Known as a leader among leaders, Katie previously served on the HealthStream Leadership Team as Vice President of the Engagement Institute. She also served on the Baptist Health Care (BHC) leadership team in Pensacola, Florida, where she supported the system’s sustained journey to excellence. Katie has led teams of expert coaches dedicated to improving the quality of the patient experience and has been instrumental in creating leading-edge learning assets to support patient experience competencies. She is most proud of having grown Baptist Leadership Group to one of the most respected healthcare coaching practices in the country before being acquired by HealthStream in 2013.

    Katie is the lead author of The HCAHPS Imperative for Creating Patient-Centered Excellence and is currently writing her second book about the importance of speaking the patient’s language. She is frequently quoted and has been published in the Huffington Post, Healthcare Financial Management Magazine and Hospitals and Health Networks. She is an energetic, internationally-recognized speaker and has presented for many highly-respected organizations, including American College of Healthcare Executives, Beryl Institute, Cleveland Clinic’s Empathy Summit, Society for Healthcare Strategy and Market Development, and Healthcare Financial Management Association.

    Connect with Katie Owens
    More episodes with Katie Owens