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Compassion, Healthcare Experience Matters

Compassionate Leadership and the Art of Being Kinder to Ourselves

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Compassionate Leadership Virtual Training

Before we jump into learning about this week’s podcast, we want to remind you that time is almost up to register for next week’s Compassionate Leadership Certificate event taking place October 27 and 28, 2022 from 9am to 1pm EST. 

You can learn more here and register now here.

Being Kinder to Ourselves

This week’s guest on the Healthcare Experience Matters Podcast is Brooke Billingsley. She has been a healthcare professional for more than 25 years and currently serves as Vice President of Service Excellence with the Healthcare Experience Foundation (HXF).

Brooke will be a featured speaker at our upcoming Compassionate Leadership event. Brooke is a leading voice when it comes to communicating the principles and importance of self-compassion. On today’s podcast she brings us crucial wisdom on how to be kinder to ourselves while demonstrating the value of self-forgiveness.

 “I've been in behavioral science for about 25 years and the interesting part is that we will forgive others before we forgive ourselves,” she told us.

We tend to get locked into narratives about our past and begin ruminating on what we should have done. Brooke has strong words in the middle of today’s chat about why this is so problematic and what can be done to overcome this damaging thought process. 

“I can't go back and change my past, but I can learn from it, and I can create strategies moving forward,” Brooke reminded us. 

At the foundation of self-forgiveness is knowing that we did the best we could with what we had at the time. We have to remind ourselves that we can do better tomorrow.

Brooke is adamant that when we surround ourselves with a community that will support and encourage us, self-forgiveness and being kinder to ourselves becomes much easier. 

You can revisit Brooke’s first appearance on our podcast called Understanding and Applying the Principles of Self-Compassion.

“When you add that element of compassion, not only to the words we speak to ourselves, but the words we speak to others, you really add that value and layer of purpose that we all want,” she said.

Watch Full Interview:

You can watch this entire discussion with Brooke now:


About the HX Matters Podcast

The five latest episodes of the Healthcare Experience Matters Podcast are available here: 

This podcast is dedicated to transforming the health care experience so that every person can receive and deliver the best care.

You can subscribe to our podcast for free on all major podcast platforms and for video of our interviews, you can always check out the Healthcare Experience Foundation (HXF) on YouTube. Catch up on all episodes of our podcast by subscribing and following us on Apple Podcasts, Spotify, Stitcher, Amazon Music and more.

Become Compassionate Leadership Certified

Compassion. Leadership. You. Our latest compassionate leadership cohort certificate program will take place on October 27 & 28, 2022 from 9am-1pm EST.

The Compassionate Leadership Certificate are virtual cohort sessions designed for leaders who understand the best way to pivot forward is by nurturing and cultivating a climate of engagement. Compassionate leaders create stronger connections between people. They have greater collaboration, higher levels of trust, and enhanced loyalty. This interactive certificate program will develop your ability to be a more compassionate leader in your organization.

Interested in learning more? Get more information here. To reserve your spot, you can register now here

Compassion, Healthcare Experience Matters