It has been incredibly rewarding to see this week’s patient experience celebrations across healthcare internationally and within the United States....
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One of the things I am most proud about with our Healthcare Experience Foundation partnership with PRC is our devotion...
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Healthcare organizations are pressed at every point of care to create an ‘always experience’ every time, for every patient. We...
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Too often, I have encountered leadership teams who were shocked or surprised to find out information that they wish they...
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“This is not my first hurricane”, I thought, as Florence was about to wreak havoc on Wilmington, NC, and our...
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Recently, executives at American Airlines, Starbucks, and Build-A-Bear have had to reevaluate and hold up the mirror to see themselves...
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All too often, communication effectiveness is best evaluated by looking in the rear-view mirror—for good communication resides in the eye...
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Who among us has not looked at our own leadership ranks and said, “I think I’d like to give that...
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Several years ago, while traveling alone for work, I was taken by ambulance from an international airport to a hospital...
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In my role as a physician and physician champion, I have the opportunity to exchange stories with other doctors and...
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