Healthcare organizations are pressed at every point of care to create an ‘always experience’ every time, for every patient. We...
Too often, I have encountered leadership teams who were shocked or surprised to find out information that they wish they...
“This is not my first hurricane”, I thought, as Florence was about to wreak havoc on Wilmington, NC, and our...
Recently, executives at American Airlines, Starbucks, and Build-A-Bear have had to reevaluate and hold up the mirror to see themselves...
Who among us has not looked at our own leadership ranks and said, “I think I’d like to give that...
Several years ago, while traveling alone for work, I was taken by ambulance from an international airport to a hospital...
In my role as a physician and physician champion, I have the opportunity to exchange stories with other doctors and...
In May 2018, I will celebrate my 40-year anniversary as a registered nurse. As I look back on my years...
I ❤️ this team!
Looking to improve #teamwork among #providers, #nurses, #clinicians & staff? Join #Physician Coach and Speaker Trevor Turner @ @PRCExcellence #EIH2019
A special #thankyou to @TSA employees for keeping us safe flying ✈️ these last few weeks despite what must be a huge personal sacrifice.
Honored to work with @PRCExcellence & @DrJoeInguanzo to drive sustainable improvement in #healthcare #HealthcareDifferently #excellence #PRC #excellenceaccelerator
Response Rates have a powerful impact on your #HCAHPS performance. Check out this video from @PRCExcellence #CXO Hope Brown to learn how Response Rates can accelerate your performance or hurt achieving outcomes