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upcoming webinars

Our goal is to inspire and activate your organization’s most important resource–its people.

Our live 30-minute webinars are designed to provide you and your team with real-time knowledge and improvement practices from experts across the fields of healthcare and leadership.

Our educational content provides up-to-date knowledge that positions leaders, physicians and staff to deliver consistent and exceptional experiences. Can’t make it to the webinar? View our archive of past webinars, or visit the Healthcare Experience Academy for a comprehensive library of tools and training.

Compassionate Leader Certificate

May 12 & 13, 2022 9am-1pm EST

Cost: Before 3/31 $350 Individual; Group (5 or more) $275 per person

Why become a Compassionate Leader? COVID-19 has profoundly changed the day-to-day climate in healthcare organizations. Leaders, staff, and physicians have been placed in a unprecedented situations demanding a renewed focus on engagement, culture, and wellness. You do not have to look far to see signs of compassion fatigue, disengagement, low morale, and even burnout among the caregivers we count on to deliver excellent care across the continuum. In healthcare we strive to be consistently compassionate; however, sometimes our intention is not perceived the same way. We are still falling short.

For more information click here. Register below.


New Research on Leader Behaviors

June 14, 2022 1pm CST

Cost: Free

Join us for a live learning event to share what new research demonstrates are high impact behaviors for 2022 and beyond. Including practical implications for leadership agility, teaming, and conflict strategies that foster engagement across staff and physicians.



Past Webinars

** NEW ** Speed to Trust:
What can we gain with better senior leader rounding?

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Avoiding Blame

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Compassionate Leadership Certificate Program

Congratulations to our first of its kind cohort in completing your certificate!

More COVID? More Than I Can Take?

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Overcoming Impression Management: Tips for Validation and Giving Feedback

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The Imperative of Physician Leadership Development: Research and Practical Implications

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Conflict Management through Communication: How to manage and even leverage conflict to build a healthy culture

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Shifting Perspective: Uncovering Patient, Employee, and Physician Experience Blindspots

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Creating Highly Reliable Experiences of Care

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Communication Strategies with PPE

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3 Steps to Project Senior Team Confidence and Build Workforce Trust

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Pivoting Forward: Managerial and Leadership Lessons for 2021

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