Inclusive Healthcare Leadership: Why Dignity, Respect, and Language Matters

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Joining our Healthcare Experience Matters show for the second time in as many weeks is Elisa Grace, the vice president of coaching here at the Healthcare Experience Foundation (HXF).

You can check out her podcast with us from last week “Coaching’s Measurable Impact On Improving Patient Experiences” here.

Elisa brings us insights on the power of embracing inclusion and belonging in healthcare while outlining the need for inclusive healthcare leadership and the challenges surrounding the language of DEI, the evolving terminology and brewing political debates, and the need to understand the historical context and evolution of language overall.

She drew from her personal experiences to highlight the impact of labels and the journey towards self-identification. Emphasizing the importance of dignity, respect, and equal opportunities, Elisa stressed the need for respecting differences while striving for inclusion, belonging, and equity.

The discussion also highlighted the leadership challenges in promoting cultural inclusion and emotional intelligence within today’s healthcare organizations.

Shaping Cultural Through Education

Elisa emphasized the need for leaders to unlearn outdated practices, acquire new skills, and champion a culture of continuous growth and development.

As this conversation wrapped up Elisa talked about the importance of investing time in training and education on these issues.

There is an exponential impact an educated and curious leader can have on shaping the organizational culture. If you are ready to learn more? You can earn your certificate in Foundations in Inclusive Leadership and embrace the power of inclusion.

Unlock Your Leadership Potential with the Inclusive Leadership Certificate

Are you ready to take your leadership skills to the next level in the dynamic world of healthcare? Look no further than the Inclusive Leadership Certificate from HXF.

Join us for this upcoming session on August 8-9 featuring in-depth, virtual learning from 10 a.m. to 2 p.m. CT each day. 

As healthcare professionals, we understand the importance of compassionate care and creating a psychologically safe environment for our patients. However, challenges such as disengagement, quality concerns, and incivility can hinder our ability to deliver exceptional care consistently.

The Inclusive Leadership Certificate equips leaders, staff, nurses, clinicians, and physicians with the knowledge and strategies they need to thrive in today’s healthcare environment. By embracing inclusion and belonging as pillars of leadership success, this program empowers participants to overcome these challenges head-on.

Evidence-Based Outcomes

  • Improve employee and physician engagement and reduce turnover.
  • Improve patient experience, health equity, and safety outcomes.
  • Higher rates of loyalty with staff, patients, and physicians.

Learning Objectives

  • Apply cultural humility practices to improve patient and interpersonal relationships, leading to improved care.
  • Recognize and understand the baseline concepts of Diversity, Equity, Inclusion, and Belonging.
  • Describe practices for an inclusive environment and strategies to combat incivility.
  • Explore and apply principles of inclusive leadership to your current organizational priorities.

Continuing Ed Credits
This certificate is PXI-approved for up to 6 PXE credits upon completion.

Learn More & Register Here

[For questions or special group pricing, reach out to us directly at]

More HX Matters Podcasts

Our podcast is dedicated to transforming the health care experience so that every person can receive and deliver the best care.

You can subscribe to our podcast for free on all major podcast platforms and for video of our interviews, you can always check out the Healthcare Experience Foundation (HXF) on YouTube. Catch up on all episodes of our podcast by subscribing and following us on Apple Podcasts, Spotify, Stitcher, Amazon Music and more.