Healthcare Experience Matters

Tips for Giving Feedback and Overcoming Impression Management

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This week on Healthcare Experience Matters we are covering communication tips for overcoming impression management. We also provide vital tips for giving feedback to our peers and colleagues. 

Development of these skillsets continues to be a major theme of both this podcast and our patient care profession as a whole. Today’s broadcast is a repurposed webinar from the Healthcare Experience Foundation (HXF) team with critical communication advice that has been condensed into a friendly podcast listening experience. 

With this episode, we want to explore what gets in the way of effective feedback and dive into what it takes to elevate your communication/leadership skills. Today’s podcast also includes our top five strategies to give more effective feedback.

Katie Owens is our featured speaker for today’s episode. She currently serves as HXF Co-Founder and President.

As leaders, one of our most sacred responsibilities is to help the people around us grow. As individuals, we usually want to manage others’ impressions of ourselves in a positive light. To create learning and improvement, giving feedback is essential. 

Many times, we believe we give great feedback, only to see patterns repeat or the other person is left confused or uncertain. 

“The most effective feedback is a two-way conversation. Feedback is not best delivered with a megaphone,” she said.

Effective feedback is all about the debrief and the follow up. While it might sound simple, you've got to always have a willing coach or leader and a willing learner.

As a leader, we may be working with somebody who lacks self-awareness or avoids soliciting it outright. This makes it feel like we're giving unsolicited feedback. Neither person wants to risk awkward confrontations or an emotional wake of fallout as a result. 

The problem is that this scenario ends up with us giving half-hearted compliments or half-hearted constructive points because we're not quite sure what to say. 

In today’s podcast, Katie encourages us to work on these shortcomings in very practical ways, so we get better for next time. 

“Sometimes as a leader, we're not always clear on exactly what we want that learner to change,” Katie said. “If we're not clear about it, how can we ever make sure that they're clear about what we're trying to address?” 

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The full podcast is available now:

Free Monthly HXF Webinars

Did you get a lot out of today’s episode on overcoming impression management? Here is your friendly reminder that our free webinar schedule for the remainder of this calendar year is here. If you are interested in any of these topics, please sign up early and get it on your calendar! You can use the links below to sign up today: 

 New Learnings to Advance Physician Engagement

Thursday, November 10 @ 11am EST | Register Now

 Expanding Your Rebound- Navigating 2023 with Agility

Thursday, December 8 @ 11 am EST | Register Now

About the HX Matters Podcast

The five latest episodes of the Healthcare Experience Matters Podcast are available here: 

  • Exploring the Burden of Empathetic Distress in Healthcare
  • What Patient Experience Excellence Looks Like with Lara Burnside
  • What it Takes to Restore a Culture of Civility in Healthcare
  • How Leadership Behavior Helps Reduce Employee Turnover
  • Advancing the Patient Experience in Children’s Healthcare
  • This podcast is dedicated to transforming the health care experience so that every person can receive and deliver the best care.

    You can subscribe to our podcast for free on all major podcast platforms and for video of our interviews, you can always check out the Healthcare Experience Foundation (HXF) on YouTube. Catch up on all episodes of our podcast by subscribing and following us on Apple Podcasts, Spotify, Stitcher, Amazon Music and more.

    Healthcare Experience Matters