About This Webinar

CARES is a set of macro competencies developed by our Healthcare Experience Foundation team based on nearly 15 years of studying and coaching patient communication interactions with thousands of leaders, staff, physicians and providers blended with constantly emerging research at the intersection of patient experience and quality. Join our webinar to learn how skill is designed to create communication agility, support you with improvisational strategies and make our caring and safety visible. This webinar is ideal for Chief Nursing Officers, Chief Medical Officers, Patient Experience Leaders, and Medical Practice Leaders.