Healthcare Experience Matters

New Research on the Practical Application of Leader Behaviors

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This week on the Healthcare Experience Matters podcast we are exploring the practical application of new research on leader behaviors. This is a fantastic recap on what’s new in this field and how we can apply it to our everyday working environments in patient care.

This episode is a condensed version of a recent live learning event from the Healthcare Experience Foundation’s content team. This learning event has been edited down and repackaged into a friendly podcast listening experience. We hope you enjoy this opportunity to catch up on this important subject matter. 

This chat is led by the Healthcare Experience Foundation’s Kathleen Lynam. Kathleen is Executive Coach and Senior Advisor with HXF. She has dedicated her entire career to patient care and physician coaching.

She is a national speaker, presenter, and champion for patient care. Before stepping into the world of healthcare administration and, specifically, coaching, Kathleen spent over 40 years as a front-line nurse and Chief Nursing Officer at various medical centers and hospitals throughout New Jersey and New York.

In today’s broadcast, Kathleen shares what new research demonstrates are high impact behaviors for this year and beyond. This includes practical implications for leadership agility, teaming, and conflict strategies that foster engagement across staff and physicians. 

According to Kathleen, making change starts with looking in the mirror and doing the things that we can control. 

“It’s really important to hold up the mirror and begin with the leadership behaviors that we, ourselves, demonstrate,” Kathleen said. 

Leading with agility and the power of empathy are other key concepts covered in-depth during today’s discussion. 

"We have learned from experience that leaders who lead with empathy and concern are the one’s we most remember, as opposed to those who are more process oriented,” she said. 

Kathleen also discusses the art of de-escalating touchy situations in the workplace while offering us some key advice. There are plenty of pearls of wisdom regarding conflict resolution and calming down a potentially hostile environment in this podcast. 

“When someone is angry with you, forget the words and focus on the emotion,” she reminds us. 

The foundation of most of today’s discussion comes down to strong emotional intelligence. Emotional intelligence has been covered on our podcast in some other great episodes:

  • Practicing Emotional Intelligence as a Healthcare Provider 
  • Keeping it Simple to Drive Excellent Patient Experiences  
  • How Physicians Can Mitigate Burnout by Maintaining a Positive Practice Culture
  • As Kathleen wraps up today’s discussion, she mentions the importance of recognizing the "continuum of incivility" that may be present in our workplaces and she offers solutions about dealing with it. 

    Listen Now

    You can listen to today’s podcast in its entirety here:

    More HXF Podcasts

    The latest five podcasts of the Healthcare Experience Matters Podcast are available here: 

  • An Insider’s Guide to Leading with Compassion
  • A Thank You to Our Nation’s Healthcare Workers from our Podcast Director
  • Maintaining Empathy for Patients in a Busy Practice Environment with Dr. Trevor Turner
  • Building a Positive Workplace Culture in Healthcare that Lasts
  • Simple Tips for Efficient and Effective Physician/Patient Communication
  • You can subscribe to our podcast for free on all major podcast platforms and for video of our interviews, you can always check out the Healthcare Experience Foundation (HXF) on YouTube. Catch up on all episodes of our podcast by subscribing and following us on Apple Podcasts, Spotify, Stitcher, Amazon Music and more.

    Explore The HX Academy

    The HXAcademy is a rich digital library of evidenced-based video lessons full of tips, strategies, and valuable information you can implement today. In a very short time you can raise your EQ with the Amplifying Emotional Intelligence course; or discover how to best support physicians and providers when burnout is present with the Burnout & Resilience course. Plus there is much more, including these dynamic courses: 

  • Accelerating Medical Practice Success
  • Conversation Curve
  • Empathy
  • Creating HCAHPS Excellence
  • Service Recovery
  • Senior Leader Rounding on Physicians and Providers
  • Patient Experience of Care Survey
  • Patient Rounding
  • Be sure to explore our Mindful Resources section for quick, complimentary videos that provide insights into managing unique and challenging environments in healthcare.  

    Healthcare Experience Matters