This week’s episode of the Healthcare Experience Matters Podcast takes a deep dive into the Healthcare Experience (HX) Academy, and how it can drive better patient encounters. 

Today’s discussion is moderated by HXF President Katie Owens.

Healthcare experiences consist of a million small encounters, each contributing to the overall impression of your organization. The HX Academy empowers you to ensure that the impression you and your team leave is a positive one.

• You can explore the academy here: https://hxacademy.org/
• If you have any questions, please contact us at insights@healthcareexperience.org

The HX Academy, designed by physicians, clinicians, patient experience experts, healthcare leaders, and award-winning video producers, offers pragmatic advice to help you improve immediately.

The content and presentation styles in each lesson are rooted in the real-life experiences of our experts working with over 300 hospitals, healthcare systems, clinics, and long-term care organizations.

The HX Academy video lessons allow you to leverage the knowledge of leaders in the field, understanding their expertise about healthcare experiences in a way that textbooks often don’t allow.

Some key organizational benefits of exploring our HX Academy’s resources:

• Elevating the patient experience journey
• Improving organizational culture
• Reducing turnover and turnover costs
• Improving HCAHPS experience scores
• Increasing physician and employee engagement

The HX Academy is an online learning and training platform dedicated to equipping healthcare leaders and staff with the essential skills and competencies to consistently provide outstanding care.

Derived from the collective experience of our team spanning over 600 healthcare organizations, the Academy addresses workforce engagement, quality of care, and the patient experience.

In this podcast that explores our Academy, Katie outlines three primary objectives: introducing the Healthcare Experience Academy, sharing key expected outcomes, and demonstrating the Academy’s unique approach to development.

Users of the HX Academy will gain valuable insights into topics such as compassionate communication, conflict management, empathy, emotional intelligence, service recovery, and more.

In this broadcast, Katie showcases the practical benefits of the Academy, by previewing a service recovery learning module video. You can check out the entire Service Recovery course from our HX Academy: https://hxacademy.org/courses/service-recovery/

As Katie navigates the discussion, she invites listeners to reflect on their current training initiatives and consider the opportunities for patient experience education.

Today’s edition of the Healthcare Experience Matters Podcast concludes with an in-depth look at some successful use cases where organizations effectively deployed our HX Academy courses to enhance leader and staff comfort with service recovery and streamline development for patient experience competencies.

Whether you’re a healthcare leader, clinician, or part of the workforce, this Academy offers valuable insights into driving improvements in patient outcomes, team engagement, physician loyalty, and enhanced quality and safety outcomes.

The Academy offers resources that goes beyond traditional training methods, allowing healthcare professionals to better shape the future of healthcare training and its profound impact on patient care.

Education that pays you back.

Every healthcare professional deserves training opportunities that won’t break the bank, and that pay you back dividends over time. When you purchase a course (or a discounted bundle of courses) as an individual, you pay a one-time fee and receive access to that material.

Take your team’s professional growth to the next level. Interested in getting a custom quote or corporate access? Let’s talk, you can get a custom quote here: https://hxacademy.org/contact-academy/

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