What Quiet Quitting Means for Your Healthcare Organization

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Our discussion on the Healthcare Experience Matters Podcast this week is led by Brooke Billingsley and Karl J. Ahlrichs, SHRM-SCP, SPHR, CSP.

Understanding the consequences of what quiet quitting means to the core of your healthcare organization is at heart of today’s episode. This broadcast is a recent webinar from the Healthcare Experience Foundation (HXF) team that has been edited and condensed down for a more friendly podcast listening experience.

You may have heard the recent term quiet quitting. In this podcast we explore the quiet quitting phenomenon and look at the impact and cost it may have on your organization. Most importantly, our panel provides steps you can take as a leader to restore team purpose. 

Today’s recording features the Vice President of Service Excellence here at HXF, Brooke Billingsley. Brooke is joined by our colleague Karl J. Ahlrichs, SHRM-SCP, SPHR, CSP. Karl is an international human capital consultant and risk management expert, and we are delighted to have him join our podcast for the first time.

Key items on today’s podcast agenda include:

  • What is the impact of quiet quitting? 
  • What is your role in preventing quiet quitting? 
  • How do you prioritize some steps to prevent quiet quitting at your organization? 
  • What are the available solutions to the quiet quitting phenomenon?

According to Brooke, quiet quitting is just a new term for an old behavior. 

“The data indicates that quiet quitting is usually less about the employees willingness to work harder and more creatively, and more about a manager’s ability to build a relationship with their employees where they are not counting the moments until they quit,” Brooke told us.

When he took a deep look at the term “quiet quitting” itself, Karl knew that something was not exactly right since it seemed to place the blame on the employee.

“As I thought about it, I didn’t like the term because it was kind of implying blame on the employee that they’re doing something wrong when, as I reflected, it’s maybe that we aren’t being good bosses,” he told us.

More HX Matters Podcasts

Our podcast is dedicated to transforming the health care experience so that every person can receive and deliver the best care.

You can subscribe to our podcast for free on all major podcast platforms and for video of our interviews, you can always check out the Healthcare Experience Foundation (HXF) on YouTube. Catch up on all episodes of our podcast by subscribing and following us on Apple Podcasts, Spotify, Stitcher, Amazon Music and more.

Meet Brooke Billingsley

Brooke has extraordinary insight into how healthcare organizations can ensure that every patient has an exceptional experience. 

That understanding comes from a unique combination of life experiences and professional work. Her personal medical journey battling cancer, along with decades of in-depth qualitative research with patients at the bedside, have fine-tuned Brooke’s ability to concisely and compellingly synthesize complex information, greatly benefiting our HXF clients.

Connect with Brooke Billingsley
More episodes with Brooke Billingsley
Meet Karl J. Ahlrichs, SHRM-SCP, SPHR, CSP

You can tell when an audience is engaged – notes are taken, questions come often, and laughter is woven into the learning experience. Modern audiences have high expectations and tough standards, and Karl Ahlrichs delivers. He has proven experience facilitating complex events, keynoting national conferences and training tough audiences.

  • Powerful presenter and facilitator for keynotes, workshops and retreats
  • Expert on the tough people issues challenging modern organizations
  • Author and Consultant on Management, Communication, LEAN Theory and Human Resources
Connect with Karl J. Ahlrichs, SHRM-SCP, SPHR, CSP
Meet Karl J. Ahlrichs, SHRM-SCP, SPHR, CSP
More episodes with Karl J. Ahlrichs, SHRM-SCP, SPHR, CSP