Mindfulness & Gratitude

Practicing Mindfulness for Better Patient Experiences

Listen Now

Listen to Practicing Mindfulness for Better Patient Experiences

Our guest on today’s podcast episode of Healthcare Experience Matters is Kathleen Lynam, an Executive Coach and Senior Advisor with the Healthcare Experience Foundation (HXF). Mindfulness and the ongoing, positive impact it can have on the patient experience was at the heart of today’s chat with Kathleen.

In case you missed it, Kathleen recently joined our podcast for a moving discussion on empathy and communication

“Mindfulness and empathy are connected and are probably my two favorite things to talk about,” she said. 

Kathleen is passionate about serving patients and coaching others on improving the patient experience. She worked for 18 years as a registered nurse with The Valley Hospital in Ridgewood, N.J. before joining HXF. At Valley, she rose from a position of staff nurse to Vice President of Acute and Ambulatory Services during her journey caring for patients. 

What is Mindfulness?

As we learn during today’s podcast with Kathleen, mindfulness can be defined as the quality or state of being conscious. It is about being aware of the present moment and not judging or reacting harshly to others and circumstances.  

We know in healthcare, researchers think that because mindfulness involves attentiveness, curiosity, and presence, it promotes a greater awareness of the self and others. 

This awareness might help clinicians better attend to the experience of others and enable them to respond to their patients with more understanding, empathy, and compassion. 

Mindfulness has the potential to prevent compassion fatigue and burnout.

Healthcare providers who are self-aware are more likely to engage in self-care activities and to manage stress better. They may also be better equipped to foster wellness in their patients. These efforts can drastically improve the experience of our patients while fostering healthy workplace environments and culture. 

“When we manage stress better, we are better able to help foster wellness in patients and the families we care for,” Kathleen said.

Mindfulness vs. Meditation

Kathleen does a fantastic job describing the differences and similarities between mindfulness and meditation. While the two are related, they are distinctly different.

“Mindfulness is a quality while meditation is a practice,” Kathleen told us.

We learned that certain types of meditation can assist us in becoming more mindful, so it’s important to be aware of the benefits of meditation and how it can help our focus. 

Becoming Mindful

Becoming mindful of our emotions is an exercise that can empower and deepen the relationship we have with ourselves, and our relationships with others. Mindfulness of emotions require:

  • non-judgment, 
  • compassion, and
  • curiosity.
  • “We know people that practice mindfulness have greater job satisfaction and they have reported improved feelings of joy at work,” Kathleen told us.

    Since most of us got into this field of medicine because we wanted to care for others, reigniting that joy at work and bringing joy to others, are important benefits of practicing mindfulness, Kathleen added. 

    “Mindfulness is really healthy for all of us—for those that practice it and for those that receive it,” Kathleen said.

    Learn More

    Make sure to listen to today’s podcast via the podcast player embedded below to learn more about mindfulness and its impact on the patient experience: 

    When you are done listening to today’s podcast, please be sure to catch up on all episodes of Healthcare Experience Matters; you can subscribe for free on Apple Podcasts, Spotify, YouTube or wherever you get your favorite podcasts. 

    You may even want to check out some recent, popular podcast episodes directly linked below:

  • Resilience and Burnout with Dr. George Mayzell
  • The Conversation Curve™ for Navigating Conflict
  • CARES™ for Consistent Patient Experiences
  • More HX Matters Podcasts

    Our podcast is dedicated to transforming the health care experience so that every person can receive and deliver the best care.

    You can subscribe to our podcast for free on all major podcast platforms and for video of our interviews, you can always check out the Healthcare Experience Foundation (HXF) on YouTube. Catch up on all episodes of our podcast by subscribing and following us on Apple Podcasts, Spotify, Stitcher, Amazon Music and more.

    Meet Kathleen Lynam, RN, MPA

    Today, Kathleen Lynam brings extensive clinical, operational, and executive level experience in both small and large healthcare organizations across the country to her role as Executive Coach. But Kathleen is so much more than a coach. She is a national speaker, presenter and champion for patient care. Before stepping into the world of healthcare administration and, specifically, coaching, Kathleen spent over 40 years as a front-line nurse and Chief Nursing Officer at various medical centers and hospitals systems throughout New Jersey and New York. She knows what strong teams look and act like, having served in various leadership and coaching positions for large healthcare systems like Duke University Health System in Raleigh, Good Samaritan Hospital in Suffern, New York as well as urban hospitals and community medical centers in the Bronx and Queens.

    Now, with over 40 years of diverse experience in healthcare management, Kathleen is acutely aware of the power of positive patient care experiences on not just administrators seeking to improve outcomes, but also nursing teams working to make a difference in the lives of their patients.

    Whether it’s working side-by-side to help front-line nurses and teams uncover different ways to wow patients and families, or working side-by-side with CEOs and CMOs of hospitals to solicit authentic feedback from members of their teams, Kathleen’s greatest delight is empowering healthcare teams with an engaging, hands-on approach that helps both organizations and individuals thrive.

    Kathleen is a respected executive coach who has worked with organizations across the country to achieve results through embracing a culture of “every patient every time.” She has authored numerous articles on patient-centered communication, physician engagement and coaching, and has been a featured writer and speaker for notable organizations and publications such as PX Advisor Magazine, The Beryl Institute, Duke University, Dominical College School of Nursing, AACP, and the Society of Healthcare Pharmacists.

    Connect with Kathleen Lynam, RN, MPA
    More episodes with Kathleen Lynam, RN, MPA