Compassion & Empathy

Leading with Compassion: A Guide to Effective Healthcare Leadership

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To get you in the spirit for our upcoming Foundations in Compassionate Leadership Certificate program, we encourage you to check out inspiring snippets from recent podcast interviews featuring speakers and presenters who are at the heart of what makes this program so impactful.

We hope you enjoy checking out these podcast interviews and please mark your calendars for this upcoming two-day virtual session taking place on October 26 & 27, 2023 at 9:00 AM – 1:00 PM EST.

You can learn more about that event here:

Like what you hear? Be sure to tune into the full broadcasts of the following podcast interviews featured in today’s “Best of the Healthcare Experience Matters Podcast” episode:

Unlocking the Secrets of Compassionate Leadership in Healthcare with Katie Owens

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About this Interview

Join Healthcare Experience Foundation President Katie Owens as she offers an in-depth exploration of what it means to become a compassionate leader in today’s healthcare environment.

Compassion is crucial to effective healthcare leadership. Compassion creates a positive work environment, fosters trust, and supports staff well-being. However, being a compassionate leader in today’s healthcare environment can be challenging due to various factors.

Self-compassion is at the foundation of compassionate leadership. You simply cannot have one without the other.

Katie defines self-compassion as, “extending the same kindness, compassion and empathy towards ourselves that we would offer to a friend who might be struggling or experiencing a personal shortcoming or disappointment.”

Katie goes on to explain that self-criticism can be ingrained in societal messages that prioritize perfection and fear of failure, which makes practicing self-compassion even more challenging.

Compassionate Leadership and the Art of Being Kinder to Ourselves with Brooke Billingsley

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About This Interview

Brooke is a leading voice when it comes to communicating the principles and importance of self-compassion. In this interview, she brings us crucial wisdom about how to be kinder to ourselves while demonstrating the value of self-forgiveness.

 “I’ve been in behavioral science for about 25 years and the interesting part is that we will forgive others before we forgive ourselves,” she told us.

We tend to get locked into narratives about our past and begin ruminating on what we should have done. Brooke has strong words in the middle of today’s chat about why this is so problematic and what can be done to overcome this damaging thought process.

“I can’t go back and change my past, but I can learn from it, and I can create strategies moving forward,” Brooke reminded us.

At the foundation of self-forgiveness is knowing that we did the best we could with what we had at the time. We have to remind ourselves that we can do better tomorrow.

An Insider’s Guide to Leading with Compassion with Katie Owens

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About This Interview

Our guest for this interview is Katie Owens, once again. When it comes to understanding the obstacles to becoming a compassionate leader, we learn a lot through this chat with Katie.

Whether we’re working on compassionate leadership or restoring compassion in our patient encounters, the biggest obstacles that Katie has seen in the research includes:

  • compassion fatigue,
  • stress,
  • and burnout.

“We get thrown into these difficult conversations, and if we’re not careful, we may feel like all of our ‘compassionate air’ has left the room,” Katie said.

An Intro to Compassionate Leadership with Dr. Nita Magee

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About This Interview

Dr. Magee is a mental health nurse practitioner with the G.V. (Sonny) Montgomery V.A. Medical Center in Jackson, Ms.

What attracted Dr. Magee to healthcare in the first place was the opportunity to care for other people. It gave her a chance to display kindness and relieve the suffering of others.

“If we miss the opportunity to be compassionate, and to feel what others may feel, we might be missing that opportunity to make a difference,” she said.

Unlocking leadership potential through compassion can help teams accomplish greater performances with better results.

“Being a compassionate leader in my role is about being supportive and encouraging staff that I’m responsible for influencing and leading,” Dr. Magee told us.

About the Compassionate Leader Certificate

Why become a Compassionate Leader? COVID-19 has profoundly changed the day-to-day climate in healthcare organizations. Leaders, staff, and physicians have been placed in a unprecedented situations demanding a renewed focus on engagement, culture, and wellness. You do not have to look far to see signs of compassion fatigue, disengagement, low morale, and even burnout among the caregivers we count on to deliver excellent care across the continuum. In healthcare we strive to be consistently compassionate; however, sometimes our intention is not perceived the same way. We are still falling short.

For more information click here:

More HX Matters Podcasts

Our podcast is dedicated to transforming the health care experience so that every person can receive and deliver the best care.

You can subscribe to our podcast for free on all major podcast platforms and for video of our interviews, you can always check out the Healthcare Experience Foundation (HXF) on YouTube. Catch up on all episodes of our podcast by subscribing and following us on Apple Podcasts, Spotify, Stitcher, Amazon Music and more.

Meet Katie Owens

Katie believes that the way we deliver and receive healthcare matters—not just for the patients, but for the caregivers, the providers, and administration, too.

As President of the Healthcare Experience Foundation, Katie is taking bold steps to assure that every organization has access to resources for engaging patients and developing their workforce to achieve results. Katie is an innovator, implementing new ways to deliver the best in patient-centered care.

She has influenced hundreds of organizations and thousands of leaders to equip their cultures and instill competencies that create environments of person-centered excellence. Her fundamental tenet is that every person is worthy of an environment where they feel confident in receiving and delivering the best possible care. Known as a leader among leaders, Katie previously served on the HealthStream Leadership Team as Vice President of the Engagement Institute. She also served on the Baptist Health Care (BHC) leadership team in Pensacola, Florida, where she supported the system’s sustained journey to excellence. Katie has led teams of expert coaches dedicated to improving the quality of the patient experience and has been instrumental in creating leading-edge learning assets to support patient experience competencies. She is most proud of having grown Baptist Leadership Group to one of the most respected healthcare coaching practices in the country before being acquired by HealthStream in 2013.

Katie is the lead author of The HCAHPS Imperative for Creating Patient-Centered Excellence and is currently writing her second book about the importance of speaking the patient’s language. She is frequently quoted and has been published in the Huffington Post, Healthcare Financial Management Magazine and Hospitals and Health Networks. She is an energetic, internationally-recognized speaker and has presented for many highly-respected organizations, including American College of Healthcare Executives, Beryl Institute, Cleveland Clinic’s Empathy Summit, Society for Healthcare Strategy and Market Development, and Healthcare Financial Management Association.

Connect with Katie Owens
More episodes with Katie Owens
Meet Brooke Billingsley

Brooke has extraordinary insight into how healthcare organizations can ensure that every patient has an exceptional experience. 

That understanding comes from a unique combination of life experiences and professional work. Her personal medical journey battling cancer, along with decades of in-depth qualitative research with patients at the bedside, have fine-tuned Brooke’s ability to concisely and compellingly synthesize complex information, greatly benefiting our HXF clients.

Connect with Brooke Billingsley
More episodes with Brooke Billingsley