The most sustainable path to creating an environment of “every patient, every time” is through consistent development, engagement, and accountability owned from within your organization.

Our curriculum is delivered with identified champions through our “train the trainer” methodology. We train your internal coaches to administer our proven coaching model, and they in turn train your leaders, staff and physicians. This approach ensures internal mastery of skills, greater adoption of process changes, and an efficient way to deploy best practices across every department in a consistent way. Skilled internal champions leverage tactics that sustain change and execute ongoing process evaluation. Upon completion of the Train-the-Trainer program, internal champions are awarded certification and will drive organizational self-sufficiency and sustainable outcomes.

A gap exists between our effort and outcomes. Healthcare leaders continue to be frustrated by effectiveness of rounding (senior leadership, clinician leader, etc.) despite expenditures for training and process improvements. Significant time is spent by leaders on rounding without evidence of clear or sustained outcomes improvements.Our Rounding Certification can help you elevate the effectiveness and consistency of your rounding efforts. By focusing on competency development, we will certify leaders, as well as create an internal group of coaches to sustain performance.

Our experts will train and certify internal coaches within your organization to cultivate effective conflict management and healthy communication. By adopting our successful tool, the Conversation Curve you will develop your internal bench to support leaders, staff, and physicians with the communication skills and resources to embrace conflict and create healthy resolution.

Our coaches are internationally- and nationally-recognized writers and presenters who have shared their expertise and knowledge across various topics for a broad range of healthcare teams. Our speakers are available to talk on any of the following topics, but are also able to create specialized educational content for topics important to your organization and teams.

• “What Is Your Patient Experience Superpower?”
• “Supercharging Resilience: Why We Need It And How To Build It”
• “Compassionate Communication: The Art And Science”
• “Confidence In The Engagement Of Your Patients”
• “Shaping Confidence In The Healthcare Experience”

• “Perspective is Everything: The Keys to Elevating Workforce Engagement”
• “Psychological Safety: The New Crucial Element For Success”
• “Creating And Influencing Accountability: What’s Your Role?”
• “Mastering Difficult Conversations When Stakes Are High”
• or customized educational content important to your organization.

During this unprecedented time of coronavirus, teams are working at and beyond their limits. Our coaches have developed a customized package of topics centered on resiliency to help teams manage the triggers and stressors that drive burnout. This series helps support participants in building personal and team resilience, equipping them to support their peers and build teamwork in times of crisis or uncertainty.

We offer three jumpstart intensives to quickly activate organizational energy and momentum, while building evidence base skills: Patient Experience, Workforce Engagement, Healthy Teaming. Our jumpstarts begin with a rapid assessment, followed by leadership development events, and remote coaching to ensure ongoing mastery/sustainability.

Our Emotional Intelligence learning events focus on development of personal and social competence at four levels: Self Awareness, Self Regulation, Social Awareness, and Building Relationships. These techniques build successful interactions amongst colleagues, teams, and patient and family interactions.

Our newest offering, Compassion Tribe Premium, delivers a complete package that includes live workshops with a library of educational content and resources. Compassion Tribe Premium targets support for coping, resiliency, leading through change and patient-centeredness for specific team and organizational needs weekly training meetings and virtual coaching sessions that empower teams and departments.

Our development will focus on the dynamics of high performing teams and matching individual attributes to engagement. We will deploy the StrengthScopeTM Assessment, as well as employ strategies for teamwork and enhanced interprofessional collaboration.

Enrich your Graduate Medical Education curriculum with learning resources and improvement strategies to build resilience, expand emotional intelligence, amplify compassion, patient-centered communication, and engage healthy teams.

Engaging High Performing Leaders, Staff and Physicians can create powerful momentum to support organizational performance. Unfortunately, too often service teams struggle with lack of direction, unclear expectations, having the right players and/or accountability to influence change. Our team will quickly diagnose gaps in your service teams and work to supercharge their performance to impact organizational goals.

We will work with your senior team to amplify teamwork, communication, accountability, and organizational visibility that creates workforce engagement, productivity, and a stronger culture.

CompassionTribe Premium targets support for coping, resiliency, leading through change and patient-centeredness for specific team needs going through significant change or stress.

Create custom-curated educational content for your organization or departments with complete learning bundles to support competency development and sustainability.

Create a personalized and custom engagement for your organization or departments via the Compassion Tribe Premium Program. Compassion Tribe Premium targets support for coping, resiliency, leading through change and patient-centeredness for specific team and organizational needs weekly training meetings and virtual coaching sessions that empower teams and departments.