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Healthcare Experience Matters, PRC

Building a Positive Workplace Culture in Healthcare that Lasts

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How to build and sustain a positive workplace culture is explored this week on the Healthcare Experience Matters Podcast.

Katie Owens, Healthcare Experience Foundation (HXF) co-founder and president is our guest. We are excited to welcome Katie back for this crucial conversation on the ins and outs of creating a positive workplace culture that lasts. 

It is far from a secret that there is often a profound difference in the quality of the interactions we have with disengaged team members versus those that are engaged. 

“When a leader is disengaged, the research shows their team is also likely to be disengaged,” Katie told us in the opening moments of today’s podcast.

As Katie also discussed in today’s episode, it is never too late to start improving culture, and building a positive workplace culture that lasts really starts with an engaged workforce. 

“Engagement is at the core of our ability to leverage and influence all of our balance scorecard outcomes,” Katie said.

As we learn from Katie on today’s podcast, when morale is low it is very difficult to focus on:

  • Advancing the patient experience
  • Advancing a culture of zero harm and patient safety
  • Retaining our best employees
  • Ensuring we are being good stewards of financial resources 
  • “Engaged employees and physicians are much less likely to experience signs and symptoms of compassion fatigue and burnout,” Katie added.

    Time Stamps

    Looking for the timestamps of how this podcast breaks down? Use the below timestamps to jump to any section:

  • How do things like morale and workplace culture impact the patient experience? (0:44)
  • What are some signs of a positive/healthy workplace culture? (1:53) 
  • Is it safe to assume that a positive workplace culture is often related to having an engaged workforce? (3:25)
  • How do issues such as poor communication from leadership impact workplace culture? (4:26)
  • How can a lack of opportunities (i.e., growth and promotions) impact workplace culture? (6:26)
  • How do we go about rebuilding a workplace’s culture if we’ve found the culture to be problematic? (8:00) 
  • Do you think it is ever “too late” to improve a workplace’s culture? (9:20)
  • Watch Today’s Podcast

    You can watch the full video of today’s discussion here: 


    More Podcasts

    The latest five podcasts of the Healthcare Experience Matters Podcast are available here: 

  • Simple Tips for Efficient and Effective Physician/Patient Communication
  • “Never Stop Gratitude” with Author TJ Sweet
  • Keeping it Simple to Drive Excellent Patient Experiences  
  • Influencing Compassion in our Organizations as Healthcare Leaders
  • How Physicians Can Mitigate Burnout by Maintaining a Positive Practice Culture
  • You can subscribe to our podcast for free on all major podcast platforms, and for video of our interviews, you can always check out the Healthcare Experience Foundation (HXF) on YouTube. Catch up on all episodes of our podcast by subscribing and following us on Apple Podcasts, Spotify, Stitcher, Amazon Music and more.

    Healthcare Experience Matters covers topics like combatting physician burnout, mindfulness, empathy, compassion fatigue and much more. We publish a new podcast every Thursday morning so please stay tuned for more shows!

    About Katie Owens 

    Katie Owens was raised into a healthcare family. Through her mother, a nurse, Katie saw both the trials and the tribulations of effective healthcare delivery, and its impact on the individuals on the front lines. To Katie, healthcare is deeply personal.

    Katie believes that the way we deliver and receive healthcare matters—not just for the patients, but for the caregivers, the providers, and administration, too.

    As President of the Healthcare Experience Foundation, Katie is taking bold steps to assure that every organization has access to resources for engaging patients and developing their workforce to achieve results. Katie is an innovator, implementing new ways to deliver the best in patient-centered care.

    Katie has previously joined our podcast for many other episodes. You can find her recent shows here:

  •  Avoiding Blame and Judgement
  • Tackling Compassion Fatigue 
  • Knowing Your Strengths to Improve the Patient Experience 
  • Healthcare Experience Matters, PRC