Compassion & Empathy

Why Compassion is Needed Now with Kathleen Lynam, RN, MPA

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The Merriam-Webster dictionary defines compassion as “a sympathetic consciousness of others’ distress together with a desire to alleviate it.” In other words, compassion is about recognizing that someone is suffering and trying to help them.

We all have our own definition of compassion and we all know what it means to us as individuals, but it is abundantly clear based on our chat with today’s podcast guest: compassion is needed now. Compassion is especially important to those that work in healthcare.

In this week’s newest episode of the Healthcare Experience Matters Podcast, Kathleen Lynam, RN, MPA, joins us to chat all things compassion. In addition to covering why compassion is needed now, she also outlines for us the following:

  • The impact of compassion on the human body
  • The different roles of compassion and empathy
  • How to recognize the effect pain and suffering can have on us
  • The definition of Compassionate Leadership

Kathleen is an Executive Coach and Senior Advisor with the Healthcare Experience Foundation (HXF). She brings decades of nursing leadership experience to the conversation. As we learn on this podcast, compassionate actions help us feel better, because as Kathleen explains it in today’s show, “it feels good to be good.”

Wonder why compassion and empathy are needed so desperately right now in the world of patient care? We know the following to be true:

  • Greater than 50% of Americans do not find the healthcare system compassionate
  • Physicians routinely miss opportunities to respond with compassion
  • When providers have compassion for a patient they are likely to be meticulous about their care, have higher quality standards, and are less likely to make a major medical error

Looking for more podcasts about compassion? You may enjoy the following previously recorded podcast interviews and discussions from HXF:

Talking compassion is a highly relevant subject in the times of the great resignation, high turnover, and high stress levels. We are grateful to Kathleen for once again joining us on the podcast. If you are looking for other great discussions with Kathleen, you can check out the following podcasts she has joined us on:

Certificate in Foundations of Compassionate Leadership

For those looking to explore this topic more in-depth, please consider attending the Certificate in Foundations of Compassionate Leadership event. Virtual training for this event will take place on May 12 & 13, 2022, from 9am-1pm EST.

This program is offered by the Healthcare Experience Foundation (HXF) and Maryland Healthcare Education Institute (MHEI), and you can get more information on this event here.

More About Today’s Podcast

Listen to today’s episode with Kathleen through the podcast player below:

HXF Academy

Have you checked out the Healthcare Experience Academy yet?

With many eCourses now available about improving the healthcare experience, you will be able to explore topics related to our weekly podcast in further detail.

Healthcare experiences are made up of a million small encounters, each adding up to one big impression of your organization. The Healthcare Experience Academy from HXF empowers you to make sure the impression you and your team leave is a positive one.

More About Healthcare Experience Matters

Interested in hearing more podcasts from us? The five most recent episodes are here:

For even more podcast episodes of this program, you can subscribe to us for free on Apple Podcasts, Spotify, and anywhere you get podcasts! You can always visit the Healthcare Experience Foundation (HXF) YouTube channel to view our entire archive of episodes.

We publish a new podcast every Thursday morning. Please stay tuned for more shows!

More HX Matters Podcasts

Our podcast is dedicated to transforming the health care experience so that every person can receive and deliver the best care.

You can subscribe to our podcast for free on all major podcast platforms and for video of our interviews, you can always check out the Healthcare Experience Foundation (HXF) on YouTube. Catch up on all episodes of our podcast by subscribing and following us on Apple Podcasts, Spotify, Stitcher, Amazon Music and more.

Meet Kathleen Lynam, RN, MPA

Today, Kathleen Lynam brings extensive clinical, operational, and executive level experience in both small and large healthcare organizations across the country to her role as Executive Coach. But Kathleen is so much more than a coach. She is a national speaker, presenter and champion for patient care. Before stepping into the world of healthcare administration and, specifically, coaching, Kathleen spent over 40 years as a front-line nurse and Chief Nursing Officer at various medical centers and hospitals systems throughout New Jersey and New York. She knows what strong teams look and act like, having served in various leadership and coaching positions for large healthcare systems like Duke University Health System in Raleigh, Good Samaritan Hospital in Suffern, New York as well as urban hospitals and community medical centers in the Bronx and Queens.

Now, with over 40 years of diverse experience in healthcare management, Kathleen is acutely aware of the power of positive patient care experiences on not just administrators seeking to improve outcomes, but also nursing teams working to make a difference in the lives of their patients.

Whether it’s working side-by-side to help front-line nurses and teams uncover different ways to wow patients and families, or working side-by-side with CEOs and CMOs of hospitals to solicit authentic feedback from members of their teams, Kathleen’s greatest delight is empowering healthcare teams with an engaging, hands-on approach that helps both organizations and individuals thrive.

Kathleen is a respected executive coach who has worked with organizations across the country to achieve results through embracing a culture of “every patient every time.” She has authored numerous articles on patient-centered communication, physician engagement and coaching, and has been a featured writer and speaker for notable organizations and publications such as PX Advisor Magazine, The Beryl Institute, Duke University, Dominical College School of Nursing, AACP, and the Society of Healthcare Pharmacists.

Connect with Kathleen Lynam, RN, MPA
More episodes with Kathleen Lynam, RN, MPA