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Healthcare Experience Matters

Why Compassion is Needed Now with Kathleen Lynam, RN, MPA

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The Merriam-Webster dictionary defines compassion as “a sympathetic consciousness of others' distress together with a desire to alleviate it." In other words, compassion is about recognizing that someone is suffering and trying to help them.

We all have our own definition of compassion and we all know what it means to us as individuals, but it is abundantly clear based on our chat with today’s podcast guest: compassion is needed now. Compassion is especially important to those that work in healthcare. 

In this week’s newest episode of the Healthcare Experience Matters Podcast, Kathleen Lynam, RN, MPA, joins us to chat all things compassion. In addition to covering why compassion is needed now, she also outlines for us the following: 

  • The impact of compassion on the human body
  • The different roles of compassion and empathy
  • How to recognize the effect pain and suffering can have on us
  • The definition of Compassionate Leadership
  • Kathleen is an Executive Coach and Senior Advisor with the Healthcare Experience Foundation (HXF). She brings decades of nursing leadership experience to the conversation. As we learn on this podcast, compassionate actions help us feel better, because as Kathleen explains it in today’s show, “it feels good to be good.”

    Wonder why compassion and empathy are needed so desperately right now in the world of patient care? We know the following to be true: 

  • Greater than 50% of Americans do not find the healthcare system compassionate
  • Physicians routinely miss opportunities to respond with compassion
  • When providers have compassion for a patient they are likely to be meticulous about their care, have higher quality standards, and are less likely to make a major medical error
  • Looking for more podcasts about compassion? You may enjoy the following previously recorded podcast interviews and discussions from HXF:

  • Understanding and Applying the Principles of Self-Compassion
  • An Intro to Compassionate Leadership with Dr. Nita Magee
  • Talking compassion is a highly relevant subject in the times of the great resignation, high turnover, and high stress levels. We are grateful to Kathleen for once again joining us on the podcast. If you are looking for other great discussions with Kathleen, you can check out the following podcasts she has joined us on:

  • Getting Corporate Culture Right in Healthcare
  • Safer Transitions: Closing Discharge Gaps with CARES™ Connect
  • Empathy and Communication for Better Patient Experiences 
  • Practicing Mindfulness for Better Patient Experiences 
  • More COVID? More than I Can Take?
  • Certificate in Foundations of Compassionate Leadership

    For those looking to explore this topic more in-depth, please consider attending the Certificate in Foundations of Compassionate Leadership event. Virtual training for this event will take place on May 12 & 13, 2022, from 9am-1pm EST. 

    This program is offered by the Healthcare Experience Foundation (HXF) and Maryland Healthcare Education Institute (MHEI), and you can get more information on this event here.

    More About Today's Podcast

    Listen to today’s episode with Kathleen through the podcast player below:

    HXF Academy

    Have you checked out the Healthcare Experience Academy yet?

    With many eCourses now available about improving the healthcare experience, you will be able to explore topics related to our weekly podcast in further detail.  

    Healthcare experiences are made up of a million small encounters, each adding up to one big impression of your organization. The Healthcare Experience Academy from HXF empowers you to make sure the impression you and your team leave is a positive one.

    More About Healthcare Experience Matters

    Interested in hearing more podcasts from us? The five most recent episodes are here:

  • Knowing Your Strengths to Improve the Patient Experience 
  • Takeaways on Improving the Patient Experience from the Beryl Institute ELEVATE PX 2022
  • Mental Health Tips for Busy Practitioners
  • Using Data to Tell a Story and Improve the Patient Experience
  • The Importance of Mental Health, an Interview with Dr. Tammie Chang
  • For even more podcast episodes of this program, you can subscribe to us for free on Apple Podcasts, Spotify, and anywhere you get podcasts! You can always visit the Healthcare Experience Foundation (HXF) YouTube channel to view our entire archive of episodes.

    We publish a new podcast every Thursday morning. Please stay tuned for more shows!

    Healthcare Experience Matters