Compassion & Empathy

An Intro to Compassionate Leadership with Dr. Nita Magee

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**Update: Please note that the Certificate in Foundations of Compassionate Leadership Event has been re-scheduled for May 12th and 13th, 2022**

The Healthcare Experience Matters podcast is pleased to welcome Nita A. Magee, PhD, RN, MHNP-BC, to our show this week for a discussion about what it means to be a compassionate leader. 

Dr. Magee is a mental health nurse practitioner. Since 2013 she’s been in a leadership role as a manager with the G.V. (Sonny) Montgomery V.A. Medical Center in Jackson, Ms. 

As she stated on today’s podcast, she has been with this hospital for 26 years. She has more than 30 total years of experience in healthcare. 

What attracted Dr. Magee to healthcare in the first place was the opportunity to care for other people. It gave her a chance to display kindness and relieve the suffering of others. 

“If we miss the opportunity to be compassionate, and to feel what others may feel, we might be missing that opportunity to make a difference,” she said. 

Defining Compassionate Leadership

Unlocking leadership potential through compassion can help teams accomplish greater performances with better results.

In the time of pandemics and uncertainty, compassion has never been more valuable. This is a time when healthcare needs to differentiate and double-down on culture.

“Being a compassionate leader in my role is about being supportive and encouraging staff that I’m responsible for influencing and leading,” Dr. Magee told us.

Dr. Magee views herself as a role model and displaying compassion helps her staff be in a better position for success.  

“Sometimes just listening, and meeting staff where they are, builds that trust,” she said. 

Many times, compassionate leadership simply comes down to being a great listener, Dr. Magee added.

Certificate in Foundations of Compassionate Leadership

Throughout today’s interview, Dr. Magee referenced the Certificate in Foundations of Compassionate Leadership event she attended a few months ago.

We are happy to announce its return for those looking to explore more about compassionate leadership. The next webinar will take place on May 12 & 13, 2022, from 9am-1pm EST. It’s presented by the Healthcare Experience Foundation (HXF) and Maryland Healthcare Education Institute (MHEI).

You can get more information on this event here

COVID-19 has profoundly changed the day-to-day climate in healthcare organizations. Leaders, staff, and physicians have been placed in unprecedented situations demanding a renewed focus on engagement, culture, and wellness. 

You do not have to look far to see signs of compassion fatigue, disengagement, low morale, and even burnout among the caregivers we count on to deliver excellent care across the continuum. In healthcare we strive to be consistently compassionate; however, sometimes our intention is not perceived the same way. We are still falling short.

Interested in participating in the Certificate in Foundations of Compassionate Leadership Program? You can sign up here.

We are also excited to announce, David Zaas, MD, MBA, will be presenting as the featured key note speaker at this event. Dr. Zaas is Chief Executive Officer of the Medical University of South Carolina, Charleston Division and Chief Clinical Officer with MUSC Health. 

You learn more about Dr. Zaas by listening to our recent podcast interview with him, Reflections of Transformation from a Physician Leader to Patient and Back

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To listen to today’s podcast interview with Dr. Magee, please use the player below:

Make sure to tune in to more episodes of Healthcare Experience Matters on a regular basis. New episodes are released every Thursday morning on all major podcast platforms and YouTube!

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