A Guide to Managing your Patients’ Expectations

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When expectations are managed properly, trust is built, and disappointment can be prevented.

We are delighted to welcome back a familiar face to the Healthcare Experience Matters Podcast this week! Dr. Nita A. Magee, PhD, RN, MHNP-BC, returns for her third appearance on our show and a crucial talk about managing patients’ expectations.

As loyal listeners to our show can attest, her insights are always enlightening and invaluable.

Dr. Magee is a mental health nurse practitioner with the G.V. (Sonny) Montgomery V.A. Medical Center in Jackson, Miss. With more than 30 total years of experience in healthcare, she has been with her institution for the last 26 years.

She has also taught nursing and healthcare administrative programs with the University of Phoenix for the past two decades. As she mentioned at the outset of today’s interview, she now works with a substance abuse residential treatment program in addition to her various professional responsibilities.

She is a compassionate and dedicated leader in our field, and we are honored to welcome her back for another episode. You can catch up on her previous chats with us here:

Managing expectations is crucial in many different aspects of life, even outside of healthcare. From personal relationships to professional settings. In essence, it involves setting clear and realistic understandings about what can be expected in any given situation.

Patient expectations play a pivotal role in driving excellent patient experiences. Dr. Magee emphasizes the importance of managing these expectations to establish a strong patient-provider relationship built on trust and understanding.

She highlights that patient satisfaction hinges on effectively addressing expectations, as unrealistic ones can lead to dissatisfaction and lack of adherence to treatment plans.

Throughout the interview, Dr. Magee imparts valuable insights when it comes to building effective communication strategies. She emphasizes the significance of listening with empathy, summarizing patient concerns, and involving them in shared decision-making.

By actively engaging with patients, healthcare providers can guide them towards realistic goals and informed choices, ultimately minimizing anxiety and fostering positive healthcare experiences.

Dr. Magee’s practical wisdom shines as she discusses the real-world challenges and rewards of managing patient expectations. Her nuanced understanding of the complex dynamics between healthcare professionals and patients underscores the significance of creating a respectful and professional environment, even when faced with difficult situations.

Towards the end of today’s interview, Dr. Magee reiterates the importance of patient-provider trust and the profound impact it has on the overall healthcare journey. Her insights serve as a reminder that meaningful healthcare experiences are built on a foundation of mutual respect, open communication, and realistic expectations.

We’re incredibly grateful to have had Dr. Magee back on the show, sharing her expertise and shedding light on the elaborate world of patient expectations. Her insights provide invaluable guidance for healthcare professionals seeking to enhance patient-provider relationships and deliver exceptional care.

Tune in to this enlightening episode to discover Dr. Magee’s expert advice on managing patient expectations and fostering a healthcare environment that truly puts patients at ease.

With decades of experience under her belt, Dr. Magee is eager to engage in a conversation with healthcare providers who find themselves grappling with the challenge of establishing clear expectations with their parents. If you’re interested in reaching out to Dr. Magee, kindly drop her an email at

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