Compassion & Empathy

What Compassionate Healthcare Leadership Needs to Look Like

Listen Now
Watch Video

Mark Rulle, EdD, joins our show this week for an honest conversation about what needs to change in healthcare leadership. If we are to build a prosperous future for our patients and healthcare workers, we must recognize that the key ingredient might just be compassion. It’s essential to work towards having compassion radiate throughout your organization.

This is Dr. Rulle’s first time joining us on the Healthcare Experience Matters Podcast, and we are inspired by his optimism for the leaders of tomorrow.  

Dr. Rulle currently serves as President of the Maryland Healthcare Education Institute (MHEI). He will be a featured speaker at the upcoming Certificate in Foundations of Compassionate Leadership, a joint presentation of the Healthcare Experience Foundation (HXF) and MHEI.

The Compassionate Leadership Certificate Program, two-day virtual cohort session is rapidly approaching, taking place October 26 – 27, 2023, from 9:00 AM – 1:00 PM eastern time.

You can get more information here:

This marks Dr. Rulle’s inaugural appearance on the show, and he offers profound insight into the evolving landscape of healthcare leadership in 2023.

As a seasoned healthcare professional, Dr. Rulle emphasizes the critical importance of compassion in this podcast interview. He acknowledges that the industry has been through unprecedented challenges, especially during the COVID-19 pandemic, and the key to navigating these challenges successfully lies in fostering compassion.

The “Certificate in Foundation of Compassionate Leadership” program was initiated in response to the pandemic’s unique demands. Healthcare leaders were facing uncharted territory, and many struggled to respond effectively. Dr. Rulle and the teams of HXF and MHEI recognized the vital role compassion plays in healthcare, both in patient care and leadership.

The program’s mission is to help leaders and managers understand the significance of compassion, apply it to their leadership roles, and consequently achieve improved outcomes.

Dr. Rulle highlights the shift in focus, with leaders not only recognizing compassion but also learning to practice self-compassion, and empower leaders to better support their teams, preventing burnout and ensuring the well-being of healthcare staff.

Dr. Rulle shares real-life stories that illustrate the transformative impact of compassionate leadership in this interview. Compassionate Leadership program graduates have reported gaining a deeper appreciation for self-compassion, leading to better self-care practices. They’ve also learned actionable strategies to support their teams effectively, enhancing staff well-being, and ultimately, patient care quality.

Moreover, Dr. Rulle discusses a surprising trend where individuals are leaving the healthcare industry, finding it no longer conducive to their well-being. This observation emphasizes the urgency of promoting compassionate leadership to address the growing challenges of staff retention and burnout.

The episode concludes with Dr. Rulle sharing invaluable tips for leaders. He underscores that compassionate leadership is not about being “soft” but rather about understanding and empathizing with the shared human experiences of both leaders and staff.

Dr. Rulle asserts that through empathy and compassion, healthcare leaders can establish a more nurturing and productive work environment, leading to improved patient care and staff retention.

In a time when healthcare is undergoing significant transformation, this interview sheds light on the importance of compassion in healthcare and offers practical insights for healthcare leaders to thrive during these rapidly changing times.

Whether you’re a seasoned healthcare professional or new to the field, this Compassionate Leadership Program provides valuable resources for effective leadership in 2023 and beyond. You can learn more here:

More HX Matters Podcasts

Our podcast is dedicated to transforming the health care experience so that every person can receive and deliver the best care.

You can subscribe to our podcast for free on all major podcast platforms and for video of our interviews, you can always check out the Healthcare Experience Foundation (HXF) on YouTube. Catch up on all episodes of our podcast by subscribing and following us on Apple Podcasts, Spotify, Stitcher, Amazon Music and more.

Meet Mark Rulle, EdD

Mark Rulle, EdD, is the President of the Maryland Healthcare Education Institute (MHEI) and he has worked in this vibrant field for nearly 45 years. He has dedicated much of his career to developing leaders and improving organizations in healthcare. His doctoral research focused on employee empowerment. He is a passionate advocate for compassion's role in healthcare leadership and beyond.

Connect with Mark Rulle, EdD