Keeping it Simple to Drive Excellent Patient Experiences

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Making his second appearance as a guest on the Healthcare Experience Matters Podcast this week is Jeff Robbins. Jeff joins us for a memorable discussion on what drives his passion for promoting excellent patient experiences.  

As you will hear on today’s show, Jeff explains in simple terms how healthcare professionals can engage their patients to drive excellent experiences. We are grateful for Jeff’s candor on today’s emotional podcast interview. 

“My Mom had the worst outcome you could have; however, the patient experience itself was fantastic,” Jeff told us. 

Midway through today’s episode Jeff shares a personal story about his own mother’s experience in the hospital. This story has helped shape the passion he has for the coaching work he is a part of with the Healthcare Experience Foundation (HXF).

If you missed the first time Jeff joined us on this program, you can check out “Using Data to Tell a Story and Improve the Patient Experience” from March of 2022. 

You can find that interview here:

Simply put, Jeff is a Coaching Leader with our team at HXF. Today’s discussion covers a lot about what drives his passion for the work that he does to improve the patient experience with HXF and we look forward to more opportunities to interview Jeff.

His desire to provide fantastic patient experiences is undeniable.  He breaks down a lot of what makes an excellent patient experience into simple terms for us on this podcast episode. 

“Don’t be afraid to keep it simple,” he reminded us. 

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About Jeff Robbins

Jeff is perfectly suited to conduct patient experience improvement across the continuum of care by combining measurement with competency development. As a former group practice manager, Jeff knows intricately how to transform culture to deliver a remarkable experience to the patient—and he has demonstrated success.

Jeff builds on 15 years of healthcare experience in group practice, long-term care skilled nursing facilities and residential care facilities. Jeff spent four years managing the practices of a diabetes and endocrinology center, a cardiology clinic and a medical specialty clinic.

Jeff holds a master’s degree in Business Management from Baker University in Baldwin City, Kansas, and a bachelor’s degree in Political Science from the University of Missouri. He is a Certified Patient Experience Professional and a Licensed Nursing Home Administrator.

More HXF Podcasts

Healthcare Experience Matters covers topics like combatting physician burnout, mindfulness, empathy, compassion fatigue and much more. Catch up on all episodes of our podcast by subscribing and following us for free on all major podcast platforms, this includes Apple Podcasts, Spotify, Stitcher, Amazon Music and more. 

We publish a new podcast every Thursday morning so please stay tuned for more shows!

The latest five podcasts of our show are also available here: 

Explore the HXF Academy 

The HXAcademy is a rich digital library of evidenced-based video lessons full of tips, strategies, and valuable information you can implement today. In a very short time you can raise your EQ with the Amplifying Emotional Intelligence course; or discover how to best support physicians and providers when burnout is present with the Burnout & Resilience course.

You can also explore our new Mindful Resources section for quick, complimentary videos that provide insights into managing unique and challenging environments 

More HX Matters Podcasts

Our podcast is dedicated to transforming the health care experience so that every person can receive and deliver the best care.

You can subscribe to our podcast for free on all major podcast platforms and for video of our interviews, you can always check out the Healthcare Experience Foundation (HXF) on YouTube. Catch up on all episodes of our podcast by subscribing and following us on Apple Podcasts, Spotify, Stitcher, Amazon Music and more.

Meet Jeff Robbins

Jeff Robbins, MBA, CPXP is the Director of Healthcare Experience Coaching with a proven track record in creating patient and physician/provider experience improvement in inpatient, emergency department and clinic settings. Jeff has had success in creating physician coaching and mentorship programs in a variety of non-profit, for profit and academic healthcare environments.

Jeff has served as leader of cardiovascular, internal medicine, psychiatry services and has 15 years of healthcare experience in group practice, long-term care, behavioral health, skilled nursing facilities and residential care facilities. He is a sought after speaker with particular emphasis on the Stories Behind N-size, Brain Based Coaching, Civility/Considerate Conduct and Etiquette Based Medicine. Jeff has served in numerous leadership roles in community and academic healthcare settings.

Connect with Jeff Robbins