Archive

In my role as a physician and physician champion, I have the opportunity to exchange stories with other doctors and with members of the executive team. Besides the connections we make through the typical sharing of referrals and the more formal rounding process of navigating and implementing a new EMR, I think the informal conversations […]

“High reliability has come of age.” So says Chuck Stokes, President and CEO of Houston’s Memorial Hermann Health System in a recent keynote for UAB’s National Symposium for Healthcare Executives. The implications of his statement are wide-ranging and deeply important in our evolving story of U.S. health and healthcare. We have begun to understand, in […]

Every organization has a culture–as a patient or an employee, we know that culture by its look and feel, by the ways people talk to each other, by what is supported and not inside the organization. In today’s world of accelerating rates of change, we embark on many changes, sometimes haphazardly, assuming their implementation will […]

We have likely each lived the power of culture to support or derail our sincerest efforts to succeed. Recently, we have been reminded about the importance of culture when reviewing the results of the Beryl Institute’s 2017 Benchmarking Study: The State of the Patient Experience 2017: A Return to Purpose. In their report of findings […]