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Healthcare Experience Matters, Patient Experience

Takeaways on Improving the Patient Experience from the Beryl Institute ELEVATE PX 2022

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Joining us for this week’s installment of our podcast is Barry Fleming. We discuss takeaways, inspiring stories, and more from the Beryl Institute ELEVATE PX 2022 Conference. This event took place late last month in Indianapolis. 

Barry is a longtime contributor to the healthcare community. He is a first-time guest on this weekly podcast from the Healthcare Experience Foundation (HXF). Learn more about Barry’s journey working in healthcare. 

Elevating the patient experience is at the core of what Barry and the HXF team are all about. It is also the overarching theme of this conference and the Healthcare Experience Matters Podcast itself.   

“We’re all in this together and we all have a common purpose,” Barry said. 

According to the Beryl Institute’s official website: 

“The Beryl Institute is a global community of healthcare professionals and experience champions committed to transforming the human experience in healthcare.

 “As a pioneer and leader of the experience movement and patient experience profession for more than a decade, the Institute offers unparalleled access to unbiased research and proven practices, networking and professional development opportunities and a safe, neutral space to exchange ideas and learn from others.”

Learn more about The Beryl Institute and ELEVATE PX 2022.

Watch Today’s Podcast

You can check out video of the entire episode with Barry here:

More About HXF Academy

As Barry mentioned on today’s podcast, our team showcased some of the new and exciting courses available from our Healthcare Experience Academy to Beryl Institute ELEVATE PX 2022 attendees.

Have you explored it yet?

With eCourses now available about improving the healthcare experience, you will be able to explore topics related to our weekly podcast in further detail.  

Healthcare experiences are made up of a million small encounters, each adding up to one big impression of your organization. The Healthcare Experience Academy from HXF empowers you to make sure the impression you and your team leave is a positive one.

More Podcasts

As a friendly reminder, this podcast is dedicated to transforming the healthcare experience so that everyone can receive and deliver the best care. 

Interested in hearing more podcasts from us? Our five most recent episodes are here:

  • Mental Health Tips for Busy Practitioners
  • Using Data to Tell a Story and Improve the Patient Experience
  • The Importance of Mental Health, an Interview with Dr. Tammie Chang
  • Getting Corporate Culture Right in Healthcare
  • Avoiding Blame and Judgement, an Interview with Katie Owens
  • For even more podcast episodes of this program, you can subscribe to us for free on Apple Podcasts, Spotify, and anywhere you get podcasts! You can always visit the HXF YouTube channel to view our entire archive of episodes.

    We publish a new podcast every Thursday morning. Please stay tuned for more shows!

    About Barry Fleming

    photo of barry

    Barry’s solutions-focused approach is just one attribute that clients value about him. He is a master at assisting and helping clients pinpoint their priorities, identify challenges, and uncover opportunities. His extensive background in helping healthcare leaders—

    both clinical and administrative—discover transformative remedies makes him the perfect measurement expert for organizations seeking ways to maximize high performing teams and service excellence delivery. 

    Barry’s many years of work at the intersection of patient, employee, and physician experiences as a national director and strategist has prepared him to utilize his knowledge of the industry, including trends and outcomes, to the advantage of Healthcare Experience Foundation’s clients.

    A highly respected and recognized leader in healthcare measurement and improvement, Barry has earned his reputation by consistently delivering on strategic analyses, technical expertise and service excellence. With 27 years’ overall experience, 18 in healthcare, and a background in computer science, he knows the intricacies required to build and sustain excellence. His ability to capture both the big picture and the details enable his unique skill in telling the story of the healthcare experience in a meaningful and authentic way.

    The hallmark of Barry’s work is integrity; his goal in life and in business is to educate people and organizations to provide an excellent experience so that others benefit. As he has been known to say, “It’s amazing what happens when we put the consideration of others before ourselves; the benefits we receive come back two-fold!”

    Healthcare Experience Matters, Patient Experience