Dr. George Mayzell joins us this week for a new episode of Healthcare Experience Matters. Dr. Mayzell is an acclaimed speaker, writer, and coach on the vitally import topic of resilience and burnout in medicine.
He is a longtime contributor to Healthcare Experience Foundation (HXF) webinars and events and serves as a physician coach and speaker with HXF. We are honored to have him make his inaugural appearance on our new podcast.
Dr. Mayzell provides us with some strong feedback on how resilience and burnout is influencing experiences for patients, providers, and the entire healthcare community. As we learn on today’s podcast, this is a subject that is very near and dear to his heart.
As a board-certified internist and geriatrician, Dr. Mayzell was in clinical practice for a dozen years and saw the impact of burnout from the front lines. Dr. Mayzell left practice to work for several different hospitals and healthcare organizations, this includes time he spent serving as chief medical officer and running clinically integrated networks.
COVID-19, Burnout and Resilience
In recent years, Dr. Mayzell has been focused on physician and healthcare worker burnout. He dedicates much of his professional work to focusing on physician leadership and the patient experience.
At the forefront of much of his work these days is writing, researching, and speaking about the effects of burnout. This has been a hotly debated topic of conversation in recent years, and the Covid-19 pandemic has seemingly brought even more attention to it.
“Burnout has been a hot topic for several years as we saw healthcare changing and not necessarily in good ways. These changes add stress, anxiety, and burnout not only to physicians but to just about everyone involved in healthcare,” Dr. Mayzell said.
As we discussed on today’s podcast, the Covid-19 pandemic added to many of the already present risk factors in burnout and may continue to drastically change the “burnout conversation.”
“Now that we're hopefully getting to the other side of Covid, I think we're going to see that curve of burnout not only continue, but perhaps accelerate,” he said.
Dr. Mayzell informs us that resiliency means a lot of things to a lot of different people. When it comes to resilience in healthcare, we really look at it as the ability to survive and prosper in what we know to be a very difficult environment.
According to the Merriam-Webster Dictionary definition, resilience is, “the capability of a strained body to recover its size and shape after deformation caused especially by compressive stress.”
Webster also defines it as, “an ability to recover from or adjust easily to misfortune or change.”
“Resilience is really about being able to survive and thrive despite the curveballs that are handed to you in healthcare,” Dr. Mayzell said.
Wellness means so many different things and has become somewhat of a catchphrase according to Dr. Mayzell. He tells us on today’s podcast that a better word for gauging well-being is “engagement.”
“We want to see physicians and healthcare workers re-engage into healthcare. We want to bring back some of the joy on why they went into healthcare in the first place,” Dr. Mayzell said.
Please make sure to listen to today’s podcast via the embedded podcast player located below:
To learn more about Dr. Mayzell’s work on resilience and burnout, check out his latest book, The Resilient Healthcare Organization: How to Reduce Physician and Healthcare Worker Burnout.