Listen now:
The Healthcare Experience Matters Podcast welcomes back Katie Owens to our program this week.
We chat about strategies for identifying and understanding our own strengths and weaknesses. Through our interview with Katie, we strive to uncover the various ways we can improve the patient experience by recognizing and embracing our own strengths.
As we learn on today’s episode, it can be easy to lose track of what we do well when we get fixated on our weaknesses. This episode serves as a reminder to the power of expanding and amplifying our strengths.
Katie Owens is the Co-Founder and President of the Healthcare Experience Foundation (HXF). The HXF mission is audaciously simple: shaping cultures so every person can receive and deliver the best healthcare experience.
We are excited to be teaming with Professional Research Consultants, Inc. (PRC) to bring you today’s episode. You can learn more about how PRC empowers healthcare organizations to drive excellence by visiting their website: https://prccustomresearch.com/
Katie’s insight comes from a career in patient care in both children’s health care and child life therapy, and her time working with leading for-profit and not-for-profit health systems. She has spent the last dozen years coaching hospitals and health systems throughout the United States to leverage culture to create amazing outcomes.
Focusing on strengths can also help elevate employee engagement as we learn through today’s chat with Katie. Discussing what drives employee engagement is at the heart of much of this interview.
“When employees are engaged they have the emotional commitment to their organization and its goals,” Katie said.
Listen Now
Please make sure to listen to today’s episode with Katie via the podcast player located below:
More Katie Owens Interviews
Last time Katie joined our podcast, we had a memorable discussion about the destructive nature of continuously placing blame on others. We discussed how avoiding blame damages our relationships and negatively impacts our work environments.
You can listen to Avoiding Blame and Judgement, an Interview with Katie Owens if you’d like to check it out.
We could not be more pleased to welcome Katie back today for another great session. If you are interested in catching up on any other interviews with her. You can catch up here:
HXF Academy
Have you checked out the Healthcare Experience Academy yet?
With many eCourses now available about improving the healthcare experience, you will be able to explore topics related to our weekly podcast in further detail.
Healthcare experiences are made up of a million small encounters, each adding up to one big impression of your organization. The Healthcare Experience Academy from HXF empowers you to make sure the impression you and your team leave is a positive one.
More About Healthcare Experience Matters
Interested in hearing more podcasts from us? The five most recent episodes are here:
For even more podcast episodes of this program, you can subscribe to us for free on Apple Podcasts, Spotify, and anywhere you get podcasts! You can always visit the Healthcare Experience Foundation (HXF) YouTube channel to view our entire archive of episodes.
We publish a new podcast every Thursday morning. Please stay tuned for more shows!
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- Mindfulness & Gratitude, PRC
More HX Matters Podcasts
Our podcast is dedicated to transforming the health care experience so that every person can receive and deliver the best care.
You can subscribe to our podcast for free on all major podcast platforms and for video of our interviews, you can always check out the Healthcare Experience Foundation (HXF) on YouTube. Catch up on all episodes of our podcast by subscribing and following us on Apple Podcasts, Spotify, Stitcher, Amazon Music and more.
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Meet Katie Owens
Katie believes that the way we deliver and receive healthcare matters—not just for the patients, but for the caregivers, the providers, and administration, too.
As President of the Healthcare Experience Foundation, Katie is taking bold steps to assure that every organization has access to resources for engaging patients and developing their workforce to achieve results. Katie is an innovator, implementing new ways to deliver the best in patient-centered care.
She has influenced hundreds of organizations and thousands of leaders to equip their cultures and instill competencies that create environments of person-centered excellence. Her fundamental tenet is that every person is worthy of an environment where they feel confident in receiving and delivering the best possible care. Known as a leader among leaders, Katie previously served on the HealthStream Leadership Team as Vice President of the Engagement Institute. She also served on the Baptist Health Care (BHC) leadership team in Pensacola, Florida, where she supported the system’s sustained journey to excellence. Katie has led teams of expert coaches dedicated to improving the quality of the patient experience and has been instrumental in creating leading-edge learning assets to support patient experience competencies. She is most proud of having grown Baptist Leadership Group to one of the most respected healthcare coaching practices in the country before being acquired by HealthStream in 2013.
Katie is the lead author of The HCAHPS Imperative for Creating Patient-Centered Excellence and is currently writing her second book about the importance of speaking the patient’s language. She is frequently quoted and has been published in the Huffington Post, Healthcare Financial Management Magazine and Hospitals and Health Networks. She is an energetic, internationally-recognized speaker and has presented for many highly-respected organizations, including American College of Healthcare Executives, Beryl Institute, Cleveland Clinic’s Empathy Summit, Society for Healthcare Strategy and Market Development, and Healthcare Financial Management Association.
Connect with Katie Owens
More episodes with Katie Owens
CARES™ for Consistent Patient Experiences
In our second episode of Healthcare Experience Matters, Healthcare Experience Foundation (HXF) President Katie Owens joins the podcast to discuss CARES™ for Consistent Patient Experiences. …
Delivering the Best Healthcare Experience Possible in the Face of COVID-19
Listen to “Delivering the Best Healthcare Experience Possible in the Face of COVID-19” A very special episode of the Healthcare Experience Matters podcast is available today. …
Physician Engagement, Communication and Results Sharing
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Why Physician Loyalty Matters
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Senior Leader Rounding on Physicians
Listen now to Senior Leader Rounding on Physicians: Today’s episode of Healthcare Experience Matters is about the importance of senior leader rounding on physicians and …
Avoiding Blame and Judgement, an Interview with Katie Owens
Listen now: Today’s episode of the Healthcare Experience Matters podcast is all about strategies for avoiding blame and judgement. We explore this topic with Katie …
Building a Positive Workplace Culture in Healthcare that Lasts
Listen now: How to build and sustain a positive workplace culture is explored this week on the Healthcare Experience Matters Podcast. Katie Owens, Healthcare Experience …
An Insider’s Guide to Leading with Compassion
Listen now: We are excited to bring you an insider’s guide to leading with compassion this week on the Healthcare Experience Matters Podcast. Our guest …
Conflict Management Through Communication in Healthcare
Listen Now: Today we dive into one of the most frequently requested topics that we get here at the Healthcare Experience Foundation (HXF) and that …
Expanding Your Rebound: Navigating 2023 with Agility
We encourage our podcast listeners to kick 2023 off by listening to this new broadcast from the Healthcare Experience Foundation (HXF) about expanding your rebound …
Tips for Giving Feedback and Overcoming Impression Management
Listen Now: This week on Healthcare Experience Matters we are covering communication tips for overcoming impression management. We also provide vital tips for giving feedback …
A Year in Review: 2021 and the Healthcare Experience
Listen now: As we turn the corner towards a new year, many healthcare organizations are asking, “What’s next and where do we set our priorities …
Strategies for Avoiding Blame, Judgement, and Negativity
Listen now: When times are tough, it’s often easy to fall into a trap of negative thinking. It becomes easier to pass judgement on the …
Speed to Trust: What Can We Gain with Better Senior Leader Rounding?
Listen now: Today’s Healthcare Experience Matters podcast episode features a recent webinar from the Healthcare Experience Foundation (HXF). This webinar is entitled, “Speed to Trust: …
Upstream Solutions for Resident, Faculty, and Physician Development
Burnout is growing amongst residents, faculty and physicians. Alarmingly, it is jeopardizing our ability to ensure each patient receives the best healthcare experience and affecting …
Physician Onboarding and Retention
Successful physician onboarding and retention continues to be a frequently cited barrier for organizations. Join our Healthcare Experience Foundation Team as we share innovations and …
Unlocking the Secrets of Compassionate Leadership in Healthcare
Join Healthcare Experience Foundation President Katie Owens for a special episode of the Healthcare Experience Matters Podcast this week, where she previews the upcoming event, …
Building a Culture of Engagement to Drive Healthcare Excellence
A disengaged workforce has major consequences in just about any industry. When that industry is healthcare, the consequences become even more dire. Our guest on …
CARES For Highly Reliable Patient Communication
CARES is a set of macro competencies developed by our Healthcare Experience Foundation team based on nearly 15 years of studying and coaching patient communication …
The Power of Health Literacy and Improving the Environment for Patients
Our guest on this week’s edition of the Healthcare Experience Matters podcast is Katie Owens, President of the Healthcare Experience Foundation. She leads us on …
Back to Basics- Relationship Rounding to Drive Outcomes
Trust in leadership remains a key driver of clinician and physician engagement. Yet, rounding remains an elusive strategy for healthcare leaders to create positive outcomes. …
Healthcare Experience Academy Lunch & Learn
Join our upcoming lunch and learn sessions on the use and benefits of the Healthcare Experience Foundation’s HXAcademy. The 15-minute webinar will provide you with …
Healthcare Experience Academy Lunch & Learn
Join our upcoming lunch and learn sessions on the use and benefits of the Healthcare Experience Foundation’s HXAcademy. The 15-minute webinar will provide you with …
Highly Reliable Patient Communication Starts with CARES™
This week on our podcast, we welcome Deborah Zastocki, DNP, Ed.M., MA, RN, NEA-BC, FACHE, and Katie Owens, MHA, CPXP, to provide us with an …
Back to Basics: Relationship Rounding to Drive Outcomes
Please enjoy this week’s edition of the Healthcare Experience Matters Podcast, which features a repackaged broadcast of our recent webinar titled ‘Back to Basics – …
Leading with Compassion: A Guide to Effective Healthcare Leadership
To get you in the spirit for our upcoming Foundations in Compassionate Leadership Certificate program, we encourage you to check out inspiring snippets from recent …
The Healthcare Experience (HX) Academy for Excellent Patient Encounters
This week’s episode of the Healthcare Experience Matters Podcast takes a deep dive into the Healthcare Experience (HX) Academy, and how it can drive better …
Self-Compassion and Empathy’s Vital Role in Building Healthcare Leaders
Today’s podcast is a ‘Best of’ episode of Healthcare Experience Matters, where we explore some of the most impactful conversations that have taken place on …
Unveiling HCAHPS 2.0: What You Need to Know
Join us for an informative webinar unveiling the latest announcements for HCAHPS 2.0 (Hospital Consumer Assessment of Healthcare Providers and Systems) survey. This free event …