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Communication

Improving Doctor/C-Suite Communication to Advance Patient Care

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An indispensable pillar of leadership is strong communication, and effective communication with the c-suite is crucial for improving our environment at scale and building a thriving atmosphere for staff.

This is especially true in healthcare when it comes to communicating with the c-suite.

George Mayzell, MD, MBA, joined our Healthcare Experience Matters Podcast this week to discuss how doctors can better communicate with the c-suite to improve patient care.

We also discuss Dr. Mayzell’s personal leadership journey as a physician and what he has learned along the way.

As a physician, chief medical officer, senior leader, and coach, Dr. Mayzell draws upon his extensive experience to help physicians communicate better and create meaningful improvements for the patients we serve. He is an integral member of the Healthcare Experience Foundation’s (HXF) coaching faculty.

Before joining HXF, Dr. Mayzell served in a variety of notable capacities over the years.

To name a few of his accolades, he is the founder and president of Empowered Healthcare, the past Chief Clinical Officer for Vizient Southeast, has served as the SVP-CMO and Chief Clinical Integration Officer for AMITA Health in Chicago, has served as CEO of Health Choice (a PHO and CIN), as well as an SVP of Methodist Le Bonheur Healthcare in Memphis.

In addition to more than 10 years of practice experience, Dr. Mayzell has dedicated over a decade to working in senior leadership positions at the University of Florida and Shands Hospital, as well as at Blue Cross Blue Shield of Florida.

As part of his ongoing work with HXF, Dr. Mayzell will further discuss ways to collaborate effectively with the c-suite in the upcoming Physician Leadership Foundations Certificate program, where he will be a featured speaker.

Physician Leadership Foundations

Join our HXF physician coaches, including Dr. Mayzell, and industry perspective speakers for an engaging online peer collaboration learning experience in the June or Fall cohort of the Physician Leadership Foundations Certificate Program.

Sessions will be held on June 3, 10, and 17, and once again in the fall. Learn more about the Physician Leadership Foundation Certificate program.

As part of this event, you will discover how to develop advanced leadership skills that contribute to medical staff engagement and improved organizational outcomes. This program will equip participants with strategies and tools to address some of the top leadership challenges physicians face:

  • How do you communicate with your colleagues?
  • How do you lead to maximize patient care and safety?
  • What are better strategies for managing conflict and completing priorities?
  • How do you deal with challenging patient experiences?

Getting Doctor/C-Suite Communication Right

In this interview, Dr. Mayzell emphasized the importance of aligning communication styles with executives and why it matters.

Understanding their perspectives to influence decisions effectively takes time, practice, effort and even research.

He highlighted the need for strategic communication, tailoring messages to prioritize financial or quality metrics depending on the audience you are speaking with. Dr. Mayzell stressed the significance of slowing down and considering the recipient’s communication style, especially in high-pressure situations.

Drawing from personal experiences and mentorship, he underscored the value of learning from mistakes and seeking coaching for professional growth.

In this podcast, Dr. Mayzell articulated the connection between enhanced patient experience, improved outcomes, and provider engagement, advocating for taking time to learn about different approaches in healthcare leadership.

In addition to discussing effective communication strategies, the interview explores broader themes such as the significance of patient experience in driving better outcomes and provider engagement. Dr. Mayzell underscored the interconnectedness of these elements, emphasizing the need for a comprehensive approach to healthcare leadership.

More HX Matters Podcasts

Our podcast is dedicated to transforming the health care experience so that every person can receive and deliver the best care.

You can subscribe to our podcast for free on all major podcast platforms and for video of our interviews, you can always check out the Healthcare Experience Foundation (HXF) on YouTube. Catch up on all episodes of our podcast by subscribing and following us on Apple Podcasts, Spotify, Stitcher, Amazon Music and more.

Meet George Mayzell, MD, MBA

Dr. Mayzell has a passion for helping healthcare leaders, staff and physicians restore purpose and joy to their work. At the Healthcare Experience Foundation, Dr. Mayzell is working to innovate physician leadership development, build resilient and engaged physicians and providers, strengthen relationships between administration and medical staff, and develop patient-centered competencies.

As a physician, chief medical officer, senior leader, and now coach, Dr. Mayzell draws upon his extensive experience to help organizations create meaningful improvements that matter.

Before joining the Healthcare Experience Foundation team, Dr. Mayzell served in a variety of notable capacities over the years. He is the founder and president of Empowered Healthcare, the past Chief Clinical Officer for Vizient Southeast, has served as the SVP/CMO and Chief Clinical Integration Officer for AMITA Health in Chicago, has served as CEO of Health Choice (a PHO and CIN), as well as a SVP of Methodist Le Bonheur Healthcare in Memphis.

In addition to more than 10 years of practice experience, Dr. Mayzell has dedicated more than 10 years of his life working in senior leadership positions for the University of Florida and Shands Hospital, and Blue Cross Blue Shield of Florida. He has held positions on the c-suite, as medical director and has worked through complexities such as care management redesign, clinical variation, clinical integration and physician leadership.

Dr. Mayzell has co-authored several books including “Leveraging Lean in Healthcare” and “Physician Alignment, as well as “Population Health”.

Dr. Mayzell is a board certified internist and geriatrician, having received his medical degree from The Rutgers News Jersey Medical School, and his MBA from Jacksonville University.

While Dr. Mayzell finds his role in administration and leadership fulfilling, he believes that there’s no greater fulfillment than helping health systems and physicians achieve their full potential.

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