Joining us this week on the Healthcare Experience Matters Podcast is Deborah K. Zastocki, DNP, EdM, MA, RN, NEA-BC, FACHE(r). Deborah brings her expertise to our show while expressing her thoughts on how effective leadership can aid in reducing employee turnover.
It is a very pertinent discussion to today’s healthcare environment that is often subject to the consequences of a difficult hiring environment. As discussed in previous episodes of our podcast, retaining great employees is a must for healthcare institutions in 2022.
Deborah is a Coach with us here at the Healthcare Experience Foundation. With more than 30 years of experience, Deborah’s professional career has been highlighted as a clinical professional journey from staff nurse to nurse executive roles, author, adjunct faculty, and healthcare executive. We are excited to have her join our podcast for the first time.
Effective leadership behavior helps build an engaged workforce with high levels of enthusiasm and compassion for patients often times the result. Today’s conversation with Deborah starts with her telling us about the importance of leading by example.
“Leading by example is one of the key behaviors that makes a difference for the culture of the organization, but the key is you need to be able to do it consistently,” she told us.
Leading by example helps build trust. It may also help colleagues see you as a coach or mentor which can be helpful with team building and overall employee engagement.
“I also think it helps people when they're with you see that they have an opportunity for mentoring and coaching, so they can ask you questions,” she added. “All of these things start that relationship building, which is pivotal for helping to have staff want to remain in your organization.”
Creating a sense of belonging and relationship building can be another key benefit of effective leadership behavior as we also learn in this interview.
“When people feel like there's an emotional connection and there is a sense of ownership by the organization that they want the employee to feel supported, that begins to translate to the staff person being eager and willing to go beyond what you would normally expect,” she said.
Watch Today’s Podcast
You can watch this interview in its entirety here:
More HXF Podcasts
The latest five podcasts of the Healthcare Experience Matters Podcast are available here:
- Advancing the Patient Experience in Children’s Healthcare
- Communication and Patient Empathy in Fast-Paced Settings
- New Research on the Practical Application of Leader Behaviors
- An Insider’s Guide to Leading with Compassion
- A Thank You to Our Nation’s Healthcare Workers from our Podcast Director
You can subscribe to our podcast for free on all major podcast platforms and for video of our interviews, you can always check out the Healthcare Experience Foundation (HXF) on YouTube. Catch up on all episodes of our podcast by subscribing and following us on Apple Podcasts, Spotify, Stitcher, Amazon Music and more.
Learn More About Deborah
Deborah K. Zastocki, DNP, EdM, MA, RN, NEA-BC, FACHE(r), is currently founder and president of Legacy Healthcare Management Consulting in North Carolina. She received her BSN from the University of Rhode Island, both Masters’ degrees from Teachers College Columbia University, and her DNP from the University of Medicine and Dentistry of NJ.
Her new endeavors include authoring professional educational offerings, healthcare consulting, focusing on organization and leadership transformational change, and executive, business, and wellness coaching. She has assisted numerous nursing leaders with personal and professional coaching. Recently she became a Qigong Medical Practitioner.
Formerly, as president and CEO of Chilton Medical Center, in Pompton Plains, NJ, she successfully led the organization through developing and implementing strategic plans. After integration with Atlantic Health System, she was a health system executive.