Burnout & Resilience

How to Reduce Physician and Healthcare Worker Burnout

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Listen now “How to Reduce Physician and Healthcare Worker Burnout”

We are pleased to welcome Dr. George Mayzell back to Healthcare Experience Matters today. Dr. Mayzell provides information on how organizations can decrease physician and healthcare worker burnout in this newest edition of our weekly podcast dedicated to transforming the healthcare experience. 

Dr. Mayzell is a board-certified internist, geriatrician, and a physician coach and speaker with the Healthcare Experience Foundation (HXF). He is a leading voice in the ongoing battle to prevent burnout in medicine. Dr. Mayzell has co-authored several books including, Leveraging Lean in Healthcare and Physician Alignment

We invited him on the podcast today to discuss his most recently published book, The Resilient Healthcare Organization: How to Reduce Physician and Healthcare Worker Burnout

If you missed it, Dr. Mayzell shared his thoughts on this vitally important subject in his first appearance on our podcast. Make sure to listen to Resilience and Burnout with Dr. George Mayzell for some background information on today’s episode. 

“Burnout happens in every industry and it’s not unique to healthcare, but in healthcare, the burnout actually affects patient care and patient safety, so it really has a huge impact well beyond just the individuals involved,” Dr. Mayzell said. 

Burnout in the Time of Covid-19

Today’s podcast has some overlap with his first podcast appearance, but is more focused on the work and research that went into writing Resilience and Burnout. We also cover the burden that the Covid-19 pandemic has brought to the healthcare workforce. 

Dr. Mayzell thinks the pandemic taught us that in a moment of deep crisis, we have more resiliency than we thought. We saw people pulling together to take care of very sick patients selflessly. However, he also describes the pandemic as exposing a lot of the flaws in the healthcare system.

“The pandemic taught that we have more resilience that we thought we did, but it also brought up a lot of the warts in the healthcare system,” he said. 

When the Covid-19 crisis hopefully winds down, Dr. Mayzell will be interested to see how that change will once again impact burnout. This is a chapter of his book that has yet to be written. 

Moving in the Right Direction

While there is a lot of work to be done, Dr. Mayzell leaves us with some reasons to be optimistic about the direction that many healthcare organizations are heading in battling burnout.

“I’ve seen people starting to do a lot of good work on this and it’s becoming recognized,” he said. 

“I think what we really have to see is organizations really recognizing that this is important, and they should be measuring it, and they should be putting resources in to impact it,” he continued. “This ultimately will be a way they take better care of patients.”

There are certainty reasons for us to be optimistic. However, it will take a lot more than what Dr. Mayzell calls “long walks and granola,” or superficial ways some organizations fight burnout, to really make a lasting change that can ultimately benefit the patient experience in dramatic ways.

Learn More

You can listen to the full broadcast of today’s new podcast with Dr. Mayzell by accessing the embedded podcast player located below:

After you’ve listened to today’s podcast, you can make sure to check out more episodes of Healthcare Experience Matters for free wherever you get your favorite podcasts! We are available on Apple Podcasts, Spotify, YouTube and in many other popular podcast directories and apps.

To learn more about Dr. Mayzell’s work on resilience and burnout, check out his latest book, The Resilient Healthcare Organization: How to Reduce Physician and Healthcare Worker Burnout.

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Meet George Mayzell, MD, MBA

Dr. Mayzell has a passion for helping healthcare leaders, staff and physicians restore purpose and joy to their work. At the Healthcare Experience Foundation, Dr. Mayzell is working to innovate physician leadership development, build resilient and engaged physicians and providers, strengthen relationships between administration and medical staff, and develop patient-centered competencies.

As a physician, chief medical officer, senior leader, and now coach, Dr. Mayzell draws upon his extensive experience to help organizations create meaningful improvements that matter.

Before joining the Healthcare Experience Foundation team, Dr. Mayzell served in a variety of notable capacities over the years. He is the founder and president of Empowered Healthcare, the past Chief Clinical Officer for Vizient Southeast, has served as the SVP/CMO and Chief Clinical Integration Officer for AMITA Health in Chicago, has served as CEO of Health Choice (a PHO and CIN), as well as a SVP of Methodist Le Bonheur Healthcare in Memphis.

In addition to more than 10 years of practice experience, Dr. Mayzell has dedicated more than 10 years of his life working in senior leadership positions for the University of Florida and Shands Hospital, and Blue Cross Blue Shield of Florida. He has held positions on the c-suite, as medical director and has worked through complexities such as care management redesign, clinical variation, clinical integration and physician leadership.

Dr. Mayzell has co-authored several books including “Leveraging Lean in Healthcare” and “Physician Alignment, as well as “Population Health”.

Dr. Mayzell is a board certified internist and geriatrician, having received his medical degree from The Rutgers News Jersey Medical School, and his MBA from Jacksonville University.

While Dr. Mayzell finds his role in administration and leadership fulfilling, he believes that there’s no greater fulfillment than helping health systems and physicians achieve their full potential.

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