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Lorraine Parker-Clegg joins the Healthcare Experience Matters Podcast this week for a truly inspiring chat about navigating generational diversity.

Lorraine touches on the challenges and benefits of a multigenerational workforce when it comes to working in healthcare and other industries. She also brings the discussion back to its impact on the patient experience.

Lorraine has deep expertise in engaging the multigenerational workforce. She has an extensive healthcare and human resources background.

“Ultimately, every facet of the world that we’re living in from a human resources standpoint is impacted by this,” Lorraine said.

Lorraine joined her current company, Allison Transmission, as Chief People Officer in Human Resources in October 2020. She has spent much of her career working in Talent Acquisition and Human Resources throughout the United State and Europe.

She posses a wealth of information on the many intricacies involved when people of many different generations come together to achieve a likeminded goal.

“When we think about diversity in its broadest sense, it’s all about having a wide variety of perspectives,” she said.

Many important topics covered on today’s episode include: 

• Being inclusive
• Representing the perspectives of those that we serve
• Communication between different generations
• The importance of co-existence

Today’s chat is focused on generational diversity in the healthcare sector, but the key takeaways from this podcast interview are applicable to a wide variety of industries.

Watch This Podcast

You can watch today’s podcast here:

Time Stamps

Looking for the timestamps of how this podcast breaks down?  Use the below timestamps to jump to any section:

• An introduction to Lorraine and her background (:15)
• Lorraine defines generational diversity (1:45)
• Generational diversity as a focus of healthcare organizations and hospitals in 2022 (3:50)
• What are some of the difficulties organizations face with a multigenerational workforce?  (6:50)
• The advantages of having a multigenerational workforce in healthcare (8:25)
• Is there any other ways a multigenerational workforce may impact the patient experience? (9:45)

More HXF Podcasts

Healthcare Experience Matters covers topics like combatting physician burnout, mindfulness, empathy, compassion fatigue and much more. Catch up on all episodes of our podcast by subscribing and following us for free on all major podcast platforms, this includes Apple Podcasts, Spotify, Stitcher, Amazon Music and more.

We publish a new podcast every Thursday morning so please stay tuned for more shows!

The latest five podcasts of our show are also available here:

• The Patient Experience in a Multilingual Setting
• What it Takes to Build a Top Ten Most-trusted Healthcare Brand
• The Quest to Continuously Improve the Patient Experience
• Exploring the Code Breathe Initiative with Dr. Joshua Schwarzbaum
• Speed to Trust: What Can We Gain with Better Senior Leader Rounding?

Explore the HXAcademy

The HXAcademy is a rich digital library of evidenced-based video lessons full of tips, strategies, and valuable information you can implement today. In a very short time you can raise your EQ with the Amplifying Emotional Intelligence course; or discover how to best support physicians and providers when burnout is present with the Burnout & Resilience course. Plus there is much more, including these dynamic courses:

• Accelerating Medical Practice Success
• CARES
• Conversation Curve
• Empathy
• Creating HCAHPS Excellence
• Service Recovery
• Senior Leader Rounding on Physicians and Providers
• Patient Experience of Care Survey
• Patient Rounding-  coming soon 

You can also explore our new Mindful Resources section for quick, complimentary videos that provide insights into managing unique and challenging environments in healthcare.

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Culture, DEI, PRC