Since 2021, the Healthcare Experience Matters podcast has (hopefully) been a part of your Thursday morning routine, and we are honored to have had the chance to bring you insightful conversations and deep storytelling on various aspects impacting the healthcare experience. Hosted by Casey Callanan, MBA, the podcast has reached a significant milestone with today’s 100th episode. In this special edition, we celebrate this achievement by highlighting six of the most popular episodes based on download and YouTube views.

By reaching our 100th episode, it’s evident that the show has provided a platform for insightful discussions, and it truly would not be possible without the array of incredible guests we are honored to have visited our show. We are grateful for the loyal listeners who have made this milestone 100th episode possible.

Here’s to the next 100 episodes of the Healthcare Experience Matters podcast, where more valuable insights and conversations await. If you want to dive deeper into any of the featured episodes, you can find the full links below with timestamps of when they can be heard in today’s podcast.

[1:35] The Importance of Mental Health, an Interview with Dr. Tammie Chang

[5:55] Practicing Emotional Intelligence as a Healthcare Provider with Dr. Paul Glisson

[7:33] The BATHE Technique for Improved Physician/Patient Communication with Dr. Kacey Gibson

[12:12] Keeping it Simple to Drive Excellent Patient Experience with Jeff Robbins

[15:17] Addressing Burnout Among Medical Assistants

[17:23] Reflections of Transformation from a Physician Leader to Patient and Back with Dr. David Zaas

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The Importance of Mental Health, an Interview with Dr. Tammie Chang

Original Air Date: March 17, 2022

Dr. Chang is on a mission to end the stigma attached to discussing mental health struggles. She believes we are all better served when we discuss mental health struggles openly, especially as healthcare professionals. We applaud Dr. Chang for her candor, sincerity, and courage. This podcast interview deals with emotional wellness, the pressure of working in a demanding field, and many other issues facing today’s physicians and healthcare workforce.

Practicing Emotional Intelligence as a Healthcare Provider with Dr. Paul Glisson

Original Air Date: April 28, 2022

Dr. Glisson currently serves as Chief Medical Officer with Infirmary Health in Mobile, Ala.  He joined our show with a discussion centered around his thoughts on the importance of emotional intelligence and its value to the worldwide community of healthcare workers and the patient experience.

The BATHE Technique for Improved Physician/Patient Communication with Dr. Kacey Gibson

Original Air Date: December 1, 2022

Dr. Kacey Gibson joined us for a chat about implementing the BATHE technique in your daily interactions as a healthcare provider. Dr. Gibson is a family medicine doctor in Pensacola, Fla., and a Physician Coach faculty member with the Healthcare Experience Foundation (HXF) team. She has an unrelenting passion for improving physician/patient communication. BATHE is an acronym for Background, Affect, Trouble, Handling, and Empathy.

Keeping it Simple to Drive Excellent Patient Experience with Jeff Robbins

Original Air Date: July 7, 2022

Jeff joined us for a memorable discussion on what drives his passion for promoting excellent patient experiences.  As you will hear in this show, Jeff explains in simple terms how healthcare professionals can engage their patients to drive excellent experiences. We are grateful for Jeff’s candor on today’s emotional podcast interview.

Jeff shares a personal story about his own mother’s experience in the hospital. This story has helped shape the passion he has for the coaching work he is a part of with the Healthcare Experience Foundation (HXF).

Addressing Burnout Among Medical Assistants

Original Air Date February 2, 2022

Timothy Seay-Morrison, EdD, LCSW, co-author of the research article called, Factors Affecting Burnout Among Medical Assistants, joined the Healthcare Experience Matters podcast to discuss the study. Dr. Seay-Morrison’s article appeared in the Journal of Healthcare Management. He sat down with our podcast to discuss the issue of burnout among medical assistants, and he shared forward thinking ideas for addressing burnout overall.

Reflections of Transformation from a Physician Leader to Patient and Back with Dr. David Zaas

Original Air Date: October 21, 2021

Simply put, Dr. Zaas is a man with a powerful story to tell. He reflects on his journey for us on today’s episode. This story includes his transition from a healthcare leader to a patient diagnosed with Acute Myeloid Leukemia.

Dr. Zaas serves as Chief Executive Officer for Medical University of South Carolina (MUSC) Health – Charleston Division and Chief Clinical Officer for MUSC Health. He previously served as the President of Duke Raleigh Hospital from 2014 to 2020.

As he shared with us on today’s podcast, when Dr. Zaas transitioned from a role as a physician-scientist to patient, he found himself vulnerable, scared, and worried about the future. As a married father of two boys, he was not worried about himself though—he was concerned about how to care for his wife and children.

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