Since 2021, the Healthcare Experience Matters podcast has (hopefully) been a part of your Thursday morning routine, and we are honored to have had the chance to bring you insightful conversations and deep storytelling on various aspects impacting the healthcare experience. Hosted by Casey Callanan, MBA, the podcast has reached a significant milestone with today’s 100th episode. In this special edition, we celebrate this achievement by highlighting six of the most popular episodes based on download and YouTube views.
By reaching our 100th episode, it’s evident that the show has provided a platform for insightful discussions, and it truly would not be possible without the array of incredible guests we are honored to have visited our show. We are grateful for the loyal listeners who have made this milestone 100th episode possible.
Here’s to the next 100 episodes of the Healthcare Experience Matters podcast, where more valuable insights and conversations await. If you want to dive deeper into any of the featured episodes, you can find the full links below with timestamps of when they can be heard in today’s podcast.
The Importance of Mental Health, an Interview with Dr. Tammie Chang
Original Air Date: March 17, 2022
Dr. Chang is on a mission to end the stigma attached to discussing mental health struggles. She believes we are all better served when we discuss mental health struggles openly, especially as healthcare professionals. We applaud Dr. Chang for her candor, sincerity, and courage. This podcast interview deals with emotional wellness, the pressure of working in a demanding field, and many other issues facing today’s physicians and healthcare workforce.
Practicing Emotional Intelligence as a Healthcare Provider with Dr. Paul Glisson
Original Air Date: April 28, 2022
Dr. Glisson currently serves as Chief Medical Officer with Infirmary Health in Mobile, Ala. He joined our show with a discussion centered around his thoughts on the importance of emotional intelligence and its value to the worldwide community of healthcare workers and the patient experience.
The BATHE Technique for Improved Physician/Patient Communication with Dr. Kacey Gibson
Original Air Date: December 1, 2022
Dr. Kacey Gibson joined us for a chat about implementing the BATHE technique in your daily interactions as a healthcare provider. Dr. Gibson is a family medicine doctor in Pensacola, Fla., and a Physician Coach faculty member with the Healthcare Experience Foundation (HXF) team. She has an unrelenting passion for improving physician/patient communication. BATHE is an acronym for Background, Affect, Trouble, Handling, and Empathy.
Keeping it Simple to Drive Excellent Patient Experience with Jeff Robbins
Original Air Date: July 7, 2022
Jeff joined us for a memorable discussion on what drives his passion for promoting excellent patient experiences. As you will hear in this show, Jeff explains in simple terms how healthcare professionals can engage their patients to drive excellent experiences. We are grateful for Jeff’s candor on today’s emotional podcast interview.
Jeff shares a personal story about his own mother’s experience in the hospital. This story has helped shape the passion he has for the coaching work he is a part of with the Healthcare Experience Foundation (HXF).
Addressing Burnout Among Medical Assistants
Original Air Date February 2, 2022
Timothy Seay-Morrison, EdD, LCSW, co-author of the research article called, Factors Affecting Burnout Among Medical Assistants, joined the Healthcare Experience Matters podcast to discuss the study. Dr. Seay-Morrison’s article appeared in the Journal of Healthcare Management. He sat down with our podcast to discuss the issue of burnout among medical assistants, and he shared forward thinking ideas for addressing burnout overall.
Reflections of Transformation from a Physician Leader to Patient and Back with Dr. David Zaas
Original Air Date: October 21, 2021
Simply put, Dr. Zaas is a man with a powerful story to tell. He reflects on his journey for us on today’s episode. This story includes his transition from a healthcare leader to a patient diagnosed with Acute Myeloid Leukemia.
Dr. Zaas serves as Chief Executive Officer for Medical University of South Carolina (MUSC) Health – Charleston Division and Chief Clinical Officer for MUSC Health. He previously served as the President of Duke Raleigh Hospital from 2014 to 2020.
As he shared with us on today’s podcast, when Dr. Zaas transitioned from a role as a physician-scientist to patient, he found himself vulnerable, scared, and worried about the future. As a married father of two boys, he was not worried about himself though—he was concerned about how to care for his wife and children.
More HX Matters Podcasts
Our podcast is dedicated to transforming the health care experience so that every person can receive and deliver the best care.
You can subscribe to our podcast for free on all major podcast platforms and for video of our interviews, you can always check out the Healthcare Experience Foundation (HXF) on YouTube. Catch up on all episodes of our podcast by subscribing and following us on Apple Podcasts, Spotify, Stitcher, Amazon Music and more.
Meet David Zaas, MD, MBA; CEO (MUSC) Health – Charleston Division, and CCO for MUSC Health
More episodes with David Zaas, MD, MBA; CEO (MUSC) Health – Charleston Division, and CCO for MUSC Health
Reflections of Transformation from a Physician Leader to Patient and Back
Listen now to this podcast: David Zaas, MD, MBA, is our guest this week on the Healthcare Experience Matters podcast. Simply put, Dr. Zaas is …
Meet Timothy Seay-Morrison, EdD, LCSW
Meet Jeff Robbins
Jeff Robbins, MBA, CPXP is the Director of Healthcare Experience Coaching with a proven track record in creating patient and physician/provider experience improvement in inpatient, emergency department and clinic settings. Jeff has had success in creating physician coaching and mentorship programs in a variety of non-profit, for profit and academic healthcare environments.
Jeff has served as leader of cardiovascular, internal medicine, psychiatry services and has 15 years of healthcare experience in group practice, long-term care, behavioral health, skilled nursing facilities and residential care facilities. He is a sought after speaker with particular emphasis on the Stories Behind N-size, Brain Based Coaching, Civility/Considerate Conduct and Etiquette Based Medicine. Jeff has served in numerous leadership roles in community and academic healthcare settings.
Connect with Jeff Robbins
More episodes with Jeff Robbins
Keeping it Simple to Drive Excellent Patient Experiences
Listen now: Making his second appearance as a guest on the Healthcare Experience Matters Podcast this week is Jeff Robbins. Jeff joins us for a …
What it Takes to Restore a Culture of Civility in Healthcare
Listen Now: The need to foster healthy work environments for our leaders, staff and physicians and equip our teams with tools to broaden civility and …
How to Fix Incivility in the Workplace with Jeff Robbins
Listen Now: Tackling some of the toughest topics in healthcare is what this podcast is all about and for many folks out there, few things …
Using Data to Tell a Story and Improve the Patient Experience
Listen now: Making his first appearance ever on the Healthcare Experience Matters Podcast this week is Jeff Robbins. Jeff is a Coaching Leader with the …
Meet Kacey Gibson, DO
Kacey Gibson, D.O., is a caring, board certified family medicine physician who is known for working hand in hand with her patients to get them through their medical issues from start to finish. She provides quality and compassionate health care to patients in the Gulf Breeze community at her office located in Tiger Point. Dr. Gibson is currently accepting new patient appointments and welcomes the opportunity to care for you and your family.
More episodes with Kacey Gibson, DO
Surviving Tragic Times: Mental Wellbeing Tips for Healthcare Providers and our Patients
Natural disasters and tragedy can strike without warning leaving us forever changed. Returning to work after a tragedy can prove to be an extremely difficult …
The Problem with a Lack of Civility in Health Care with Cynthia Clark
Joining us this week on the Healthcare Experience Matters Podcast for a chat about civility is Cynthia Clark PhD, RN, ANEF, FAAN. She is the Founder of …
The BATHE Technique for Improved Physician/Patient Communication
Listen Now: We have Dr. Kacey Gibson back on our Healthcare Experience Matters Podcast this week for a chat about implementing the BATHE technique in …
Communication and Patient Empathy in Fast-Paced Settings
Listen now: Today’s podcast with Dr. Kacey Gibson might best be summed up in three simple words: “Just Be Human.” We are excited to be …
Meet Dr. Tammie Chang
Meet Paul Glisson, D.O., MBA, FACEP
More episodes with Paul Glisson, D.O., MBA, FACEP
Practicing Emotional Intelligence as a Healthcare Provider
Listen now: Our guest on this week’s episode of Healthcare Experience Matters is Paul Glisson, D.O., MBA, FACEP. Dr. Glisson currently serves as chief medical …
The Value of Social Intelligence in Healthcare Leadership
Last time we chatted with today’s guest on the Healthcare Experience Matters Podcast, Paul Glisson, DO, MBA, FACEP, spoke with us about the benefits of strong emotional …