Customer Intelligence Advocate
Jeff is perfectly suited to conduct patient experience improvement across the continuum of care by combining measurement with competency development. As a former group practice manager, Jeff knows intricately how to transform culture to deliver a remarkable experience to the patient—and he has demonstrated success.
Jeff builds on 15 years of healthcare experience in group practice, long-term care skilled nursing facilities and residential care facilities. Jeff spent four years managing the practices of a diabetes and endocrinology center, a cardiology clinic and a medical specialty clinic.
Jeff holds a master’s degree in Business Management from Baker University in Baldwin City, Kansas, and a bachelor’s degree in Political Science from the University of Missouri. He is a Certified Patient Experience Professional and a Licensed Nursing Home Administrator.