Customer Intelligence Advocate
JJeff Robbins, MBA, CPXP is the Director of Healthcare Experience Coaching with a proven track record in creating patient and physician/provider experience improvement in inpatient, emergency department and clinic settings. Jeff has had success in creating physician coaching and mentorship programs in a variety of non-profit, for profit and academic healthcare environments.
Jeff has served as leader of cardiovascular, internal medicine, psychiatry services and has 15 years of healthcare experience in group practice, long-term care, behavioral health, skilled nursing facilities and residential care facilities. He is a sought after speaker with particular emphasis on the Stories Behind N-size, Brain Based Coaching, Civility/Considerate Conduct and Etiquette Based Medicine. Jeff has served in numerous leadership roles in community and academic healthcare settings.