Powerhouse Strategies for Physician Onboarding and Retention

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This week on our podcast, we welcome George Mayzell, MD, MBA, and Rob Minkes, MD, PhD, MS-LOD, to provide us with valuable methods for both onboarding and retaining physicians.

Drs. Mayzell and Minkes are longtime contributors to the Healthcare Experience Matters Podcast and currently serve as physician coaches at the Healthcare Experience Foundation.

Effective physician onboarding and retention continue to be frequently cited barriers for organizations. In this week’s podcast, we share innovations and practical strategies that support physician engagement, strengthen team interactions, and drive successful partnerships with administration.

This broadcast is a recent live learning event webinar that has been condensed and shortened for a more friendly podcast listening experience. These live 30-minute webinars are designed to provide you and your team with real-time knowledge and improvement practices from experts across the fields of healthcare and leadership.

Our educational content provides up-to-date knowledge that positions leaders, physicians, and staff to deliver consistent and exceptional experiences.

Make sure to visit our archive of past webinars to learn more. You can also explore the Healthcare Experience Academy for a comprehensive library of tools and training.

With all our learning materials, whether it’s our weekly podcast or monthly live learning event webinars, our goal is to inspire and activate your organization’s most important resource – its people.

Why Physician Onboarding and Retention is Key

Effective physician onboarding and retention are crucial to the longevity and performance of organizations in our field.

“Physician onboarding and orientation are often overlooked opportunities that can help organizations attract top talent, which is a need for most of our organizations,” Dr. Minkes said.

When it comes to retention, one of the key areas we need to focus on is physician engagement. Engaging physicians from the start of their journey with an organization is essential for establishing a lasting and happy relationship for all parties involved.

We discuss methods to create an inclusive and supportive environment that fosters collaboration, professional growth, and job satisfaction. By promoting physician engagement, organizations can enhance retention rates and foster a sense of belonging throughout the entire workforce.

Exploring strategies to strengthen team interactions is a must. Effective teamwork is crucial in healthcare settings as it ensures seamless coordination, improves patient outcomes, and enhances job satisfaction among healthcare professionals.

The techniques discussed within today’s conversation encourage communication, collaboration, and mutual respect among team members, fostering a positive and cohesive work environment.

Additionally, we cannot talk about effective physician onboarding and retention without acknowledging the need to build successful partnerships with administration. Collaboration between physicians and administrative staff is vital for achieving organizational goals and providing high-quality patient care.

When healthcare organizations make implementing innovative approaches and practical strategies to solve these issues a priority, a lasting, positive impact is likely to reverberate throughout the entire organization and beyond.

Effective physician onboarding and retention are crucial to building the next generation of leaders. Individuals in a position to lead by example ensure a bright and sustainable future for us all.

“We know that when it’s done right, our new provider hires can become the change agents and leaders we seek,” Dr. Minkes said.

It is no secret that physician onboarding and retention are ongoing challenges faced by healthcare organizations. However, by adopting innovative approaches and practical strategies, organizations can overcome these barriers.

“What we can often forget is that effective onboarding really leads to retention, and retention is critical,” Dr. Mayzell said.

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Meet George Mayzell, MD, MBA

Dr. Mayzell has a passion for helping healthcare leaders, staff and physicians restore purpose and joy to their work. At the Healthcare Experience Foundation, Dr. Mayzell is working to innovate physician leadership development, build resilient and engaged physicians and providers, strengthen relationships between administration and medical staff, and develop patient-centered competencies.

As a physician, chief medical officer, senior leader, and now coach, Dr. Mayzell draws upon his extensive experience to help organizations create meaningful improvements that matter.

Before joining the Healthcare Experience Foundation team, Dr. Mayzell served in a variety of notable capacities over the years. He is the founder and president of Empowered Healthcare, the past Chief Clinical Officer for Vizient Southeast, has served as the SVP/CMO and Chief Clinical Integration Officer for AMITA Health in Chicago, has served as CEO of Health Choice (a PHO and CIN), as well as a SVP of Methodist Le Bonheur Healthcare in Memphis.

In addition to more than 10 years of practice experience, Dr. Mayzell has dedicated more than 10 years of his life working in senior leadership positions for the University of Florida and Shands Hospital, and Blue Cross Blue Shield of Florida. He has held positions on the c-suite, as medical director and has worked through complexities such as care management redesign, clinical variation, clinical integration and physician leadership.

Dr. Mayzell has co-authored several books including “Leveraging Lean in Healthcare” and “Physician Alignment, as well as “Population Health”.

Dr. Mayzell is a board certified internist and geriatrician, having received his medical degree from The Rutgers News Jersey Medical School, and his MBA from Jacksonville University.

While Dr. Mayzell finds his role in administration and leadership fulfilling, he believes that there’s no greater fulfillment than helping health systems and physicians achieve their full potential.

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Meet Rob Minkes, MD, PhD, MS-LOD

Dr. Robert (Rob) Minkes brings over twenty years of healthcare leadership experience. He is passionate about helping physicians, leaders, staff, teams, and organizations align their values with the amazing work performed each day. Dr. Minkes believes in coaching partnerships to empower others to foster new and healthy perspectives. Dr. Minkes most recently served as the System Medical Director for Adult Specialty and Surgical Services at Lee Health in Fort Myers, Florida, and supported leadership development, financial recovery, and alignment to the care continuum and value transformation. Dr. Minkes was responsible for clinical and patient experience initiatives, recruiting and onboarding physician and clinical providers, performance evaluation, and peer support programs.

Dr. Minkes is a board-certified general and pediatric surgeon who previously practiced as a pediatric surgeon for over twenty years in academic and private practice settings. Dr. Minkes joined Lee Health in 2016 as Medical Director of Pediatric Surgical Services and helped open Golisano Children’s Hospital of Southwest Florida. Dr. Minkes previously opened Children’s Medical Center in Plano, Texas, and served as the Medical Director/Chief Clinical Officer and Chief of Pediatric Surgical Services.

Dr. Minkes grew up in Miami, Florida, and received his Bachelor of Science from the University of Miami. He attended Tulane University School of Medicine in New Orleans and earned a Ph.D. in pharmacology in 1991 and his medical degree in 1992. He completed his general and pediatric surgical training at Washington University in St. Louis. He previously served as Chief of Pediatric Surgery for Louisiana State University Health Sciences Center and Professor of Surgery at the University of Texas Southwestern in Dallas. Dr. Minkes received his Master of Science in Leadership and Organizational Development from the University of Texas at Dallas, earned certificates in Transformational Leadership and Executive and Professional Coaching, and is an International Coaching Federation credentialed coach

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