How to Best Lead with Authenticity in Healthcare

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Carla Parker-Hollis joins the Healthcare Experience Matters Podcast this week to discuss the essential elements of authentic healthcare leadership. This discussion is moderated by Kathleen Lynam, an Executive Coach and Senior Advisor with the Healthcare Experience Foundation (HXF).

Carla is the Chief Operating Officer of Jersey City Medical Center at RWJBarnabas Health.

Kathleen and Carla are major contributors to the HXF’s certificate programs that are dedicated to fostering the management skills of the emerging leaders in healthcare.

Physician Leadership Foundation Certificate

Ready to foster and strengthen meaningful relationships with your patients? Join us for our upcoming Physician Leadership Foundations Certificate taking place on June 3, 10, and 17th.

This PX Institute-Approved Certificate Program aims to deliver practical knowledge and lessons from leaders across a wide spectrum of healthcare disciplines. By using real-world examples and case studies, it unlocks the leadership potential of physicians, helping them achieve greater business and strategic goals.

Learn more about the Physician Leadership Foundation Certificate program.

Authentic Healthcare Leadership

In healthcare, authenticity ranks near the top among guiding principles for future success as a leader. In this interview, Carla shares her insights on authentic leadership, drawing from her extensive experience in the field.

Carla’s journey to healthcare leadership began outside the clinic, with a background in business and a passion for relationship-building before embarking on a career path that led her to prominent roles in healthcare organizations across the country.

Through each experience, Carla honed her leadership skills, guided by mentors whose compassionate and authentic leadership style left a lasting impression. Authentic leadership, as Carla describes it, is both internal and external. It entails staying true to oneself and one’s values while building genuine connections with others.

In this interview, she highlights the importance of leading with heart and compassion, citing examples of leaders who inspire through their authenticity, such as her mentors, who characterized leadership by knowing their team members personally and leading by example.

Reflecting on her own growth as a leader, Carla is a major proponent of investing in continuous learning and mentorship. She encourages emerging leaders to believe in themselves, maintain a patient-centric approach, and extend a helping hand to others along their journey.

For Carla, authenticity is not just a buzzword but a guiding principle that informs her every decision and action.

As the interview concludes, Carla’s words resonate deeply, reminding us of the profound ripple effect that authentic leadership can have beyond the clinic. She leaves us with a powerful reminder: to keep the patient at the core of everything we do.

More HX Matters Podcasts

Our podcast is dedicated to transforming the health care experience so that every person can receive and deliver the best care.

You can subscribe to our podcast for free on all major podcast platforms and for video of our interviews, you can always check out the Healthcare Experience Foundation (HXF) on YouTube. Catch up on all episodes of our podcast by subscribing and following us on Apple Podcasts, Spotify, Stitcher, Amazon Music and more.