Bias Aware Coaching for Building Inclusive Healthcare Leadership

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In the latest episode of the Healthcare Experience Matters podcast, we welcome back Dr. Robert “Rob” Minkes, surgeon, and Physician Coach with the Healthcare Experience Foundation.

This week, Dr. Minkes joins us to discuss the Bias Aware Coaching Framework, shedding light on its role in fostering inclusive leadership. Topics we cover on today’s interview:

  • What is bias aware?
  • The bias aware coaching framework.
  • Why is a coaching approach so important to advance DEI?
  • A preview of the upcoming DEI Certifications Program (a two half-day virtual cohort session).

Bias Aware Coaching: Recognizing and Managing Our Biases

The podcast kicked off by acknowledging that every individual holds inherent biases, making bias a part of our human nature. Dr. Minkes emphasized the significance of the Bias Aware Coaching Framework in normalizing the understanding of bias processes.

By doing so, it empowers individuals, especially leadership, to acknowledge bias’s impact and incorporate this coaching framework into their decision-making processes to advance health equity.

Understanding the Bias Aware Coaching Framework

Dr. Minkes explained the Bias Aware Coaching Framework’s core components, detailing its structured approach. The framework focuses on:

  • Self-awareness: Understanding the bias process and recognizing our own biases and prejudices.
  • Open-mindedness: Embracing different perspectives and appreciating that everyone has a unique worldview.
  • Knowledge: Becoming aware of evidence-based best practices in DEI.
  • Skill Development: Equipping individuals with the skills to actively participate in conversations about bias and inclusion.
  • Practice and Reflection: Applying newfound knowledge and skills in real-world situations.
  • Commitment to Lifelong Learning: Continuously striving to deepen one’s understanding of bias and inclusion.

Why Coaching Matters in Advancing DEI

Dr. Minkes highlighted the pivotal role of coaching in advancing DEI during the heart of today’s interview. Coaching provides a personalized, actionable, and individual-centered approach to transform behaviors and mindsets. It empowers individuals to translate knowledge into meaningful actions, fostering cultural change within healthcare organizations.

Dr. Minkes also introduced the upcoming Diversity, Equity, and Inclusion (DEI) Certification Program, scheduled for October 5-6, 2023. He outlined the program’s six core segments, which serve as the building blocks for the Bias Aware Framework.

About the DEI Certifications Program

Join our upcoming DEI Certification Program designed to equip leaders, staff, clinicians, and physicians with knowledge and strategies to interpersonally grow and meet the demands of today’s healthcare environment! Mark your calendars for the next event taking place October 5 – 6, 2023 and be sure to join us! By attending this event you will: 

  • Gain insight into the fundamental principles of DEI to foster a more inclusive workplace.
  • Utilize cultural humility techniques to enhance patient care and strengthen interpersonal relationships within your team.
  • Articulate strategies for cultivating inclusive environments and addressing incivility effectively.
  • Dive into the principles of inclusive leadership and learn how to apply them in your professional journey.

Day One Agenda

  • Module 1: Welcome and Introduction to Diversity, Equity, and Inclusion
  • Module 2: Cultural Humility
  • Module 3: Emotional Intelligence

Day Two Agenda

  • Module 4: Implicit Bias
  • Module 5: Civility and Belonging
  • Module 6: Inclusive

More HX Matters Podcasts

Our podcast is dedicated to transforming the health care experience so that every person can receive and deliver the best care.

You can subscribe to our podcast for free on all major podcast platforms and for video of our interviews, you can always check out the Healthcare Experience Foundation (HXF) on YouTube. Catch up on all episodes of our podcast by subscribing and following us on Apple Podcasts, Spotify, Stitcher, Amazon Music and more.

Meet Rob Minkes, MD, PhD, MS-LOD

Dr. Robert (Rob) Minkes brings over twenty years of healthcare leadership experience. He is passionate about helping physicians, leaders, staff, teams, and organizations align their values with the amazing work performed each day. Dr. Minkes believes in coaching partnerships to empower others to foster new and healthy perspectives. Dr. Minkes most recently served as the System Medical Director for Adult Specialty and Surgical Services at Lee Health in Fort Myers, Florida, and supported leadership development, financial recovery, and alignment to the care continuum and value transformation. Dr. Minkes was responsible for clinical and patient experience initiatives, recruiting and onboarding physician and clinical providers, performance evaluation, and peer support programs.

Dr. Minkes is a board-certified general and pediatric surgeon who previously practiced as a pediatric surgeon for over twenty years in academic and private practice settings. Dr. Minkes joined Lee Health in 2016 as Medical Director of Pediatric Surgical Services and helped open Golisano Children’s Hospital of Southwest Florida. Dr. Minkes previously opened Children’s Medical Center in Plano, Texas, and served as the Medical Director/Chief Clinical Officer and Chief of Pediatric Surgical Services.

Dr. Minkes grew up in Miami, Florida, and received his Bachelor of Science from the University of Miami. He attended Tulane University School of Medicine in New Orleans and earned a Ph.D. in pharmacology in 1991 and his medical degree in 1992. He completed his general and pediatric surgical training at Washington University in St. Louis. He previously served as Chief of Pediatric Surgery for Louisiana State University Health Sciences Center and Professor of Surgery at the University of Texas Southwestern in Dallas. Dr. Minkes received his Master of Science in Leadership and Organizational Development from the University of Texas at Dallas, earned certificates in Transformational Leadership and Executive and Professional Coaching, and is an International Coaching Federation credentialed coach

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