Archive

Initiative overload, change fatigue, burnout is all too common phrases we hear in healthcare. These challenges are real. We are in an industry that despite the noblest of missions still suffers from burnout rates toppling 60%, a miss rate of nearly 30% with the patient experience and 251,000 annual deaths due to medical errors. Our […]

Growing up as one of five children in a small town in northern New Jersey, I met my first coach. Mr. Mott coached me and fifteen other ten-year-olds on our first softball team, The Bobby Sockers.  The coach had a lot to offer. He was kind and encouraging and supportive and, in the words of […]

As we strive to create patient experiences that always meet or exceed expectations, it’s important to recognize that sometimes we will disappoint or even anger the patients and family members we are called to serve. We can all relate to times we have felt upset by a service, restaurant, travel, or product experience. Chances are, […]

200,000 nurses graduating each year and yet only 45% are engaged in their work In the United States, we are training more nurses than ever, graduating just over 200,000 new nurses in 20141. Yet, the reality is that 23 percent of nurse turnover occurs in the first year2. Often, we lose these nurses not just […]

In May 2018, I will celebrate my 40-year anniversary as a registered nurse. As I look back on my years of service, I have had nearly 40 years of working in places where I felt “trusted” and in which I “trusted” my bosses, my team, and myself. In thinking about these years, I realize that […]