What Cultural Humility Means in Practice for Healthcare Leaders

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Tiffany C. Chaney, FACHE, joins the Healthcare Experience Matters Podcast this week to discuss the practical application of cultural humility.

In addition to being a Fellow with the American College of Healthcare Executives (FACHE), Tiffany is Chief Diversity Officer with Baptist Health in Montgomery, Alabama. Throughout her career, she has been guided by the belief that every single person deserves to receive equitable, high-quality health care. 

Our moderator for today’s discussion is Deanna Frings, an Executive Coach at HXF.

According to Baptist Health’s official website, “As Chief Diversity Officer, Tiffany Chaney leads strategic development, promotion, and implementation of health system initiatives to continually shape the organization’s culture as one valuing diversity, equity, and inclusion.” 

She previously joined our podcast in February 2023, for a popular episode entitled, “Building a Purpose-Driven Healthcare Organization,” and you can revisit that episode here:

Tiffany has been a strong contributor over the years to our Health Equity & The Patient Experience Virtual Certificate Program. You can learn more about our upcoming event and reserve your seat now

About Health Equity & The Patient Experience

Please join us for an engaging online event addressing the crucial topic of health equity and its impact on the patient experience. This live, online learning event takes place in two parts: Friday, February 2 (Part One) and Friday, February 9 (Part Two). The program will lead participants through insightful discussions about how healthcare disparities affect individuals and communities, providing strategies for improvement.

If you are a healthcare leader committed to patient experience excellence and equitable care for all patients, this event is for you. Be part of this important conversation and help drive positive change in the healthcare landscape. Register now to secure your spot and learn more here.

Cultural Humility in Practice

In this insightful podcast interview, Tiffany discusses the profound importance of cultural humility in a leader’s journey within the context of diversity, equity, and inclusion. The conversation delves into the essence of cultural humility as a foundation for creating inclusive spaces and fostering diverse work environments.

Tiffany emphasizes the need for leaders to show up respectfully, willing to learn about and embrace cultural experiences different from their own. She explores how cultural humility is essential for achieving equity, breaking down barriers, and understanding the lived experiences of individuals to work towards inclusive and equitable spaces.

The risks of lacking cultural humility are examined throughout the discussion as she touches on biases, stereotypes, and potential harm in clinical settings.

Tiffany provides valuable insights into the impact on patient care, emphasizing the importance of listening and providing culturally relevant recommendations.

As the conversation unfolds, Tiffany offers practical recommendations for leaders committed to practicing cultural humility. The key takeaways include self-awareness, self-reflection, and engaging in open, respectful dialogues.

We encourage all healthcare leaders to embark on a continual journey of learning, reflection, and growth, creating spaces where individuals feel seen, heard, and valued. We are all human, and mistakes will be made. However, after speaking with Tiffany, it is abundantly clear that a commitment to cultural humility must start now.

You can learn how to navigate the complexities of cultural differences with humility and grace, fostering a commitment to lifelong cultural competence, by joining out upcoming Health Equity & The Patient Experience! Get more information about that here:

More HX Matters Podcasts

Our podcast is dedicated to transforming the health care experience so that every person can receive and deliver the best care.

You can subscribe to our podcast for free on all major podcast platforms and for video of our interviews, you can always check out the Healthcare Experience Foundation (HXF) on YouTube. Catch up on all episodes of our podcast by subscribing and following us on Apple Podcasts, Spotify, Stitcher, Amazon Music and more.

Meet Tiffany C. Chaney, FACHE

Tiffany is Chief Diversity Officer with Baptist Health in Montgomery, Alabama. Throughout her career, she has been guided by the belief that every single person deserves to receive equitable, high-quality health care.

Connect with Tiffany C. Chaney, FACHE