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Healthcare Experience Matters, PRC

The Quest to Continuously Improve the Patient Experience

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Joe Snipp, Vice President of Patient Experience and Consumerism with Aspirus Health visits the Healthcare Experience Matters Podcast today. Joe shares his unwavering passion for his job and his thoughts on the importance of a proactive approach for continuously enhancing the patient experience. 

Headquartered in Wausau, Wisconsin, Aspirus Health is a non-profit, community-directed health system with 11,000 employees serving patients throughout Wisconsin and Upper Michigan. 

As a data-driven individual, Joe has been working in the worlds of healthcare, statistics, and teaching for well over twenty years. It was during this time he gained what he calls, “a burning passion for the patient experience.”

“The team that I work with fuels my passion for this job,” Joe told us. “What really keeps me connected and grounded is the team I work with every day.”

When we discussed the struggles of elevating the patient experience over the past few years, Joe noted that the COVID-19 global pandemic has led the way in disrupting things. As we have heard many times on this podcast, COVID-19 and the myriad ways healthcare providers have met this challenge head on is a recurring and inspirational theme of this show. 

When it comes to getting more strategic about improving the patient experience, it is all about being more proactive, according to Joe.

“We’re never going to get where we need to be and we’re never going to get innovative, until we get proactive, and we will never be able to get proactive if all we do is ask you what you want,” Joe said. 

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Watch today's interview here: 


More About Aspirus Health

According to Aspirus.org, “Aspirus serves communities through four hospitals in Upper Michigan and 13 hospitals in Wisconsin, 75 clinics, home health and hospice care, pharmacies, critical care and air-medical transport, medical goods, nursing homes and a broad network of physicians.”

“Aspirus has been recognized by IBM Watson Health as a Top 15 Health System for four consecutive years in its annual studies identifying the top-performing health systems in the country.

We encourage you to visit Aspirus.org to learn more. 

Explore The HX Academy

The HXAcademy is a rich digital library of evidenced-based video lessons full of tips, strategies, and valuable information you can implement today. In a very short time you can raise your EQ with the Amplifying Emotional Intelligence course; or discover how to best support physicians and providers when burnout is present with the Burnout & Resilience course. Plus there is much more, including these dynamic courses:  

  • Accelerating Medical Practice Success
  • CARES
  • Conversation Curve
  • Empathy
  • Creating HCAHPS Excellence
  • Service Recovery
  • Senior Leader Rounding on Physicians and Providers
  • Patient Experience of Care Survey
  • Patient Rounding-  to be released in June 2022
  • Make sure to be on the look out for even more HXAcademy eCourses coming soon on the following topics:

  • Teaming
  • Reward & Recognition
  • Discharge Phone Calls
  • You can also explore our new Mindful Resources section for quick, complimentary videos that provide insights into managing unique and challenging environments in healthcare.   

    More Podcasts

    Healthcare Experience Matters covers topics like combatting physician burnout, mindfulness, empathy, compassion fatigue and much more. Catch up on all episodes of our podcast by subscribing and following us for free on all podcast platforms, this includes Apple Podcasts, Spotify, Stitcher, Amazon Music and more. For video of our interviews, you can always check out the Healthcare Experience Foundation (HXF) on YouTube.

    We publish a new podcast every Thursday morning so please stay tuned for more shows!

    The latest five podcasts of our show are available here: 

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  • Healthcare Experience Matters, PRC