Elevating Patient Care and Experiences by Maximizing HCAHPS 2.0

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About This Webinar

HCAHPS 2.0 presents a unique opportunity to create momentum and revitalize your patient experience initiatives. Healthcare leaders have been seeking ways to “reboot” patient experience and service excellence after the numerous challenges facing our teams during the last several years.

Don’t miss HXF’s latest skill-based webinar equipping you to

• leverage the new CMS HCAHPS survey to concentrate and refocus your patient experience initiatives

• maintain focus on the domains and items that will not be changing

• prepare your team to be successful with the new items and domains

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