In the latest episode of the Healthcare Experience Matters Podcast, we look into the benefits of investing time into DEI education and training in today’s healthcare environment.

Joining us for today’s chat is Brian Bustoz, MBA, CPXP, the Director of Patient Experience Service Excellence at Dignity Health Arizona, Central, and West Valley Market.

Brian joins us to help shed light on the crucial intersection between health equity, patient care, and professional development.

Brian attended the Healthcare Experience Foundation’s October 2023 DEI Foundations Certificate program, which consisted of two half-day virtual cohort sessions designed to equip leaders, staff, clinicians, and physicians with the knowledge and strategies necessary to grow interpersonally and meet the demands of today’s healthcare environment.

The next DEI Foundations Certificate program is right around the corner. The event takes place on April 25 – 26, 2024. You can learn more about this upcoming event and reserve your seat here.

Health Equity and Patient Experiences

Brian’s journey into joining the certificate program last fall was motivated by Dignity Health’s proactive stance on addressing health equity, aligning with new Joint Commission standards.

His enthusiasm to bridge the gap and ensure equitable access to care reflects his organization’s commitment to enhancing patient experiences.

Implicit bias, a prevalent yet often overlooked aspect of healthcare interactions, emerged as a focal point of this discussion.

Brian emphasized the importance of educating staff to recognize and mitigate implicit biases, fostering meaningful communication and documentation practices that resonate with all patient populations.

Moreover, Brian’s insights underscored the pressing need to address disparities in healthcare access and resources.

By equipping patients with essential information and facilitating timely access to care, healthcare providers can minimize barriers and enhance overall patient outcomes.

For anyone contemplating the investment in lifelong learning educational opportunities, just as the DEI Foundations Certificate program, Brian’s interview serves as a compelling testament.

Embracing continuous learning enables professionals to stay ahead of evolving trends, such as health equity initiatives, and integrate innovative practices into their respective roles.

Brian’s dedication to integrating newfound knowledge into his organization’s practice shines through in this interview.

His commitment to enhancing employee orientation and refining patient engagement strategies across diverse healthcare settings reflects a modern and proactive approach to organizational effectiveness and tackling patient-centered care head on.

In a career where we never stop learning, embracing opportunities for growth and adaptation is key. Through collaborative efforts and unwavering dedication, healthcare professionals like Brian are paving the way towards a more equitable and inclusive healthcare landscape.

Reserve Your Spot

Join us in unraveling the intricacies of healthcare equity and patient experience, in this upcoming DEI Foundations Certificate program on April 25 – 26, 2024.

You can learn more about this upcoming event and reserve your seat here.

Together, let’s embark on a journey towards transformative change, where every individual receives the care and respect, they rightfully deserve.

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