About This Webinar
HCAHPS 2.0 presents a unique opportunity to create momentum and revitalize your patient experience initiatives. Healthcare leaders have been seeking ways to “reboot” patient experience and service excellence after the numerous challenges facing our teams during the last several years.
The updated HCAHPS Survey presents a unique opportunity to not only create momentum and revitalize your patient experience initiatives but also provide valuable education and engagement of your leaders, staff, and physicians. HCAHPS is one of the most visible (and understandable) community performance metrics and drastically changed on January 1, 2025. Equip your workforce to understand new accountabilities, serve as ambassadors, and deliver more consistent care experiences.
Don’t miss HXF’s latest skill-based webinar equipping you to:
• Keep your team engaged with vital HCAHPS 2.0 updates.
• Educate leaders and staff on changes to the survey.
• Empower leadership teams with best practices to inspire confidence and positive contributions to patient experience excellence.