Product Overview

Order this video training library to upskill your team. Learn the strategies and techniques that equip Healthcare Experience Foundation clients to improve 24 percentile points in Overall Rating.  This 15-lesson course is modernized to equip performance with the new demands of HCAHPS 2.0.

Learning Objectives:

• Identify strategies to engage staff and physicians in Patient Experience performance with the updated HCAHPS survey.
• Develop key competencies that will improve service and quality.
• Build Patient Experience Domain-specific action plans to influence HCAHPS performance.

Microlearning Video Training Modules:

Module 1: Elevating Your Patient Experience Strategy

Module 2: HCAHPS Fundamentals

Module 3: The Patient Perspective

Module 4: Highly Reliable Patient Experiences

Module 5: Emergency Department Strategies

Module 6: Nurse Communication

Module 7: Doctor Communication

Module 8: Responsiveness of Hospital Staff

Module 9: Cleanliness

Module 10: Medication Communication

Module 11: Discharge Communication

Module 12: Care Coordination

Module 13: Restfulness of Hospital Environment

Module 14: Information about Symptoms

Module 15: Leader Guide

*Each course comes with a copy of our HCAHPS 2.0 Guidebook to facilitate from learning to application